Jasper Ann Smith (he/they)

ad4slh@r.postjobfree.com // 650-***-****

Portland, Oregon

administrative coordination • calendar management • relationship development • external communication • DEI • stakeholder relations • customer service • travel booking & coordination • proofreading • writing • research • data collection • CRM databases • scheduling software • Microsoft Suite • Google Workspace

• Zoom • Dialpad • GIS • WordPress • Facebook • Instagram • X University College London — master’s courses in anthropology // human evolution & behavior Dickinson College — Bachelor of Arts, archaeology // anthropology DECEMBER 2023 — CURRENT

Greater Oregon Behavioral Health Inc. [The Dalles, OR]— Temporary Brokerage Intake Specialist Frontlines of communication, providing empathetic, trauma-informed service and care to low-income and SPMI communities. Multi-tasking superhero, managing several tasks and deadlines at once, including constant database management. Proficiently cleaning data and updating customer information daily – I love consistency! Always ready to jump in and help when needed and thriving in a fast-paced, multi-faceted environment. Maintaining one of the highest call volumes in our brokerage and excelling at handling sensitive data and conversations. Interfacing remotely with a multi-functional team. OCTOBER 2023 — DECEMBER 2023

Greater Oregon Behavioral Health Inc. [The Dalles, OR]— Temporary Data Entry Assistant Assisted in a large-scale data transfer to new scheduling software for the EOCCO Non-Emergent Medical Transport Team. Worked from home in a dedicated office- space, while collaborating successfully with supervisors and attending meetings on Google Meets. Extensive use of Google Workspace in tandem with learning a new scheduling software. Adapted quickly to the new database, all while flexing my analytical muscles, typing skills, and inter-personal prowess. NOVEMBER 2022 — MARCH 2023

The Pixie Project [Portland, OR] —Adoptions Associate Cooperative member of a small hands-on team, overseeing the business calendar for our executive leadership, and stakeholder communication via phone and email. Kept our executive team apprised of the daily schedule and coordinated via Google Workspace. Spearheaded spreadsheet implementation to match potential adopters more efficiently with adoptable dogs, which included mass data input in Google Docs, with an eye on hygiene and readability. Top-notch customer service in times of high-stress and trauma. Comforted individuals who were surrendering or adopting pets and interfaced with a diverse clientele. AUGUST 2021 — NOVEMBER 2022

Oregon Humane Society [Portland, OR] —Customer Care Representative Accurately entered customer data into the (ShelterBuddy) CRM database independently and while managing my own schedule. Counseled clients regarding animal behavior and adoption policies with clarity and compassion. Grew my passion for animal welfare and justice, while learning about the processes behind a functioning high-capacity animal shelter. Followed Standard Operating Procedures and upheld OHS standards. Problem-solved with coworkers and leadership in times of high- stress and conflict.

MARCH 2019 — OCTOBER 2020

Farmhouse Inn & Restaurant [Forestville, CA] —Reservations Agent Served as personal liaison for our Director of Marketing, screening calls and performing ad hoc duties, in addition to my role as Reservations Agent. Assisted with copy editing for marketing materials and social media. Nurtured relationships with diverse stakeholders, and maintained clear lines of communication in difficult situations, including waves of cancellations during the 2020 COVID shutdowns. Counseled clients on booking packages and options, keeping a mind to sales and call performance goals. Processed reservations in the CRM database (Sabre Hospitality Solutions) and worked with data regularly in Microsoft Excel. Kept in excellent communication with team members and the hotel owner about policies and daily operations.