TAMERA TURNER

**** ******* **** **** · 757-***-****

ad4sjz@r.postjobfree.com

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. EXPERIENCE

Walmart

McDonald’s

Gloucester, VA

April 2020 – Aug 2020

Team Member

● Optimized customer support by establishing a collaborative service environment.

● Monitored cash drawers in multiple checkout stations and maintained adequate cash

● Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Gloucester, VA

July 2020 – Dec 2020

Jan 2023 - April 2023

Front End Attendant/Customer Service

● Optimized customer support by establishing a collaborative service environment.

● Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

● Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests.

● Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Customer Service Representative

At Home Staffing & Solutions LLC - Hampton, VA

January 2021 to February 2022

● Performed customer service surveys

● Provided policy and service information

● Assisted customers with a warm and professional attitude

● Answered general questions

● Answered calls from customers

● Resolved customer information and complaints

● Handled online orders and credit card transactions Consumer Direct Care Network

Newport News, VA

Oct 2016 – Feb 2020

Jan 2021 – July 2022

Caregiver, Special Needs

● Kept household areas clean and well-stocked, ran errands, managed laundry, and completed weekly grocery shopping.

● Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.

● Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

● Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.

New Point Life Services

North, VA

April 2023 - Jan 2024

Direct Support Professional

● Kept household areas clean and well-stocked, ran errands, managed laundry, and completed weekly grocery shopping.

● Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.

● Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

● Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.

EDUCATION

JUNE 2014

DIPLOMA, MATHEWS HIGH SCHOOL

AUGUST 2022 - Current

B.A. OF PSYCHOLOGY (CURRENT STUDENT), VIRGINIA WESLEYAN UNIVERSITY CERTIFICATIONS

RBT (Currently Obtaining)

CPR/FIRST AID

Medication Aide (32-Hours)

ParaPro Professional

2

SKILLS

● Retail store support

● Stocking and replenishing

● Credit card processing

● Money handling abilities

● Customer Service

● Teamwork skills

● Performed customer service surveys

● Provided policy and service information

● Assisted customers with a warm and

professional attitude

● Answered general questions

● Answered calls from customers

● Resolved customer information and

complaints

● Handled online orders and credit card

transactions

● Mobility Support

● Assisting with Personal Hygiene

● Provide Companionship

● Performed Errands

● Housekeeping

● Meal Prep

● Attended Appointments

● Perform Direct and Indirect Patient Care

● Monitor Patient's Needs

● Provide Therapeutic Care

3

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