Customer Service Front Desk

TRINA MCCRAY

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PROFESSIONAL SUMMARY

Im a Knowledgeable and dedicated customer service professional with extensive experience in Customer Service. Also, a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. SKILLS

Front desk Sales

Hospitality Customer service

Communication skills Guest services

Cashiering Computer literacy

Supervising experience Analysis skills

Hotel experience Writing skills

Windows Firewall

WORK HISTORY

09/2018 - Current

Stylist

Self-Employed - Orlando, FL

Developed strong relationships with clients, leading to increased repeat business and referrals. Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.

Monitored current trends to understand fashions and better serve customer needs. Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.

Educated clients about products and self-maintenance for healthy hair based on needs and preferences. Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

03/2018 - 02/2024

Store Leader

711 - Orlando, FL

Maintained healthy staff morale by creating a fun, educational environment with a high level of employee engagement

Orlando, Fl. 32808 407-***-**** *************@*****.*** Managed a team of 6 employees, including a manager, and trained them in a variety of merchandising and organizational functions

Built rapport with clients by providing quality customer service and problem solving Set price book to increase stock and product knowledge Accurately tracked customer orders, identified, and resolved any issues during order fulfillment. Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels in-store.

Achieved sales targets consistently by motivating team members and creating a positive work environment.

Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.

04/2011 - 12/2016

Professional Cleaner

Taylor Maids - Traverse City, MI

Keeping facilities and common areas cleaned and maintained Cleaning commercial and residential properties, as well as demolition projects Maintain a professional relationship with clients, and keeping them informed of any damages before services are performed

Being able to efficiently manage time, while paying attention to detail Effective communication with clients to ensure the best possible outcome with their services. Provided exceptional customer service while addressing specific cleaning requests from clients. Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties. Maintained a high standard of cleanliness for commercial buildings, contributing to improved work environments.

03/2011 - 09/2014

Groundskeeper

Crystal Lake Gulf Club - Beulah, MI

Knowledge of all the different lawn equipment

How to use it and how to keep it maintenance as well as what part of the ground its used on Time management was crucial to getting all grounds cut Knowledge of how to top dress the greens, what to do if the ground was too wet Operate the ball picker so that all the balls on the driving range were picked up so they did not get picked up in a mower, that was a serious safety concern.

Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning. Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping. Loaded and unloaded landscaping equipment and materials safely. Cleared public and private areas of debris before and after events. Applied pesticides and herbicides to control pests and weeds. Upheld high safety standards on all tasks performed ensuring minimal accidents or injuries within the workplace.

06/2008 - 01/2010

Receptionist

B&B Boutique - Lake Ann, MI

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Confirmed appointments, communicated with clients, and updated client records. Answered phone promptly and directed incoming calls to correct offices. Kept reception area clean and neat to give visitors positive first impression. Responded to inquiries from callers seeking information. EDUCATION

09/2018

Cosmetology License: Cosmetology

Florida Career College - Orlando, FL

09/2013

General

Traverse City High School - Traverse City, MI

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