Osmany Reyes Gonzalez

239-***-**** • ad4sl7@r.postjobfree.com • Lakeland, FL 33801

As a food runner i highly experienced in food service roles. Delivered food quickly to customers and frequently topped off drinks to maximize satisfaction. Well-versed in safe handling and cleaning requirements. Hardworking team player knowledgeable about dining operations and beverage services. Always willing to go above and beyond to serve guests quickly and exceed expectations. Service-focused food service worker dependable in working shifts and helping others. Skilled in setup, cleaning and breakdown of different spaces. Good with support tasks and direct customer work.

Summary

Skills • Dining room setup

• Table bussing

• Issue escalation

• Serving staff support

11/2017 - Current

Food Runner, Estefan Kitchen Orlando, Kissimmee, FL 06/2018 - 03/2020

Banquet Server, Hilton, Lake Buena Vista, FL

11/2017 - 05/2018

Butcher, Sedanos, Kissimmee, FL

03/2015 - 07/2017

Experience

• Double-checked meals placed in window against customer tickets for accuracy.

• Memorized dining room floor plans and understood seat number system.

• Removed dishes and glasses from tables or counters to take to kitchen for cleaning.

• Responded quickly to customer concerns and escalated major issues to management.

• Transferred supplies and ingredients between storage and kitchen areas by hand or cart.

• Effectively multitasked within fast-paced environment. Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

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Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.

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Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.

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Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

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• Cut meat efficiently by breaking product down into sub-primal and retail cuts. Processed sides of beef, whole pigs, chickens and other animals to separate into individual cuts.

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Maintained fully stocked retail shelves while rotating perishable products to prevent expiration and waste.

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• Disposed of expired meats in accordance with food safety regulations. Food Runner, Havana 1957 Cuban Cuisine, Miami, FL

• Double-checked meals placed in window against customer tickets for accuracy.

• Memorized dining room floor plans and understood seat number system. Gained broad base knowledge in restaurant operations, both front-of-house and back-of- house.

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• Responded quickly to customer concerns and escalated major issues to management. 07/2000

High School Diploma

Turnips Lima, Havana Cuba

Education And

Training

Spanish:

Native/ Bilingual

English:

Professional

Languages

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