Angela St-Jean

ad4sy5@r.postjobfree.com 780-***-****

Profile

Results-oriented business professional with seven years of management experience seeking to transition into a career in your organization. I thrive on finding solutions, building relationships, and making an impact in whatever I do. I am very outgoing, dependable and resourceful. I possess strong leadership skills, the ability to work in a team environment, and a strong eagerness to learn.

Professional Experience

Office Manager Chartwell Retirement Residence Sherwood Park May 2023 – Present

Respond to resident or family member concerns and queries concerning billing and payments and ensure appropriate action is taken.

Process lease renewals, move-ins and move-outs according to policy in a timely manner.

Maintain resident lease files for over 280 residents.

Supervise and coach a team of five administrators.

Recruit and onboard staff and ensure employee files are complete and current.

Process payroll for 150 employees.

Scheduling

Office Programs Coordinator Explore Edmonton July 2022 – April 2023

Effectively and accurately manage event payment plans by coordinating with clients and processing payments.

Create and update client accounts in the CRM while ensuring data integrity is maintained.

Accurately process invoices, apply payments to corresponding accounts on receipt.

Assist in the preparation of monthly, quarterly, and annual reporting of aging receivables, profits and losses, and customer surveys.

Develop and update standard operating procedures.

Business Strategist Business Link May 2017 – March 2020

Successfully led and collaborated with Little Red River Cree Nation on the planning, preparation of resources, and employee training of their business resource centres, with the result of two fully functioning centres to serve entrepreneurs in the community.

Travelled to remote communities to determine specific needs of each area for resource centre facilitation.

Successfully supported over 1000 Alberta entrepreneurs and small business owners annually across a diverse range of industries with one-on-one business planning and start-up support.

Facilitated entrepreneurship workshops on various topics and to a range of audiences.

Measured what matters by reporting client metrics in the CRM.

Manager, Crown Land Data Support Alberta Energy June 2013 – November 2013

Applied past experience and knowledge to manage a team of 10 individuals and prioritized workloads to meet the business needs of internal and external clients.

Realigned business objectives to meet client and business needs through the clear identification of system problems; developed and recommended appropriate enhancements.

Oversaw initiatives to identify and evaluate possible impacts of the Open Data Portal on the department’s information and determined a proper course of action.

Ensured automated systems were designed, maintained/enhanced, and operated in a manner that fully supported business requirements.

Manager, Carbon Capture and Storage (CCS) Policy Alberta Energy April 2011 – June 2013

Successfully led the public consultation for CCS including the development of the consultation material followed by the launch of the CCS Public Awareness Campaign for climate change strategy.

Strategically collaborated with the Communications Branch to develop a strategic communications plan for the CCS public awareness campaign.

Researched, analyzed, and drafted reports, policy, and briefing notes for the development of the CCS Regulatory Framework Assessment.

Collaborated with Records Management and Information Technology to determine the branch’s needs and developed an action plan with timelines for the CCS Information Management Project.

Manager, Continuations, Petroleum and Natural Gas (PNG) Tenure Alberta Energy January 2008 – March 2011

Strategically led a team of 30 professional and administrative staff in delivering client service and resolution to issues pertaining to the disposition of 8,000 to 9,000 expiring PNG agreements annually.

Mentoring employees through goal setting and evaluating performance to develop employees’ competencies and provide them with opportunities for growth.

Oversaw and collaborating with peers from other branches on the Change Management Committee to achieve common goals and priorities for the management of land and mineral rights by ensuring systems designs were in compliance with legislated programs and adequate controls were included (Alberta Mineral Information System AMI, CIS Replacement and eContinuations projects, Electronic Transfer System ETS).

Developed policies, legislation, and guidelines for shallow rights reversion for the amendment of the Mines and Minerals Act and Petroleum and Natural Gas Tenure Regulation.

Skills

Strategic Leadership and Communication

Policy and Legislation Development

Writing Briefing Notes and Ministerial Orders

Analytical Thinking and Problem-Solving

Project Management

Collaboration

Organizational Development

Standard Operating Procedure Development

Personnel Management, Recruitment and Staffing

Customer Service

Invoicing Cycle

Microsoft Office, Google and CRM, ETS, AMI

Education

Diploma 2010 MacEwan University

Business Management

Certificate 2007 MacEwan University

Management Studies

Contact this candidate