Felicia Guajardo

ad4sza@r.postjobfree.com 708-***-**** Woodridge, IL 60517

Resourceful, personally dependable, and professionally driven administrative/executive assistant, with a track record of effectively supporting executives at the senior level. Forward focused and highly motivated professional whose accomplishments reflect superior critical thinking skills and a demonstrated commitment to organizational growth. Keen ability to leverage finely-honed interpersonal skills to manage processes and lead efforts achieving stated objectives. An exceptional remote worker who is a collaborative team player and multitasker who knows when to take independent initiative or seek supervisory guidance.

Core Competencies: Time Management, Data Analysis, Administrative Scheduling, Data Entry, Customer Service, Team Leadership, Inventory Management, Federal and Institutional Program (Regulations, Polices, and Procedures), CRM, Spreadsheets, Documentation, Communication, Account Reconciliation, UPS/FedEx, Batch Processing, Workday, G Suite, Microsoft Office

Professional Experience

Executive Assistant HR/Insurance Eligibility, Benefits, & Authorization Specialist — Woodridge, IL

Verify insurance eligibility & benefits, coordinate authorization requests to send to insurance providers, monitor authorization deadlines, prepare & submit required documentation & reports to payers to facilitate authorization request, manage client intake and enrollment, process medical records requests, scheduling of therapists & clients.

Perform HR duties: recruiting, interviewing, and onboarding. Address & handle employee related matters, coordinate all details for employee meetings, maintain employee & contractor personnel files, manage timesheets, process payroll.

Experienced in Central Reach, CR Institute, Availity, Office Ally, ADP, Paylocity, Gusto, Ring Central

HR/Executive Assistant (Remote) — Schaumburg, IL

Schedule appointments, coordinate calendars, and prepare agendas and itineraries to serve the business and personal needs of senior leadership. On the business side, skilled in setting up meetings and taking notes, organizing speaking engagements, and booking travel & creating itineraries; in turn, also relied upon for buying personal gifts and sending holiday gifts & cards, worked out the details for family vacations. Coordinate and run yearly conference events, proofread/edit presentations, and respond to inquiries. Input daily reports into QuickBooks. Track physician CMEs. Surgery scheduling.

Setup & host bi-weekly Zoom webinars, maintain/update CRM boards, maintain podcast roster and hosting schedule, order & maintain office supplies inventory, write & edit business correspondence, create & maintain confidential files, maintain real estate journal, maintain physician licensing & credentialing due dates.

Perform HR duties: recruiting, interviewing, and onboarding. Address & handle employee related matters, coordinate all details for employee meetings, maintain employee & contractor personnel files, manage timesheets, process payroll.

Experienced in CRM (KEAP, Copper, Trello), DocuSign, Foxit software, Meevo, JustCall, ProtonMail, QuickBooks, Call Tracking Metrics, Box

CNA — Oak Lawn, IL

Provided nursing assistance to residents in a 134-bed long term care & skilled facility, assisted residents with activities of daily living. Documented

Professional Profile

Computer Skills Proficient in Microsoft Office (Word, Excel, PowerPoint, Internet Explorer) Google Suite (Google Docs, Sheets, Slides, Forms, and Sites) Copper and Trello CRM Payroll Software (ADP, Gusto, Paylocity)

Education Purdue University Global, Bachelor of Science in Healthcare Administration, pursuing, (2021-2024)

Moraine Valley Community College, Associate of Science, General Studies (2011-2014)