Customer Care High School

WAYLAND HARRIS

***** ******* *****, **********, ** 80023 303-***-**** *********@*****.***

Professional Summary

An expert with years of related experience and advanced warranty customer care skills. Always looking for ways to improve productivity and customer satisfaction with exceptional service. Maintain well- organized and presentable work areas at all times. Skills

Good communication skills for contact with

customers and dealers; the ability to interact

with tact and courtesy and maintain

professional manner.

Able to meet deadlines without

compromising on the quality of work.

A friendly but professional manner and able

to demonstrate integrity, discretion while

maintaining strong working relationships with

colleagues, homeowners, contractors, and

vendors.

Assist on closing and repairs / Clerical

support / Process payments.

IHMS Mark System

Experience

Basketball coach 10/2016 to Current

Silver Creek High School – Longmont, CO

Responsibilities:

Teaching how respecting and trusting your entire team will help you succeed both on the court and in life.

Helping students to overcome diversity.

Encouraging leadership, friendship, and resilience.

Strategizing and directing the behavior of a team or individual.

Encompasses the improvement of individual / team offensive and defensive skills Customer Care/Warranty Rep. 04/2015 to 01/2020

Wonderland Homes – Denver, CO

Responsibilities:

Participate as an active member of the Production Team by supporting all company initiatives, attending all department meetings and providing constructive insight to the Customer Care Manager.

Communicate any recurring warranty issues to Customer Care Manager and provide insight on possible plan changes to resolve issues.

Ensure customer satisfaction by working to deliver quality warranty services on a timely basis according to company policies and procedures.

Thoroughly understand all sections and components of the Warranty Program and all vendor warranty programs.

Ensure that all customer communications occur in a timely and professional manner.

Develop a professional and ethical relationship with vendors and contractors. Tile installer 05/2008 to 03/2015

Amaya Tile Inc. – Firestone, CO

Responsibilities:

Installed tile according to blueprints and specifications using appropriate adhesives, spacers, and grout.

Measured and cut tile, measured spaces for installation, prepared walls and floors. Education

High School Diploma: May 1989

Niwot High School - Niwot, CO

Received Scholarship offers from Regis and UCCS .Former CHSAA record holder from 1989-2014. Colorado Northwestern Community College - Rangely, CO 1990-1992

Communication & Business

Northeastern Junior College - Sterling, CO

1992 - 1993

Communication & Business

References available upon request

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