Vanessa L Reid

515-***-**** ad4swf@r.postjobfree.com

Experience:

Benefits Counselor Benefits Counselor:

Mercer: March 2017 - January 2024 Urbandale IA

Supported existing policyholders and new business via responding to inquiries, fulfilling customer requests, and performing required administrative functions.

Developed relationships with both internal and external customers in the personal lines insurance department and group life.

Elevated reoccurring issues to management. Supported existing policyholders in an inbound call center and new business via responding to inquiries, fulfilled customer requests, and performing required administrative functions.

Associate Claims Specialist / Nationwide Insurance February 2014 - April 2016:

Insurance adjuster in material damages total loss department. Handeled auto claims that deemed total losses. Involved in investigating, evaluating, researching and settling claims. Arrangements were also made to salvage and take credit for total loss vehicles 75-90% of time was spent on the phone resolving claims to ultimate customer satisfaction.

Premium Auditor / Temporary Contractor at Information Providers Inc. with Insurance Overload June 2013 - November 2013:

Audited commercial accounts underwriting and actuarial statistics to ensure accuracy in pricing modules for premium calculations. Specialized in workers' compensation and general liability.

Underwriting Assistant / Temporary Contractor at MetLife with AppleOne February 2013 - April 2013:

Processed annuities and transference of funds for timely resolution. Prepared contracts for underwriting to best serve the retirement accounts for a variety of personal and group clients. The primary goal was maximizing pre-tax set aside money for the benefit of individuals and families.

Insurance Specialist / Temporary Contractor with Aerotek January 2012 - February 2013:

Processed life applications at Marsh Inc. from January 2012-February 2012. Most recently worked at Wellmark Inc. from May 2012-February 2013 processing backlogged coordination of benefits issues. Focused on timely payment of claims, while maintaining the quality standards expected of policy subscribers and medical contractors

Medical Validator / Temporary Contractor at West Asset Management August 2010 - October 2011:

Audited health insurance claims for clients Cigna and Wellmark. Involved in coordinating commercial family policies, Medicare and Medigap policies Ensured surgeon, inpatient and outpatient claims were processed correctly according to network contracts

P/C Customer Service Rep / Temporary Contractor at Allied Insurance April 2009 - June 2010:

Provided customer service in an inbound/outbound call center to insureds, agents, third party mortgagees and underwriters. Involved in servicing home and auto policy coverage changes, quotes, payments and all other issues as directed.

Senior Claims Adjuster / Ruan Transportation November 2006 - October 2008:

Managed workers' compensation disability claims for a self-insured trucking company through a third party administrator. Assisted with return to work as well as the financial, legal and safety issues involved with risk management.

Senior Claim Representative / Travelers Insurance March 1997 - November 2006:

Managed workers’ compensation claims in the commercial lines department. Involved in receiving notices of loss from insured employers, management of the medical treatment, vocational and legal issues as well as plus cost containment of insurance claims. Coordinated the hiring of medical providers, on-site nurses, vocational case managers and attorneys to bring claims to resolution.

Education University of Iowa Bachelor's degree, Psychology B.A. 1994