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Patient Care Customer Service

Location:
Laurel, MD
Posted:
April 05, 2024

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Resume:

Sergia Mars

Sergia P. Mars

**** **** ***** ****

Laurel, MD 20724

240-***-****

ad4sma@r.postjobfree.com

Skills

I have eleven years of hands-on experience in Emergency, Trauma, Critical Care nursing care services with an extensive knowledge of nursing care standards, processes, and practices.

My supervising experiences on the unit include quality assurance reporting of customer service related to patient care and resolving minor management issues

I also have a proven track record of a strong work ethic and professionalism as well as the ability to conduct nursing assessments in three different languages.

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Experience

Howard University Hospital / Emergency Room Clinical RN II

DECEMBER 2011 - PRESENT

Charge Nurse:

●Supervised members of the nursing staff to ensure appropriate and competent care is provided

●Classified and assigned patients according to the capabilities of each individual staff member

●Reported any staffing or staff matters that impact the delivery of patient care to hospital administrators

●Assisted colleagues in identifying patient care needs and devised suitable problem-solving approaches

Clinical RN II

●Triaged incoming patients based on acuity of illness and initiated advanced nursing protocols

●Precepted new nurses to independently perform their nursing duties

●Provided compassionate and comprehensive care to patients and emotional support for their families

●Collaborated with multidisciplinary departments to ensure timely flow of patient care and optimal therapeutic outcomes

Education

University of Maryland College Park / Bachelor of Science in Public and Community Health

SEPTEMBER 2005 - MAY 2008, COLLEGE PARK, MD

Howard County Community College / Associates of Arts in Nursing

SEPTEMBER 2009 - MAY 2011 COLUMBIA, MD

Certifications &

Languages

ACLS, BLS, PALS, NIHSS, & TNCC

English, French, Spanish



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