Customer Service Front Desk
Resume:
Holli Bates
Butte, MT *****
**********@*****.***
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication skills. Call center representative versed in customer service support in high call environments. Excellent computer skills and telephone etiquette. Conscientious construction laborer skilled at ridding construction sites of potential hazards and promptly completing assigned tasks.
Authorized to work in the US for any employer
Work Experience
PCA Personal Care Assistant
ABILITY MONTANA - Butte, MT
July 2023 to Present
I provide in home care for a developmentally disabled client. Currently, I cook, clean, wash, fold and dry laundry. I also drive and accompany my client to social outings and recreational activities. Night Auditor/Front Desk Clerk
Fairfield Inn & Suites - Butte, MT
April 2022 to May 2022
Answer phones, check guests in and out of the hotel, make reservations, run night audit papers, set up breakfast bar stock store items count cash till
Housekeeping
Fairmont Estates Condominium Association - Butte, MT December 2021 to March 2022
I clean the condominiums and apartments.
Graveyard Supervisor
BSW, Inc. - Butte, MT
April 2021 to September 2021
I am the weekend graveyard supervisor, and handle any problems staff might have with clients and co- workers. I deal with call offs, no call no shows, and last minute schedule changes. I drive a company vehicle and visit all the group homes a couple of times a night to check on staff and residents and make sure everyone is ok and that they have everything they need for their shift Hab Aide II/ Personal Care Specialist
BSW Inc - Butte, MT
July 2020 to September 2021
I provide direct care to adults that are developmentally disabled that are living in group homes Night Auditor/Front Desk Clerk
Holiday Inn Express and Suites - Butte, MT
September 2019 to December 2019
Check guests in and out. Make reservations on the phone and in person. Use cash register count the till at the end of the shift and make drops. Run the night audit and fax the results to home office. Set up the breakfast bar for the morning shift cook. Deliver receipts to guests in early morning. Do laundry, shovel snow etc when needed
Produce Clerk
Safeway - Butte, MT
September 2019 to December 2019
I cut up fresh fruit and vegetables and packaged them for the ready to eat display and made sure that my area was fully stocked at all times with fresh produce throughout my shift and at the end of the night I sweep mop and do dishes.
Laborer and Data Technician
FX Solutions - Butte, MT
January 2018 to February 2019
Cleaned all construction areas to avoid hazards.
Consistently assumed additional responsibilities and worked extended hours to meet project deadlines. Completed tear-down of existing structures and prepared for new construction. Performed repair work on Bitcoin mining equipment, notifying immediate supervisor of issues requiring more extensive repairs.
Maintained Bitcoin mining equipment and used specific computer programs to identify and troubleshoot problems
Personal Care Specialist
BSW Inc - Butte, MT
January 2018 to August 2018
Maintained accurate records of patient care, condition, progress, and concerns. Assisted patients with bathing, oral hygiene, grooming, feeding, and elimination. Helped patients move in and out of beds, baths, wheelchairs, and automobiles. Cooked appetizing and satisfying meals and snacks. Scheduled and accompanied clients to medical appointments. Kept a clean, healthy, and safe environment.
Helped residents programming goals and increase their independence. Lead Baker and Assistant Manager
Golden Corral Corporation - Great Falls, MT
May 2015 to October 2016
Immediately addressed problems with customers to promote quick and successful resolution. Counted cash drawers.
Assigned employees to specific duties to best meet the needs of the restaurant. Correctly calculated inventory and ordered appropriate supplies. Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Led and directed team members on effective methods, operations and procedures. Maintained a safe working and guest environment to reduce the risk of injury and accidents. Opened the store and got everything ready for the day. Closed the store and prepped for the next day.
Ensured the freshness of all bakery goods and food in the bakery. Replenished food items according to customer needs and demands. Delegated tasks to team members to optimize productivity. Closed down kitchen after each shift and precisely followed closing checklist for kitchen stations. Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols. Prepared special orders including cakes, holiday dishes and party platters. Team Member
Burger King - Great Falls, MT
October 2014 to June 2015
Learned all required tasks quickly to maximize performance. Contributed to team success by completing jobs quickly and accurately. Cleaned and sterilized equipment and facilities.
Prepared food items.
Customer Service Representative
NEW - Great Falls, MT
January 2003 to May 2003
Asked open-ended questions to asses customer needs. Politely assisted customers via telephone.
Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.
Education
GED
Skyline Alternative High School - Great Falls, MT
2003
Skills
• Regulatory compliance
• Upbeat, outgoing and positive
• Computer application knowledge
• Strong leader
• Recordkeeping and bookkeeping
• Customer service oriented (10+ years)
• Management
• Strong work ethic (10+ years)
• Employee training and development
• Committed team player
• Conflict resolution
• Thrives in fast-paced environment
• CPR certification
• Inventory and ordering (2 years)
• Night Audit (1 year)
• Produce Experience
• Guest Services (5 years)
• Laundry (5 years)
• Assistant Manager Experience
• Front Desk (1 year)
• Food Preparation (10+ years)
• Supervising Experience
• Phone Etiquette (10+ years)
• Restaurant Management
• Cash Handling (10+ years)
• Organizational Skills (10+ years)
• Hoyer Lift (3 years)
• Personal Assistant Experience (1 year)
• Home Care
• Leadership
• Caregiving (3 years)
• Problem-solving
• Flexibility
• Team Work
• Reliability
• Software troubleshooting
• Customer service
• Residential Cleaning
• Developmental Disabilities Experience
• Meal Preparation
• Cooking
• Troubleshooting
• Vital Signs
• Retail Sales
• Technical Support
• Hotel experience
• Guest services
• Hospitality
• Customer service
• Front desk
• Cash register
• Cash handling
• Cooking
• Personal assistant experience
• Data entry
• Phone etiquette
• Restaurant experience
• Microsoft Office
• Technical support
• Supervising experience
• Leadership
• Office experience
• Organizational skills
• Commercial Cleaning
• Computer Operation
• Communication skills
• Time management
• Conflict management
• Construction
• Kitchen experience
• Working with people with disabilities
• Home health
• Vital signs
Certifications and Licenses
CPR & First Aid
July 2020 to July 2022
I am trained in CPR First Aid
Driver's License
September 2018 to July 2026
Food Handler Certification
Assessments
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Bookkeeping — Proficient
October 2022
Calculating and determining the accuracy of financial data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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