Sharon B. Felico

Strategic Project, Vendor & Maintenance Manager

704-***-****

ad4syh@r.postjobfree.com

Sherrills Ford, North Carolina

PROFESSIONAL STATEMENT

Results-oriented, highly analytical professional with 29+ years’ expertise in data analysis, strategy implementation, and leadership. Proven skill in mitigating risks, collaborating with stakeholders, and successfully executing projects. Committed to driving continuous improvements in processes and client experiences to enable company growth. Currently seeking an opportunity that offers a dynamic working environment and growth opportunities. CORE COMPETENCIES

Talent Management Real Estate Budget Management

Business Operations Project Execution Vendor Negotiation/Management

Time Management

Complex Problem Solving

Management of Personnel

Resources

Logistics & Scheduling

Domestic & Global Sales Brand

Awareness

Management of Financial

Resources

Executive Facilitation

Sourcing & Procurement

Judgement & Decision Making

Estate/Property Management

Field Operations Management

Global Resource Location

SKILLS

Construction: New Construction & Pre-Construction Projects, All Phases of Maintenance and Facilities Management, Renovation Works, Mold Remediation, Full-Scale Repairs, HVAC, Plumbing, Electrical, Sheetrock, Tiling, Demolition, New Installations, Carpentry, Roofing, Concrete Works, Project Design & Execution, Estimating, Pricing, Change Orders, Engineering Management, Field Coordination, Subcontractor Communication & Management, Procurement, Cost Analysis, Negotiation, Project Scheduling, OSHA 10 Certification

Technical Prowess: MS Office (Excel, Word, PowerPoint, Outlook, Teams, etc.), Facilgo, Con App, Yardi, Power Bi, Zen Desk, Fotonotes, Job Cost Software, Maintenance Reporting, Zoom, Concur, Ultipro, Greenhouse Applicant Tracking Software, etc. – Capability to learn any computer-based platform swiftly. PROFESSIONAL EXPERIENCE

Firstkey Homes, Charlotte, North Carolina September 2022- April 2024 Service/Maintenance Manager – Remote Position (periodic attendance to Charlotte Headquarters) Vendor Management/External Spend/Maintenance Budget for the Charlotte District Spanning 7000 single family residences (5 submarkets: Charlotte, Winston-Salem, Raleigh, Charleston & Greenville, SC)

• Manage the Service Department to provide outstanding customer service and timely resolution to resident requests and home issues.

• Oversee Service Technicians and vendors to ensure the best possible outcome on service requests, residents are highly satisfied, and expenses stay within stated company targets.

• Monitor and manage response times, resident satisfaction and the overall productivity and efficiency of Service Technicians and vendors within their portfolio.

• Oversee the daily call assignments and logistics for The Service Coordination & Internal teams.

• Review requests to use third party vendors and onboard to full integration and collaboration. Review vendor pricing, approve all estimates and approve invoices for completed work.

• Train team on newly developed processes and procedures. Educate and promote property repair best practices. Coordinate skills and trade-based training for associates as needed.

• Monitor cost control of service orders and ensure that all maintenance related tasks stay within budget.

• Responsible for Vendor Onboarding, Negotiation, RFI/RFP Activities, Sourcing and Management of Suppliers

• Follow-up on service orders to ensure resident satisfaction with the work completed and resolves issues with dissatisfied customers.

• Track work orders and report accurate updates.

• Comply with all applicable health and safety rules and regulations, as well as ensures all properties are compliant with local, state and federal health and safety laws.

• Coordinate activities to maximize the efficiency of all processes.

• Supervise staff, set goals and hold associates and vendors accountable for results. Sharon Felico 704-***-**** Page 2

• Develop team members and identify areas of succession planning for team members.

• Ensure associates have goals and receive regular feedback on their performance.

• Track employee training and ensure required training is completed in a timely manner.

• Oversee performance management of personnel which includes: performance reviews, creating corrective actions, mentoring, development and performance improvement plans.

• Reinforce workplace safety standards and practices, to create a culture where safety is upheld. Sharon Felico DBA Cupecoygirl, Indian Trail, North Carolina March 2013 – December 2023 Tidal Wave Construction, BV, St. Maarten March 2018 – December 2023 Property Management, Maintenance, and Consulting, October 2014 - Present Building Administrator, Board of Directors, March 2013 - March 2016 & March 2019 – November 2022 Full-Scale Architectural and Construction, Managing Director, March 2018 – December 2023

• Provide information and collaborate with key stakeholders on Budgets and Capital Improvement Schedules; ensure capital improvements and equipment purchases are bid out and completed per schedule.

• Process Move-Ins, Move-Outs, Annual Certifications, Interim Certifications, and Unit Transfers in a timely manner and per regulations and guidelines; coordinated resident accommodations under the Americans with Disabilities Act (ADA).

• Facilitate risk management by identifying and addressing issues and problems relating to life safety, liability, and potential negligence situations that would impact the company, contractors, tenants, and/or customers.

• Manage the preparation of annual operating budgets, operating expense estimates, and annual operating expense reconciliations for all properties within the portfolio.

• Consistently exceed occupancy levels through daily marketing, monitoring of market conditions, continued community outreach, anticipating resident concerns before issues arise, implementing competitive pricing, and tracking KPIs.

• Oversee internal database management through invoice data entry, received rental income, audits, and weekly reports.

• Develop and implement a robust daily marketing plan recording accurate data on prospective and new residents, remaining informed of competition, and tailoring marketing efforts when needed.

• Maintain recurring contract work (e.g., unit cleaning, painting, landscaping) to assure quality and best price; confirmed contractor insurance and lien waiver requirements were in compliance with policies; monitored contractor performance and timeliness.

Notable Projects

• Contracted by SZV to become the lead Property/Project Manager for the 100,000+ sq ft Government Administration Building; oversaw and implemented facilities management, maintenance, repairs, construction projects like air conditioning handler systems, crawlspaces located underneath premises with continuous water infiltration, mold and air quality issues, electrical, plumbing, mold remediation, and fumigation of the entire premises.

• Led the Cupecoy Beach Club’s Standing Seam Roofing Project, consisting of a full zinc-metal Installation, 45 roofs, and parapet / membrane repairs as well as full renovation of pool/pool bar/gazebo project.

• Streamlined pre-construction project management for a 10,000 square foot commercial complex project; including but not limited to horizontal/vertical land development, from the ground up

• Project management and supply of large labor force (3 crews, 60 laborers, 10 hours a day, 6 days a week) for Mold Remediation Project at International Airport

• Renovated four luxury apartments with Post Irma Works including sheetrock, electrical, and plumbing work.

• Procurement Agent/Lead Project Manager for major school construction project – Phase 1 – took down existing school premises to land preparation for new infrastructure; including land clearing, full utility installation, and new road infrastructure within complex

• 6 years of experience - initially with a full scale architectural and construction firm, to learn and expand knowledge in all phases of construction, from estimating/bidding to land development, to finished product

• Vacation Rental Specialist specializing in the Caribbean; including but not limited to short-term vacation rentals, long- term stays, real estate property management, sales, rental ready preparation and renovations (2000 to present day) RFF Corporation, Warwick, New York July 1995 - September 2014 Property/Project Manager, Procurement & Maintenance

• Managed 27 properties, 65,000sq. ft. of commercial space consisting of 4 facilities, and 400+acres of properties in 3 states (Arizona, NY, & NJ).

• Actively engaged residents with ongoing programs designed to increase satisfaction and minimize resident turnover.

• Performed regular property inspections to ensure compliance with established standards regarding the grounds, risk management, safety, cleanliness, and general appearance; conducted annual and interim recertification in accordance with rules and regulations.

Sharon Felico 704-***-**** Page 3

• Maintained operational facilities by organizing regular and preventative maintenance, major repairs, and capital improvement projects.

Consortium Companies Incorporated, Erlanger, Kentucky (Remote Position) May 2005 - January 2007 Regional Account Executive

• Recruited by CEO, to specifically aid in increasing sales in major and global accounts; promoted after one year and reported to Senior VP's of Sales & Marketing and Retail Operations.

• Deployed territory business plans to jumpstart the Northeast Region in line with corporate strategies; analyzed market dynamics to ensure territory sales goals were consistently met.

• Collaborated with general accounting to dispute, recoup, and resolve financial discrepancies and maintain reporting procedures by facilitating efficient communication between team members.

• Managed profit and loss statements to ensure profitability and achieve operating profit goals.

• Implemented competitive and industry insights and sales experience to flawlessly execute data-driven optimizations across large and complex accounts.

• Cultivated an ever-growing, viable network of East Coast manufacturers to ensure smooth daily operations and business support, while improving costs, and reducing lead times.

• Provided monthly and quarterly reports to proactively inform customers of their overall account status, including ongoing service activities, recommendations for further risk mitigation, updates on incident solutions, and progress of upgrades and enhancements.

Valley Ventures, LLC, Warwick, New York January 2001 - March 2005 Owner, CEO

• Drove Metal Fabrication and Powder Coating business portfolio success by managing P&L, creating strategic business plans, coordinating programs, and determining critical KPIs while simultaneously building a high-performing team.

• Preempted partner needs by managing business development roadmaps to promote innovation, lead marketing, and implement powerful Bl tools.

• Developed and updated monthly, quarterly, and annual pipelines to provide realistic and accurate sales forecasts using CRM systems.

• Promoted proactive and transparent communication among a largely remote, multicultural, and multilingual global team.

• Created and implemented the company's vision, mission, and overall direction in alignment with the business strategy.

• Developed and managed strategies, narratives, and business cases to obtain leadership support on resources and investments.

• Designed, tested, deployed, and maintained innovative software solutions to transform service performance, durability, cost, and security.

Greater Display Inc., Warwick, New York January 1995 - December 2000 Purchasing Director, Project Manager, and Executive Facilitator

• Owned the end-to-end design and creation of material management operations, sourcing, procurement, and inventory management within the supply chain.

• Provided local, ethical, and inclusive sourcing support, energy sourcing strategy, and supplier-risk assessments based on ESG criteria.

• Established and maintained internal pricing and market intelligence databases based on continuous market research, knowledge, and trends; implemented tools and processes that facilitated efficient gathering, verification, and analysis.

• Prepared documents for review by highlighting pertinent areas in needs of assessment and coordinating review deadlines with stakeholders.

• Managed a portfolio of 20+ vendor relationships and oversaw new brand acquisitions, cost negotiations, and secured promotional funding.

EDUCATION

Ramapo College, Mahwah, New Jersey

Pace University, Pleasantville, New York

Manhattan College, Riverdale, New York

Boston University, Boston Massachusetts

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