S A N D R A K A Y

T I N C H E R

812-***-****

ad4sw8@r.postjobfree.com

**** * **** **,

Terre Haute, IN 47804

PROFESSIONAL SUMMARY

Skilled Customer Service with several years of management and leadership experience. Flexible and adaptable to change and recognized for taking on increased levels of responsibility. Works cooperatively with coworkers and sets example with strong work ethic.

SKILLS

Sales ability Customer Service

Safety procedures Issue resolution

People skills Team management

Organization Excellent communication skills

Reliable Time management

Flexible Multi phones

Secretary Teller

Clerk Management in Food Industry

EXPERIENCE

Opener Customer Service, Shoe Dept, Mar 2018 Jan 2019, Terre Haute, IN Kept work area organized and clutter-free.

Followed established guidelines and procedures.

Completed all assigned tasks prior to shift end.

Managed inbound and outbound calls to respond to inquiries and resolve concerns. Implemented best practices in fostering exceptional customer care support and satisfying customers.

Answered inbound calls to greet and assist customers with various needs and questions.

Managed details of completing sales payments, refunds, and exchanges, including issuing store credit.

Advised customers on status of merchandise ordered and arranged for pickup and delivery.

Addressed customer concerns and complaints, resolving issues quickly and efficiently. Food Service Worker, Vigo County School Corporation, Mar 2017 Jan 2018, Terre Haute, IN

Broke down, cleaned, and sanitized work stations before meal service. Performed food safety and sanitation check by setting dishwashing machine to ST

Jun 1986

correct temperature.

Inspected and stored products within required range of temperature and proper storage to preserve food quality and freshness.

Cleaned workstations, storage areas, and kitchen equipment regularly to minimize contamination and illness risks.

Obtained certification in food safety and sanitation and consistently complied with regulations.

Followed procedures for slicing, weighing, and labeling products for sale. Prepped and cut vegetables and meat for use in entrees. Kept products properly rotated and stored to meet quality requirements. Cashier/Hostess/Customer Service, Pizza Hut, Apr 2015 Jul 2016, Terre Haute, IN Handled cash, check, and card transactions with consistent attention to detail and maintained balanced drawer.

Helped market products to existing and new customers through special promotions and suggestive selling techniques.

Backed up store team members with restocking, merchandising, and cleaning work. Went beyond basic job requirements to help guests with limited mobility or understanding of store technical systems.

Solved complaints by customers and issued credits for returned merchandise. Restocked shelves with current merchandise, taking time to arrange attractive, eye-catching displays.

Kept employee and customer areas clean, neat, and ready for challenges by using slow periods to tackle routine housekeeping needs. Customer Service/Cashier, Sun Factory, Terre Haute, IN Handled cash, check, and card transactions with consistent attention to detail and maintained balanced drawer.

Helped market products to existing and new customers through special promotions and suggestive selling techniques.

Backed up store team members with restocking, merchandising, and cleaning work. Helped management solve customer concerns with proactive approaches based on retail knowledge.

Kept employee and customer areas clean, neat, and ready for challenges by using slow periods to tackle routine housekeeping needs. Engaged customers and built connections using positive, upbeat attitude. Stayed on top of policy changes and promotions to better serve customers with current information.

EDUCATION

High School Diploma, Secretary

Terre Haute North Vigo High School Terre Haute, IN Volunteered at Union Hospital

Volunteered at CASA