ad4sii@r.postjobfree.com

**** **** **** **

North Richland Hills, Tx

210-***-****

Jan 14, 2024

Hiring Manager

Power Home Remodeling

Arlington Texas

To whom it may concern, I am writing to apply for the entry level sales Rep. position at Power Home Remodeling, which I saw on Indeed.

This job appeals to me for many reasons.

Our family are retired Air Force. We were stationed at Ramstein AB in Germany from 2015-2020. We've traveled to 29 countries and I was a Girl Scouts Overseas Troop leader for 3 years. I also volunteered as a teachers aide for 4 of those years.

I have exceptional customer service skills, with 11 years experience in the Insurance and Investment fields, as well as customer service representative/ agent support the entire 11 years of employment.

I was a member of Toastmasters for 3 years, which has helped with my speaking skills. I love meeting new people and learning new things. I'm a go getter, please don't let my age fool you!

Sincerely,

Tina L. Tocci

Tina L. Tocci

8009 Lazy Lane Rd

North Richland Hills TX

• e-mail: ad4sii@r.postjobfree.com

210-***-****

First Command Financial Planning

Experience

2003 – 2005 Marketing specialist for two field agents – scheduled prospective and existing client appointments with agents. Managed agents’ appointment calendars. Reviewed and updated client portfolio information. Maintained client database. Entered detailed notes for each client contact.

2000-2003 Investment Liaison Specialist – Provided telephone customer service liaison between Boston Financial Data Services, clients, and over 10,000 field agents and their administrative staff. Provided investment and tax information, payment data, government allotment changes, personal data changes for up to 100-plus callers per day. Retrieved historical client data for tax purposes. Documented all telephone contact notes in corporate automated information system. Supervised an administrative assistant providing daily direction and feedback. Successfully passed government regulatory agency-required background check for individuals handling individual confidential financial data.

1993-2000 Insurance liaison specialist – Provided telephone customer service liaison between agents and four separate life insurance companies comprised of 10 distinct subsidiaries. Provided payment information, government allotment changes, personal data changes for up to 200-plus callers per day. Calculated client dividend data on a daily basis. Documented all phone contact notes in corporate automated information system.

1992-1993 Client services’ agent contact specialist – Provided telephone customer service for over 10,000 field agents and their administrative staff to assist client customer care. Documented all phone contact notes in corporate automated information system.

Education / Training

- Successfully completed marketing specialist training, 2004

- General Equivalency Diploma, Crowley High School Crowley, Texas, 1992

- W.E. Boswell High School Saginaw, Texas, 1978-1980

Skills Profile

- Exceptional organization and customer service skills

- Experience handling confidential information

- Excellent interpersonal and time management skills

- Meticulous attention to detail

- Excels in team environment

- Proficient 10-key by touch

- Capable of using Microsoft Office Suite programs

- Comfortable using typical office machines such as copier, scanner, fax, printer

References available upon request.

John Cann

Larry Blades

Wanda Davies

Connie Romano

Contact this candidate