ABEL VARUGHESE

Nashville, TN• 609-***-**** • ad4syv@r.postjobfree.com • www.linkedin.com/in/abel-varughese

Salesforce Administration Business Analyst Quality Assurance Testing

Salesforce Consultant skilled in Salesforce Administration, Service Cloud, and Business Analysis with experience in driving technological advancement through application support, client management and gathering solution driven business requirements. Looking to work as a liaison between IT teams and stakeholders, while building empathy and trust with clients.

Core Competencies: User Stories Requirement Analysis Client Management Agile Methodologies Quality Assurance Team Building & Management ServiceNow

Professional Experience

Capgemini, Salesforce Business Analyst, August 2022-March 2024

Partnered with Salesforce consultants to conceptualize user stories and craft solutions, subsequently implementing requirements and minimizing bugs on client tasks.

Spearheaded the establishment of validation rules and the development of dashboards and a website in Salesforce showcasing cupcake data to enhance project efficiency by offering a centralized hub for ingredient procurement, customer support, and application procedures, thereby providing a comprehensive overview of cupcake products and store functionalities, resulting in greater project velocity.

Led bi-weekly meetings with Senior Business Analyst and Engagement Managers to strategize improvements for the open forum meeting series aimed at mentoring new hires on essential Business Analyst skills and online training modules.

Instrumental in developing presentations to coach 50 Developers on delivering impactful product demos within the Salesforce platform.

Implemented user requirements for a project with a home manufacturer in the discovery phase to enhance work order information to include service dates, technician requirements, and comprehensive details such as home asset information, warranty status, and ownership transfer.

Tata Consultancy Services, Technical Intern, June 2021-August 2021

Achieved project leadership in developing a web application on AWS, integrating the MASK R-CNN algorithm to enhance material identification, thereby contributing to environmental sustainability and climate change mitigation.

Utilized TensorFlow for efficient training of MASK R-CNN on an Amazon EC2 instance, refining expertise in advanced machine learning techniques.

Collaborated within a Scrum environment to troubleshoot and resolve bugs, ensuring seamless web app compatibility with the latest versions of Keras API and TensorFlow, while consistently providing daily progress updates during standup meetings.

Education

Rutgers University-New Brunswick, B.A, Information Technology and Informatics, May 2022

Technical Credentials: HTML, Python, MySQL, Office365

Certifications: Salesforce Administrator Salesforce Business Analyst Salesforce Service Cloud Salesforce Experience Cloud Salesforce AI Associate