Customer Service Supply Chain
Resume:
DARBY MARTIN
JEFFERSON GA **549
*****.********@*****.***
DARBY MARTIN
JEFFERSON GA 30549
*****.********@*****.***
DARBY MARTIN
74 FIELDCREST COURT
JEFFERSON GA 30549
*****.********@*****.***
DARBY MARTIN
74 FIELDCREST COURT
JEFFERSON GA 30549
*****.********@*****.***
DARBY MARTIN
74 FIELDCREST COURT
JEFFERSON GA 30549
*****.********@*****.***
DARBY MARTIN
74 FIELDCREST COURT
JEFFERSON GA 30549
*****.********@*****.***
SUMMARY
An administrative professional with over 30 years of experience in a wide variety of essential functions. Included but not limited to; customer service, office management, account management, AR/AP, HR, inventory mgt, logistics, shipping / receiving, supply chain & assistant to the CEO. Started and managed my own trucking company for 17 years and served 6 years active duty in the US Air Force.
SUMMARY OF PROFESSIONAL SKILLS
Customer Service Office Management
Customer Relations Account Management
AR / AP Account Reconciliation
Order Entry Shipping / Receiving
Logistics Coordinator Problem Solving
Inventory Management Money Management
Invoicing Payments
Supply Chain Operations Purchase Order Processing
Bill of Materials (BOMs) Payroll ( ADP & QB)
ERP Systems B2B contacts
QuickBooks / SAP Microsoft Office
EXPERIENCE AND PROFESSIONAL SKILLS
April 2021 – Current
Exotac Inc & Lionheart Industries USA LLC - Accounting & Office Manager
Winder GA
Responsible for all office responsibilities including but not limited to, accounting, purchasing, inventory mgt and HR duties for two separate companies that are operated out of the same location in Winder GA
Accounting Manager:
Responsible for all accounting entries within QuickBooks to maintain timely, accurate input of all information.
Enter and maintain customer and vendor records, attach appropriate documents as needed to data records.
Maintain and oversee financial management of; AR/AP, payroll, cash account, bank accounts, expense reports and Credit Card reports.
Enter and receive PO’s matching item receipts to ensure all items are accounted for. Follow-up on and work discrepancies until resolved, as needed.
Enter vendor invoices for payment.
Run AP due report and review with owner for on time payments.
Cut and mail checks, make credit cards payments.
Process customer payments daily, EFT, ACH, Wire and by check.
Brought AR balance to 95% on time and 5% less than 30 days past due.
Code invoices and other transactions to maintain, organize and keep accurate records in GL.
Prepare and pay monthly commission and affiliate payments.
Manage and reconcile multiple bank accounts and credit card accounts.
Investigate and resolve discrepancies in accounts, as required.
Generate reports; GL, P&L, Balance sheet statements to review company's revenues and expenses.
Work with CPA as needed to file taxes.
HR Manager:
Process Bi-Weekly payroll for 10 employees.
Interview and hire new employees.
Maintain employee records and files.
File new hire reports and taxes.
Set up and maintain Health Ins & 401K for qualified employees.
Office Management:
Perform day-to-day office tasks, including copying, answering telephones, taking messages, scanning and emailing documents, file management and data entry, to keep operations at optimal levels and better serve customers, vendors and staff.
Handle supply purchases and inventory management for office operations and equipment maintenance.
Established and maintain office procedures and protocols for: AR, AP, Shipping, Receiving, Order Entry, Inventory Management, Bill of Materials and Work Orders
Created physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
Assemble financial, sales, inventory and other reports as requested by upper management or employees as needed.
Implemented new systems to track inventory, make Work Orders and Bill of Materials.
Work closely with Sales, Shipping & Production departments.
Report directly to the Owner and CEO
November 2012 / April 2021
** Nov 2012 – Aug 2019 IsoAge / Sept 2019 – April 2021 Kerry **
Kerry Biofunctional dba IsoAge Technologies / IsoAge Technologies LLC
Athens GA
Customer Service:
Daily contact with customers and vendors, entering orders, problem solving and answering questions
Served as main point of contact for customers and vendors
Achieved client loyalty through consistent quality, productivity, service and proactive management
Named Tyson’s Favorite CSR for 2017
Account Management:
Implemented and maintained SOP for AP / AR
Set up and maintain customer & vendor accounts in Quickbooks and SAP
Established SOP, preformed and approved B2B credit checks
Initiated policy for approving AP invoice payment
Established procedures for effectively monitoring customers & vendor accounts
File claims for damaged or missing goods as needed
Order Processing / Shipping & Receiving / Inventory:
Input customer orders into Quickbooks and SAP, made shipping papers, export papers, BOLs and invoices daily for domestic and international customers
Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials for LTL, TL and ground shipments
Tracked shipments daily and notify customers of delays
Entered information into data bases to update inventory and open order reports
Collaborated with sales, contract manufactures and production to ensure on time shipment and delivery to customers
Daily and weekly meetings with contract manufactures and production to review inventory of raw goods, finished goods and packing materials
Processed purchase orders and contacted vendors for on time delivery of products ordered
Utilized SAP to organize and maintain shipment records, including customer POs, rate quotes, BOL and other external documents for quick referral
Facilitated in increased yearly sales by 20% by cultivating successful customer relations and efficiently resolving service requests
Set up an maintained inventory tracking systems in Excel, Quickbooks and SAP
Set up maintained BOMs in Quickbooks & SAP
Accounting, Banking, AR/AP & HR:
Verified and posted all accounting entries with Quickbooks & SAP to maintain timely, accurate input of all information in accounting system
Managed and oversaw financial management of; AR/AP, payroll, cash account, bank accounts, expense reports and Credit Card reports
Entered vendor invoices for payment, checking POs and Goods Receipts for accuracy
Processed vendor invoices weekly, or as needed for on time payment by, check, EFT, ACH, CC and Wire payment
Processed customer payments daily, EFT, ACH, Wire and by check
Maintained AR balance of under 20 days past due
Coded invoices and other records to maintain organized and accurate records in GL
Prepared and paid monthly or quarterly commission, rebate and royalty payments
Managed multiple bank accounts in data bases
Reviewed bank account statements and reconciled accounts by documenting correct financial information in general ledger
Investigated and resolved discrepancies in bank accounts
Compiled financial data including general ledger entries
Prepared month-end closing entries for detailed reporting and recordkeeping
Generated profit and loss statements to detail company's revenues and expenses
Consulted with Accountants and CPA as needed
Maintained and updated employee records and files
Processed New Hires, payroll (ADP) and tax reports
Office Management:
Performed all day-to-day office tasks, including copying, answering telephones, taking messages, scanning and emailing documents, file management and data entry, to keep operations at optimal levels and better serve customers, vendors and staff
Handled supply purchases and inventory management for office operations and equipment maintenance
Established, improved and maintained office procedures and protocols for: AR, AP, Shipping, Receiving, Order Entry, Inventory Management and Month End reports
Wrote professional business correspondence
Planned for major business changes including system conversions and office moves
Converted company from Quickbooks to new accounting / inventory system (ERP / SAP)
Trained new employees as needed in Qucikbooks, SAP and support programs
Created physical and digital filing systems, keeping records well-organized and easily retrievable by team members
Initiated and help write new crystal reports for better inventory control and sales monitoring
Assembled financial, sales, inventory and other reports as requested by upper management
Kept confidential matters confidential
Reported directly to the Owner and CEO
ADDITIONAL WORK HISTORY
February 2012 to November 2012 - Collections Specialist
Mansfield Oil Company, Gainesville GA
Contacted customers for payment due and past due
Performed credit checks and set credit limits
July 2010 to December 2011 - Patient Financial Service Representative
Healthcare Fiscal Management Inc. (St. Mary’s Hospital), Athens GA
Interview patients for eligibility insurance or financial aid in patients rooms or at the ER
Conducted patient check out at the ER
Collected payments and co-payments
Worked at the business office of for collection of past due accounts
Approved and established payment plans or negotiated for payment in full discounts
April 2010 to July 2010 - Patient Access Clerk / Registration Ty Cobb Healthcare System, Royston GA
Registered patients for health care appointments at the office and in the ER
Collected payments and Co-Payments
Confirmed insurance, filed completed registrations per company policy
Feb 2010 to March 2010 - Receptionist (temp 1 month assignment)
Keller Williams Real Estate Agency, Athens GA
Answered phones, took messages, greeting customers, faxed, filed as needed
March 1998 to Oct 2009 - Office & Logistics Manager
Buhler Quality Yarns Corp, Jefferson GA
Responsible for Front Office, Processing Customer SO’s & Vendor POs, Domestic & Export shipments, Inventory Mgt, AR/AP, Month End Reports
Converted operating system from PeachTree accounting to Macola
Established AR, Collections & AP policies
Worked with CPA to set up and maintain GL
Processed shipments, maintained inventory and processed accounting reports for Buhler Quality Yarns, USA and Buhler Yarns, Switzerland
Aug 2006 to Feb 2008 - Sales & Customer Service
Zales Outlet, Commerce GA
June 1991 to March 1998 - Miscellaneous jobs:
Front Desk Clerk, Days Inn Commerce GA
Waitress / Bartender, RJ T-Bones, Commerce GA
Head Caterer, Special Attractions Catering, Jefferson GA
Feb 1987 to Oct 2004 - Owner / Bookkeeper
Darby Transport, Trucking Company, York Springs PA & Commerce GA
June 1981 to Jan 1987 - United States Air Force
COMPUTER PROGRAMS & SOFTWARE SYSTEMS
Microsoft Office
Excel / Word / PDF / Adobe
Email / Outlook / Gmail
QuickBooks
SAP
PeachTree Accounting
Macola
MAPICs
Crystal Reports
OCR
TMS
FedEx, UPS, DHL
ADP
SHOPIFY
Ship Station
PayPal
Online Banking
EDI
ERP Systems
IPO
DFM
FDA
Skype / Teams
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