Melvina Robinson

**** **** ****** ****** # ***

Richmond, VA 23231

ad4svg@r.postjobfree.com

804-***-****

An individual with great ability in communicating and developing relationship with customers in general possess strong dynamic diligent, patient and detailed orientated personalities to complete the qualification. Acquire an excellent experience working in the area of expertise for five years and have other key proficiencies as follows:

MS Office Literate (Word, Excel, PowerPoint, Access) Verbal and Written Communication

Interpersonal Skill

Problem Solving

Project Management

Customer Service

Sales Concept

Prices Negotiating

#readytowork

Willing to relocate to: Glen Allen, VA - Henrico, VA - Mechanicsville, VA Authorized to work in the US for any employer

Work Experience

Mail Handler Assistant

United States Postal Service - Sandston, VA

August 2019 to Present

Loading and unloading trucks

Sorting and canceling mail using relevant machinery Preparing large batches of mail for distribution

Distributing mail to various carriers

operating various lift machines to move mail and sacks of mail keep work areas clean and neat

Security Officer/Receptionist

SOS Security Services - Richmond, VA

January 2015 to August 2019

1. Secure premises and personnel by patrolling property, monitoring surveillance equipment, inspecting buildings equipment and access points;permitting entry. Obtain help by sounding alarms. 2. Scheduling board meetings,Hearing sessions for Virginia Department Of Health Professions, Department Of Occupational Regulations

3. Setting up rooms for all meetings involving State Faculties Rural Carrier Associate (RCA)

United States Postal Service - Glen Allen, VA

February 2019 to April 2019

1. Picks up and delivers mail, packages and parcels to United States Postal Service (USPS) customers located outside urban areas.

2. His/Her route may include residential or commercial patrons or a mixture of both. 3. We also can assist/ help out at other stations also whenever there's mail to get out. Mail Handler/ Casual

United States Postal Service - Sandston, VA

November 2018 to January 2019

Performs mail handling, mail processing, or a combination of such duties on a supplemental basis during a Casual Exception Period (CEP).

1. Separates all class of mail performs other duties incidental to the moving and processing of mail and related mail handling equipment .

Housekeeper (Part-time)

DIVERSCO INTEGRATED SERVICES - Richmond, VA

May 2012 to June 2017

Keep buildings in clean and orderly condition

• Washing walls

• Window Cleaning

• Service, clean and supply restrooms

• Clean building floors by sweeping, mopping, scrubbing, or vacuuming them. Security Officer (Full-time)

New Horizon Security Services - Richmond, VA

January 2016 to February 2017

Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry. Obtains help by sounding alarms. Ensure the security, safety and well-being of all personnel, visitors and the premises. 2 Picker

DIVERSCO INTEGRATED SERVICES - Chester, VA

September 2015 to January 2016

Responsibilities

Pick orders for customers, pull pallets using automatic pallet lifted. Customer service oriented, work fast paced areas for holiday.

Learn how to meet quotes.

Accomplishments

Learning how Amazon Fulfillment Center works, with over 2,000 people. Being able to just jump right on in an help out, was a great opportunity.

Getting certified for The Automatic Pallet jack.

Just having the ability and drive to help out wherever I was needed. Skills Used

Communication.

Multitasking.

Prioritizing.

Organization.

Lead Security Officer / Administrative Assistant

ADMIRAL SECURITY SERVICES - Richmond, VA

September 2014 to October 2015

Operate telephone switchboard to answer, screen, forward calls, provide information, take messages or schedule appointments.

• Greet people entering establishment, determine nature and purpose of visit, direct or escort them to specific destinations.

• Transmit information or documents to customers, using computer, mail, or facsimile machine.

• Hear and resolve complaints from customers or public.

• Perform administrative support tasks such as, proofreading, transcribing handwritten information or operating calculators and computers to work with pay records, invoices, balance sheets or other documents.

• File and maintain records.

• Collect, sort, distribute or prepare mail, messages and courier deliveries.

• Process and prepare memos, correspondence, travel vouchers or other documents.

• Take orders for merchandise or materials and send them to the proper departments to be filled.

• Perform security duties by patrolling the residential premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.

• Write daily activities and irregularities such as, equipment or property damage, theft, presence of unauthorized persons or unusual occurrences.

• Call the police or fire department in cases of emergencies. Medical Office Specialist

HCA Physician Services Group - Richmond, VA

February 2007 to June 2011

• My duties as a MOS/MOA were as follows, accounting, billing, charting, medical transcription, patient scheduling, and filing insurance claims. ... Managing and updating patient records. Greeting patients. Making appointments.and verifying patient registration and insurance information.

• Having the knowledge of ICD-9 coding

• Medical Terminology

Education

Professional Certification in Customer service in Customer Service, Northstar Digital Literacy

J Sargeant Reynolds Community College - Richmond, VA July 2018 to August 2018

Associate in Medical Assistant

Virginia College - Richmond, VA

April 2011 to June 2012

Diploma in Computer Science

Franklin Military HS - Richmond, VA

September 1989 to June 1992

Skills

• Insurance Verification, Allscripts/ misys (5 years)

• Microsoft Word 2010, Excel, PowerPoint 2013, Internet Basic Windows 7, Mac os x, Software Concepts, Word Processing, (5 years)

• Cash register,customer care Communication. Ability to Work Under Pressure. Decision Making. Time Management. Self-motivation. Conflict Resolution. Leadership. Adaptability. (5 years)

• Customer Care

• Call Center

• Customer Service

• Customer Support

• Student

• Microsoft Office (4 years)

• French

• CSR

• EMR Systems

• Front Desk

• Medical Receptionist

• ICD-9

• CPT Coding

• Medical Office Experience

• Medical Records

• Manufacturing

• English

• Computer Science

• Medical Terminology

• Medical Coding

• Medical Billing

• Transcription

• Computer Operation

• Hospital Experience

• Clerical Experience

Certifications and Licenses

First Aid CPR AED

January 2018 to January 2020

First Aid for Adults, Children, and Infants,

• Stopping heavy bleeding. ...

• Nosebleeds. ...

• The Heimlich maneuver. ...

• Using an Automatic External Defibrillator (AED) ...

• Treating shock. ...

• Hypothermia treatment. ...

• Knowing the signs of a stroke.

driver's license

Assessments

Customer Focus & Orientation — Proficient

June 2020

Responding to customer situations with sensitivity. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Technical skills.

Interpersonal skills.

Problem-solving abilities.

Dependability.

Process sales and payments

SUPERVALU- Farm Fresh Grocery Store - Richmond, VA February 2013 to October 2014

Richmond, VA

• Greet all customers and provide them with prompt and highly friendly courteous service or assistance.

• Process sales and payments

• Deal with customers inquiries and complaints

• Balance money in the cash register with sales data

• Maintain records of all transactions

Medical Office Specialist/Medical Records Clerk

HCA- Primary Health Group - Richmond, VA

2007 to 2011

Medical releases

• Medical records for subpoenas

• Scheduling, canceling, and rescheduling appointments

• Answering multiple telephones and accurately documenting messages

• Checking -in patients and properly documenting registration

• Insurance Verifications

Contact this candidate