Danielle Chapman

Macon, GA

ad4sva@r.postjobfree.com

478-***-****

Authorized to work in the US for any employer

Work Experience

General Warehouse Associate

Home Depot warehouse rdc 5250 - Locust Grove, GA

November 2020 to Present

Load pallets to trailer at least 8 feet tall using a fork lift while balancing out the weight and making sure the quads are correct clear all boxes from conveyor and build walls in the truck while working safe and keeping work area neat

Tier 1 Mac advisor

Apple - Remote

May 2018 to November 2021

Answer incoming calls assist customers with technical issues on Mac and iOS devices set up appointments at local store set up mail in repairs assist with setting up AppleCare replacements Debone

Perdue Farms, Inc. - Perry, GA

August 2016 to May 2018

Work on multiple lines within one department Cutting splitting and trimming chicken breast while working at a steady pace

Personal Care Assistant

The Blair House - Macon, GA

April 2015 to October 2016

Assist residents with morning routine get them ready for breakfast make their beds assist with baths keep residents clean and dry throughout the day be sure they are aware of visits activities and appointments and maintain a safe clean environment

Order Picker

Academy Sports + Outdoors - Jefferson, GA

July 2015 to August 2016

Using a Rf pick at a steady pace to meet production while keeping work area clean Customer Service Representative

Convergys - Atlanta, GA

February 2013 to July 2015

Answer incoming calls assisting customers with Bill explanations as well as setting up payment arrangements first tier technical support as well as remote support setting up new service and additional lines to existing account

Customer Service Representative

Alorica - Kennesaw, GA

March 2012 to February 2013

Answer incoming calls assisting customers with Bill explanations as well as setting up payment arrangements first tier technical support as well as remote support setting up new service and additional lines to existing account

Cashier/Sales Associate

Marshalls - Macon, GA

October 2011 to March 2012

Greet customers upon entry to store keep sales floor neat make sure customers are being assisted At all times cash out customer and maintain a neat area around register and back counter hang layaways to be put away

Customer Service Representative/Sales

irt call center - Fort Lauderdale, FL

March 2009 to August 2011

Answer incoming calls assisting customers with inquiries about supplemental health insurance assisting with finding doctors in network as well as filing claims for doctor visits and sending out new insurance cards

Education

High school or equivalent

Dillard High School

Skills

• Customer Service Skills (10+ years)

• Telemarketing

• iOS

• Android

• Active Directory

• Mac OS

• Technical Support

• Operating Systems

• Microsoft Windows

• Help Desk

• Cash Handling (3 years)

• Sales

• Customer service

• Network Support

• LAN

• Computer Networking

• English

• Troubleshooting

• VoIP

Certifications and Licenses

Driver's License

Forklift Certification

First Aid Certification

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