Customer Service Representative
Resume:
AMINAH L. YEKONYAH-ISRAEL
Colorado Springs Co 80922
720-***-**** ******.**************@*****.***
EXPERIENCE
LaMars Donut, Denver, Colorado
Store Manager
Delivering excellent service to ensure high levels of customer satisfaction.
Maximizing profitability and setting/meeting sales targets, including motivating staff to do so
Creating business strategies to attract new customers, expand store traffic, and enhance profitability.
Recruiting, training, supervising, appraising and overseeing new staff.
Responding to customer complaints and concerns in a professional manner.
Ensuring store compliance with health and safety regulations.
Developing and arranging promotional material and in-store displays.
Preparing detailed reports on buying trends, customer requirements, and profits.
Undertaking store administration duties such as managing store budgets and updating financial records.
Monitoring inventory levels and ordering new items
Overseeing pricing and stock control
Liaising with the company headquarters
Xfinity, Remote, Colorado
Customer Experience Business Representative
Provide outstanding customer service in a national base of customers by identifying the needs of the individual
Demonstrate excellent communication skills when explaining product benefits to customers
Update customer account information with accuracy
Provide technical support to customers as needed
Perform successfully in meeting goal in AHT and NPS
DIRECTV, Englewood, Colorado
Customer Service Representative III
Provide outstanding customer service in a national base of customers by identifying the needs of the individual
Participate in a number of tests that is innovating to help improve the customers experience with DIRECTV as a whole
Demonstrate excellent communication skills when explaining product benefits to customers
Update customer account information with accuracy
Provide technical support to customers as needed
Coach and develop agent by giving best practices for achieving their goals through side by sides
Communicated the companies’ policies and information in huddles
Perform successfully in meeting goal in AHT and NPS
Facilitated team huddles to drive performance
Selected to participated in Customer Interaction to help with improving agents’ performance
Customer Service Representative II
Identified the individual needs of each customer while providing excellent customer service
Provided technical support that resulted in solving the customer's need(s)
Updated customer account information with accuracy
Met and exceeded metrics on a monthly basis
Netflix, Aurora, Colorado
Customer Service Representative II
Provided outstanding customer service in a busy environment while processing purchases accurately in a timely manner
Listened to irate customers, identified the problem and implemented a solution that resulted in maintaining valuable customers
Demonstrated excellent customer service skills while explaining product benefits to customers
Received an award for Excellent 4% achievement on three separate occasions
Met and exceeded metric goals on a monthly basis
Jackson Hewitt, Denver, Colorado
Tax Preparer
Accurately prepared customer tax returns for filing
Informed clients of tax options and fee structure
Researched applicable tax information on a continual basis to improve knowledge and better serve customers
Sought out optimal tax deduction options for each client
Beauty by Aminah, Colorado
Cosmetologist
Self Employed
Maintain my books and order supplies to maintain a successful operation
Self-promotion of my business
Offered excellent customer service to secure a steady flow of customer Video Professor, Lakewood, Colorado
Southwest Family Physicians, Littleton, Colorado
Certified Medical Assistant
Conduct comprehensive healthcare checks and routines, including vital signs, feeding assistance, ambulation, and daily personal care.
Perform routine laboratory tests and administer injections
Coded patient charts and maintained accurate patient records
Authorize drug refills and provide prescription information to pharmacies
Sonic Drive In, Denver, Colorado
Store Manager
Managed and directed employees and programs
Assigned and coordinated employee duties and activities ensuring productivity
Interviewed, hired, supervised and dismissed staff as needed
Processed sales and entered daily figures and data accurately
Education
Parks Community College Aurora, Colorado Medical Assistant Certificate
Community College of Denver Denver, Colorado Associate Degree in Business Management
Empire Beauty College Lakewood, Colorado Cosmetologist Diploma
Awards
Employee of the Month Englewood, Colorado AT&T
Service Excellence Award Englewood, Colorado AT&T
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