Lissette Urena

Wilmington, NC *****

ad4sl3@r.postjobfree.com

+1-910-***-****

BILINGUAL PROFESSIONAL PEOPLE-PERSON

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Resident Manager/Assistant Community Manager

Willow Bridge/Lincoln Property Company/Priderock Capital Management - Wilmington, NC July 2021 to February 2024

Provide assistance to the Property Manager and Leasing Professionals in managing 380 unit property. Serve as liaison between onsite team and outside vendors in scheduling for move-in's and occupied repairs, in helping get ahead of and to resolve any possible unit or resident issues and concerns. Perform move-out duties, to include: pre-moveout and final walk-throughs, utilizing SightPlan to enter Make Ready work orders for maintenance team, working together in scheduling vendors for the turn. Review and audit online resident accounts and documents for maintaining proper flow of policies and procedures. Consistently review resident billing for proper charges and collections via Yardi. Send out notices to the door and/or via Entrata regarding collections, non-compliance to community policies, as well as, event and property updates. Assist business manager in preparing and monitoring status reports, generating monthly reports for owner, with strong focus on collections, regularly maintaining low monthly delinquency.

Engaged in property events and social media platforms, utilizing Canvas and Socii for marketing posts. Serve as the sole bilingual onsite employee in assisting our Spanish and Portuguese speaking residents and prospects.

Property Manager

FRIEDLAM PARTNERS LLC - Myrtle Beach, SC

November 2020 to July 2021

Responsibilities & tasks included but not limited to property management, office administration, resident services, bilingual assistance via interpretation & document translations, maintenance supervisor, vendor coordinator, leasing consultant, prospect communications, regular resident communications, collections, process payments, eviction filings, lease renewals, walk units pre & post turns, manage property budget & invoices, order office & maintenance supplies, handle conflicts & complaints, etc... Office Manager/Marketing & Sales Associate

ENLACES Newspaper - NC & SC - Wilmington, NC

December 2018 to November 2020

Local Spanish newspaper in NC, office assistant, customer service, ad designs, direct sales & marketing, paper deliveries, document translations, interpreting services, throughout NC & SC, etc Assistant Property Manager

GINGKO RESIDENTIAL - Charlotte, NC

November 2018 to December 2019

Assistant Property Manager/Leasing Consultant

Tribute Properties, Inc - Charlotte, NC

March 2016 to November 2018

Education

Business Development and Networking

CFCC Small Business Center - Wilmington, NC, US

2008 to 2015

Nassau Community College - Garden City, NY, US

Farmingdale High School - Farmingdale, NY, US

Skills

• Insurance Sales

• Guest Services

• Fair Housing regulations (9 years)

• Data Entry

• Sales (15+ years)

• Management

• Salesforce (3 years)

• Marketing

• Consulting

• LRO (5 years)

• Networking (7 years)

• Time management

• Microsoft Office

• Administrative Support

• Section 8 (1 year)

• Sales Management

• Supervising experience

• Event Planning

• Event Coordination

• Life Insurance License June 2016 to 2018 NC LIC 16043878

• Office Management

• Management (6 years)

• Multi-Line Phone System

• CRM (7 years)

• Customer Service (20+ years)

• Computer literacy

• Cash handling

• Microsoft Outlook

• Leadership

• Public Speaking

• Collections

• Customer service

• Account Management

• Property Management

• Business Development

• Microsoft Word

• Spanish

• Yardi/OneSite (8years)

• Microsoft Office (12+ years)

• Interpretation

• Organizational Skills

• Bilingual Spanish

• Marketing Communications (7 years)

• Property Leasing

• Hospitality

• Recruiting

• Microsoft Excel

• Microsoft Publisher

• Negotiation

• Restaurant experience

• Account management

• Sales management

• Salesforce

• Business development

• CRM software

• Leadership

• Negotiation

• Hospitality

• Analysis skills

• Insurance sales

• Project management (9 years)

• Supervising experience

• Budgeting

• Guest services

• Cash handling

• Property management

• Restaurant experience

• Recruiting

• Fair Housing regulations

• Office management

• Section 8

• Clerical experience

• Bookkeeping

• Computer networking

• Spanish

• Translation

• Interviewing

• Interpretation

• Organizational skills

• Highly detail-oriented

• Legal administrative experience

• Paralegal (5 years)

• Customer service

• OneSite

• Computer literacy

• Computer skills

• Yardi

• Sales

• Microsoft Excel

• Microsoft Word

• Microsoft Office

• Marketing

• Direct sales

• Google Suite

• Team management

• Conflict management

• Social media management

• Bilingual

• Property leasing

• Math

• Typing

• Writing skills

• Communication skills

• Accounting

• Home & community care

• Office experience

• Administrative experience

• Front desk

• Time management

Certifications and Licenses

Certified Notary Public

Driver's License

Assessments

Administrative assistant/receptionist — Proficient August 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Customer service — Proficient

October 2020

Identifying and resolving common customer issues

Full results: Proficient

Retail customer service — Proficient

August 2023

Responding to customer situations in a retail setting Full results: Proficient

Teamwork: Interpersonal skills — Proficient

June 2021

Responding to challenging team situations at work

Full results: Proficient

Attention to detail — Proficient

September 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Sales skills — Proficient

September 2023

Influencing and negotiating with customers

Full results: Proficient

Legal skills — Proficient

September 2023

Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting

Full results: Proficient

Marketing — Proficient

September 2023

Understanding a target audience and how to best communicate with them Full results: Proficient

Case management & social work — Proficient

January 2022

Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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