Karla M. Corral

**** ****** ***

Port Hueneme, CA 93041

Phone: 805-***-****

Email: ad4si7@r.postjobfree.com

Objectives

Professional, customer service driven, extremely detail oriented, organized, and self-starting individual seeking long term employment. Bilingual (Spanish), I'm able to provide extensive experience and knowledge within a professional, confidential, school/educational, and general office environment.

Education

Santa Barbara City College 2 years of general education Graduate of Santa Barbara High School Management Training Human Resources training; specializing in interviewing, evaluations and payroll Extensive customer service and product/sales courses (how to identify clients & needs) Proofreading Course Completed Community Interpreter Program & IEP Training Course with SB Unified DMV training (SB Sheriff) Clets training (SB Sheriff) EMD (Emergency Medical Dispatch Training) CPR certified Notary Public (commission

#1754548)

Experience

2019- Present CTSI Court Processing Assistant for Ventura Superior Court Responsible for assisting the public with a variety of functions such as paying traffic/criminal fines, granting extensions, assisting with setting court dates, processing transcripts and subpoenas, and any additional duties as assigned.

2019-2019 Channel Islands High School Receptionist/Secretary Responsible for overseeing a wide variety of administrative functions and answering incoming calls on a multi-line system. Assisting parents, visitors, students, and staff with any questions or concerns. Providing excellent customer service to both internal and external clients.Assisting with attendance and security check in. Preparing agendas for ELAC and SSC meetings as well as minutes.Sending out correspondence in relation to these meetings. Completing any additional duties as needed and assigned.

2018-2019 Yardi Systems, Inc. Administrative Assistant Responsible for overseeing a wide variety of administrative functions and answering global calls on a multi-line system. Assisting clients with any questions or concerns. Providing excellent customer service to both internal and external clients. Keeping inventory of all office supplies. Posting and updating Yardi employment opportunities, assisting with expense reports. HR reports, keeping company calendars and any other duties as assigned. Also responsible for planning and overseeing Yardi social functions.

2013-2018 Santa Barbara High School, Secretary in Assistant Principal's Office Responsible for overseeing a wide variety of administrative functions for three Administrators. Some functions include but are not limited to insuring organization of day to day meetings, calendars and preparation of documents needed. Currently process about 98% of suspensions and 100% of expulsions for SBHS (average of 2300 students at SBHS), preparation of expulsion packets for Special Education students as well as mainstream students. Schedule and follow up for SUPER /Teen Court programs, follow up with the Brief Intervention process to insure all parties have fulfilled the requirements needed. Translation of documents, interpreting daily for a variety of meetings. Multitasking and managing a wide variety of projects such as Master Schedule/Calendar, while planning school events such as Veterans Day Ceremony, EL Awards, Emergency Drills, ELAC Meetings, Senior Honors Night, and Graduation. Process, enter and research additional information needed for 504 plans to insure we are with in compliance, assist with scheduling IEP's. Sending out school wide messages via parentsquare for various departments. Responsible for processing Civic permits, scheduling and following up of 97% of school work orders requested. Schedule/follow up steps for attendance meetings grades 9, 10, and 11 as required per the SARB Process. Assist teachers, students and parents on a daily basis in various areas. Cover for school nurse office as needed (assist ill student with their needs). I also learned the position of the Principal's Secretary and assisted with coverage as needed (which includes but not limited to school emergency protocols and finding substitute coverage as needed). Any additional duties as assigned. 2012-2012 Spine and Orthopedic Center Compliance Officer Respond to internal partners and team members with patient file information. Analyze and address concerns using established procedures, while meeting compliance objectives. Ensure all providers and/or attorneys are provided with required patient information. Daily, generate patient's report/charts, and process with 100% accuracy within company timelines.

2008-2012 AGIA, Bilingual Case Manager

Respond to customer and carrier partners regarding service products, and account information. Analyze concerns using established procedures and compliance. Work daily generated audit report; assist in underwriting process with 100% accuracy within company timelines. Support the sales team as needed. 2007-2008 Westmont College Financial Aid Assistant Provide customer service to students, families and internal departments, data entry, review of tax documents & all financial records when needed.

2004-2007 Santa Barbara Sheriff’s Office, Records Specialist- Traffic Specialist/ Extra help when needed 911 Dispatch Center Received & verified incoming warrants. Entered warrants in the local

& statewide system. Logged, sorted and distributed officer's reports. Prepared memos and teletype notices. Established and maintained records on in-custody individuals. Assist the public with questions, payments and report requests.Route incoming calls and provide general information to the public. Route incoming calls and provide general information to the public. Traffic/Patrol - In addition to the job duties described above, included assisting public with towed vehicles.Drafting letters advising of thirty day holds and/or forfeitures. Collect fees for repossessed vehicles. Preparation of billing statements & vehicle destruction slips.

5/98-7/01 Santa Barbara Bank & Trust, Customer Service Manager Responsible for overseeing entire operations area. Supervised 10-14 employees, performed employee evaluations.

Responsible for hiring & terminating branch staff. Prepared branch for audits which included all cash flow, budgets, international cash exchanges, etc. Prepared daily branch reports such as overdraft, Cash flow/ordering, ATM, etc... Preparing payroll/overtime reports for branch. Completed Payroll for employees in the branch. Maintained branch goals while staying within budget allowed, i.e. ordered products needed for daily function & staffing needs. Managed account profiles for major bank customers. Drafted letters for customers as well as branch manager. Prepared and lead meetings to set goals for staff members.

1/94-5/98 Cox Communications, Customer Service Representative Providing legendary customer service while selling communications products such as cable television & long-distance telephone service. Assisting customers with billing questions, new service & disconnecting /moving service. Troubleshooting over the telephone when a technical challenge arose.

Skills Computer Skills Hardware: Mac, IBM, HP, PC Applications: Microsoft Office Applications, Excel, Google Docs, Care360,0racle Insurance, Lytec, Synergy Windows, 10 key by touch, Quick books, Aeries, illuminate, Aesop, Synergy, Parentlink/Blackboard/parentsquare, typing speed 55 wpm, school PA System, all general office equipment.

Language Skills Bilingual: Fluent in Spanish. Completed Community Interpreter Program & IEP Training Course with Santa Barbara Unified School District Office.