Mansoor A. Rajpar

Orlando, Florida

407-***-****

ad4smx@r.postjobfree.com

Summary:

Experienced professional in administrative and managerial positions. Multiple skills associated with diverse experience.

Skills:

Airline Procedures

Customer Service

Risk management

Book keeping

Passenger Handling

Financial Assessment

Claim & Compensation

Cashier Budget & forecast

Data Collection

Delivery Driving

Warehouse Mgmt

Software Systems

Food services

Bilingual: Urdu, Sindhi, Hindi, Panjabi (South Asian languages).

Experience:

Delivery Service Driver

3/2020 to 05/2023

Pizza Hut, Dominos, Door Dash & Postmates

Collecting orders from restaurants via app and delivery to customers.

Reason to leave:- Pizza Hut, Doordash, Postmates:-

Started working at Papa John's 06/2023 to 03/2024

K Force Call Centre 02/2021 to 03/11/2021

Titan technolgies and re-employment assistance

Reason to leave:- Temporary Contract ended

Food Service Ambassador

1/2020-3/2020

Sea World Orlando, Florida

Serving fast food and snacks.

Cashier at various locations.

Reason to leave:- Due Covid lockdown layed off in March 2020.

Night Associate

12/2019-1/2020

Ross Orlando, Florida

Tagging, stacking, setting up and running on shelves.

Sorting out from boxes and segregating according to segments.

Ensured team coordination and worked over holidays. Reason to leave:- Seasonal work ended.

Assistant Manager

9/2009-10/2019

Pakistan International Airlines Corporation

City: Karachi, Pakistan.

Processed baggage compensation claims for revenue, employee and interline passengers for loss, damaged and pilferaged cases.

Negociation, initiation of minutes, approvals, co ordination with finance for release of passenger claims amount.

Supported domestic and international station management in provision of superior customer service.

Supervised employees scanning, transporting, and sorting baggage.

Ensured unload, trace and forwarding from ground equipment to the aircraft.

Established and maintained effective relationships with external and internal customers.

Handled coordination of special flights to the Flood Relief Humanitarian Flights, the WFP of United Nations and their aircraft.

Managed handling of many airlines, i.e., Biman Bangladesh, Thai Airways, Air China, Iraqi Airways, etc.

Assisted passengers boarding and departing with baggage loading.

Collected data and reported on a weekly, monthly and quarterly basis.

Recommended solutions to improve system and reduce budget expenses. Reason to leave:- Emigrated to USA

Education:

MBA in HR- 2007 Muhammad Ali Jinnah University Karachi, Pakistan

BBA Marketing & Mgmt- 1999 Greenwich University, Karachi, Pakistan

High School graduation- 1995 Palatine H.S, IL, USA

TRAINING/WORKSHOPS

Food safety and equipment handling training, Sea world Orlando, FL USA 2020.

Autism awareness workshop, Sea world Orlando, FL 2020.

Preventive measures, Operational controls, Pakistan International Airlines. 2019

IATA Baggage Working group conference, Abu Dhabi 2015/ Singapore 2018

Certified Safety Management System-ICAO & Pakistan Civil Aviation Authority, 2016.

Dangerous Goods Handling Regulations for Airlines- IATA

Passenger Handling Services Certification- IATA/PIA

Management trainee & Middle Management Course -2010 to 2011

Working Knowledge of Sabre, Airport Interact & Hitit 2011 to 2019

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