Rhoda Murphy

Charlotte, North Carolina

ad4sxu@r.postjobfree.com

704-***-****

CAREER SUMMARY

Professional with 10+ years of experience analyzing, processing, monitoring loans and credit risk. Tracking and documenting information, supporting materials to clear assessments and offer effective solutions. Highly motivated with the desire to take on new challenges.

RELATED PROFESSIONAL EXPERIENCE

INNOVATIVE EMERGENCY MANAGEMENT, Morrisville, NC May 2022 - December 2023

Benefits specialist

Conducted thorough verification of patients' insurance coverage to ensure accurate billing and reimbursement.

Communicated effectively with insurance companies to obtain and confirm benefit information for patients.

Maintained data management tasks to verify, clean and update data in accordance with standard operating procedures

Utilized problem-solving abilities to address customer concerns and ensure satisfaction

Reviewed records for inconsistencies, investigated and collaborated with external and internal partners to resolve issues

Interfaced with all levels of staff, contributed to team success with effective communication and sound decision making, and suggest procedural improvements

Received positive feedback from customers and consistently maintained a high satisfaction rating

FINANCE OF AMERICA, Charlotte, NC July 2014 - May 2022

Closing Coordinator (January 2016 - May 2022)

Ordered documentation including title work, mortgage balances, HOAs, lien payoffs and any other items that requiring payment at closing

Reviewed appraisal accuracies: verified if paid, if “As Is” or final inspection needed to determine if property is in a flood zone

Reviewed title/wiring instructions, homeowners and any flood insurance, dwelling amounts and mortgagee clauses are correct

Ordered verification of employment

Confirmed all necessary documents, and moved loans to closing

Respa/Redisclosure (July 2014 – January 2016)

Reviewed change requests and determine if redisclosures were necessary

Entered document data into audit tool for accuracy

Gathered all loan estimates, closing disclosures, change of circumstance letters and service providers list for signage

Created loan estimates, and closing disclosures documenting tolerance cure within three business days of ensuring cash to close balances

Verified accuracy of fees, ensured they were in the correct areas of the loan estimate and closing disclosure, and confirm there are no TRID and RESPA violations

Provided accurate and appropriate disclosures to customers within pre-determined timelines according to company policy/procedure and regulatory requirements

MECKLINK BEHAVIOR HEALTHCARE, Charlotte, NC October 2012 – February 2014

Fiscal Support Analyst III

Prepared account reconciliation and perform routine financial analysis

Received billing requests and reviewed for compliance

Contacted delinquent customers for payments and updated information

Processed credit card payments and EFT/Check payments

Entered purchase orders and invoices into InfoAdvantage system and reviewed during audits

EDUCATION

Central Piedmont Community College (CPCC)

SKILLS/METHODOLOGIES

GFE/RESPA/REG X

Loan Processor Certification

TOOLS

Microsoft Office, Byte, SharePoint, CPI, LPS, Encompass, DU/LP (Desktop Underwriter and Loan Prospector), Empower, Genesis, SAP, AMS Advantage, Sage, AIQ, AS400

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