Linda Berzi

**+ Years Post-Secondary Education Leader and Educator

Phoenix, AZ 85021

ad4sop@r.postjobfree.com

+1-602-***-****

Authorized to work in the US for any employer

Work Experience

Member Services Associate - Slack Support Advisor

Peloton Interactive - Remote

October 2021 to Present

Coordinate with all branches of our support teams to better understand and resolve Member inquiries Call/Chat/Email with

Members and manage tickets through to completion Be very knowledgeable about Peloton products Required Qualifications 2+ years of relevant work experience Exceptional verbal and written communication skills with the ability to multi-task across interactions in phone, chat, and messaging platforms

Faculty Program Advisor/Dean

CEHE - Independence University

April 2010 to August 2021

• Provided outreach, referrals, and intervention for the student population

• Developed activities and workshops to support new students, students on academic warning, and honors students

• Collaborated with Academic Affairs to monitor and convey all aspects of curriculum, sequencing, academic status and registration

• Collaborated with Academic Affairs regarding curriculum updates, scheduling, student concerns and needs to maintain industry standards and policy

• Participated and supported all key departments including tracking statistics, proper file documentation, departmental meetings, strategic planning and program assessment

• Monitored institutional benchmarks and supported all persistence endeavors Executive Director

Apollo College

May 2006 to April 2010

• Develop and maintain high standards of professional practices and employ, direct, and maintain qualified personnel to meet the service goals of the campus

• Establish and develop operational policies and procedures to improve technical and administrative functions

• Ensure that the campus and its various programs undergo regular evaluation, growth, and development, including review for potential new programs

• Maintain contact with public and private agencies and local professional groups

• Work closely with the President to establish short and long-range goals and take responsibility for implementing approved goals and plans at the campus

• Provide direction for staff training and development programs to enhance individual and organizational abilities

Executive Director of Education

IIA

May 1999 to May 2006

• Develop and maintain high standards of professional practices and employ, direct, and maintain qualified personnel to meet the service goals of the campus

• Establish and develop operational policies and procedures to improve technical and administrative functions

• Ensure that the campus and its various programs undergo regular evaluation, growth, and development, including review for potential new programs

• Maintain contact with public and private agencies and local professional groups

• Work closely with the President to establish short and long-range goals and take responsibility for implementing approved goals and plans at the campus

• Provide direction for staff training and development programs to enhance individual and organizational abilities

Education

Master of Business Administration

Arizona State University-West

December 1998 to December 2000

B.S. in Marketing

Arizona State University-West

August 1994 to December 1998

B.S. in Accounting

Stevens-Henager College of Business-Provo

B.S. in Graphic Design

Independence University

Skills

• Classroom Management

• Curriculum Development

• Microsoft Excel

• Public speaking

• Microsoft Word

• Microsoft Powerpoint

• Time management

• Data collection

• Microsoft Office

• Sales

• Customer service

• Databases

• Strategic Planning

• Statistics

• Teaching

• Writing Skills

• Research

• Administrative Experience

• Tutoring

• Event Planning

• Customer support

• Training & Development

• Adobe Photoshop

• Adobe InDesign

• Graphic Design

• Adobe Illustrator

• Salesforce (2 years)

• Content management systems (5 years)

• Zendesk (5 years)

• Talkdesk (5 years)

• Zoom

• Call center (5 years)

• Okta (10+ years)

• Adobe Creative Suite

• Adobe Acrobat

• Marketing

Assessments

Customer focus & orientation — Proficient

October 2021

Responding to customer situations with sensitivity Full results: Proficient

Recruiting — Proficient

August 2021

Managing the candidate sourcing and selection process Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

August 2021

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Customer service — Proficient

October 2021

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate