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Customer Support Specialist

Location:
Wichita, KS
Posted:
April 05, 2024

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Resume:

DALENE MCDONALD

**** ***** **. ********, ** ***** · 620-***-****

ad4suj@r.postjobfree.com · https://www.linkedin.com/in/dalene-mcdonald-b160392/ I am seeking a position that will leverage an interesting combination of my outstanding data management, organizational, analytical, and technical skills. EXPERIENCE

2017 – PRESENT

SALES AND INSTRUCTION, MCDONALD’S SEW & VAC LLC

• Implemented a point-of-sale system and website.

• Sold more quilting and sewing, and embroidery machines than any other employee.

• Taught customers to use new machines and related software.

• Hosted sewing, quilting, and embroidery classes and events.

• Grew the business from one retail store to two.

2013 – 2017

LIBRARY DIRECTOR, SOUTHWESTERN COLLEGE

• Responsible for all aspects of library service.

• Served on integrated library system (ILS) selection committee with South Central Kansas Library System libraries and helped implement new system.

• Managed electronic resources and discovery layers.

• Created a library instruction course and worked with faculty senate to make it a required course.

• Weeded physical collection heavily and focused new resources on electronic materials where appropriate.

2009 – 2013

LIBRARY DIRECTOR, ARKANSAS CITY PUBLIC LIBRARY

• Responsible for all aspects of library service.

• Added electronic books to the collection.

• Served on integrated library system (ILS) selection committee with South Central Kansas Library System libraries.

• Weeded physical collection regularly and managed responsible disposal of books through partnerships with local bookstore and Better World Books. EDUCATION

2004

MASTER OF LIBRARY AND INFORMATION SCIENCE, SAN JOSE STATE UNIVERSITY Authored an article on metadata for electronic resources that was later published in Serials Review.

2

1989

BACHELOR OF MUSIC EDUCATION, WICHITA STATE UNIVERSITY Magna cum laude

1985

BACHELOR OF MUSIC PERFOMANCE, WICHITA STATE UNIVERSITY Magna cum laude

Concentration in Piano Pedagogy

SKILLS

• Experienced at organizing and managing data

• Experienced at planning events

• Experienced with Microsoft Office

• Outstanding collaboration and team

building skills

• Strong business process analysis skills

• Outstanding organizational skills

ACTIVITIES

• Currently serve as webmaster for the Walnut Valley Quilt Guild.

• Recently completed a 2-year term as vice-president of programs for the Walnut Valley Quilt Guild.



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