Customer Service Field Technician
Resume:
TIFFANY GOEBEL
Bellville, TX *****
*********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Pack flow
Amazon Warehouse - Colorado Springs, CO
October 2023 to Present
Inbound/Outbound processing and sorting of customer packages. Worked in teams to meet end of shift deadlines. Worked in a very fast paced environment. Duties included but not limited to scanning, sorting, pallet wrapping, and staging of pallets.
Field Technician
Aztec Communications - Houston, TX
November 2022 to November 2023
Configured hardware, devices, and software to set up workstations for employees. Installed and configured operating systems and applications. Diagnosed and troubleshot hardware, software, and network issues. Tested new software and hardware prior to deployment. Researched and identified solutions to technical problems. Responded to customer inquiries and provided technical assistance over phone and in person. Established, repaired, and optimized networks by installing wiring, cabling, and devices. Maintained office PCs, networks, and mobile devices. Monitored systems in operation and quickly troubleshot errors. explained technical information in clear terms to non-technical individuals to promote better understanding. Used diagnostic tools to identify hardware failures and replace non-functional components. Plant Operator
T H Meat Company
August 2019 to April 2022
Oversaw end-to-end business processes to maintain proficiency and profitability. Consulted with customers to assess needs and propose optimal solutions. Trained and motivated employees to perform daily business functions. Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Put together realistic budgets based upon costs and fees for successfully operating business. Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations. Employed prompt decision-making and in-depth research to resolve issues. Monitored staff performance, providing final-say assessment over inquiries. Led screening, hiring and staff scheduling to maintain compliance with group goals. Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
Spearheaded business-related aims to meet tactical planning initiatives. Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Prepared bank deposits and handled business sales, returns and transaction reports. Fostered CRM initiatives by promoting environment of interpersonal communication and customer service.
Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success. Followed plant safety procedures, rules, and regulations. Recorded inside and outside process readings on daily log sheets. Implemented process changes.
Assistant Manager
Taco Bell
February 2017 to August 2019
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Walked through store areas to identify and proactively resolve issues negatively impacting operations. Maintained positive customer relationships by responding quickly to customer service inquiries. Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement. Processed payments for credit and debit cards and returned proper change for cash transactions. Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Trained new employees on proper protocols and customer service standards. Monitored daily cash discrepancies, inventory shrinkage and drive-off. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assisted in recruiting, hiring, and training of team members. Shift Lead
Jack in The Box
September 2017 to July 2018
Completed store opening and closing procedures and balanced tills. Trained new employees and delegated daily tasks and responsibilities. Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Trained and mentored new employees to maximize team performance. Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Bachelor's degree in Computer Science
Kaplan University
2016 to 2020
Skills
• Typing Speed 75 Words per Minute
Peachtree, QuickBooks
Apple or Macintosh Computers
Oracle, Access
Outlook, Thunderbird
Photoshop
internet Explorer, Firefox, Safari
Cisco
Scanners, Printers
Personal Computers
PowerPoint, Flash
Calc, Excel
Virus, File Compression
Word, WordPerfect
• Accounts Receivable
• Office Management
• Profit & Loss
• SAP
• Materials Handling
• Human Resources
• Team Management
• 5S
• Logistics
• Administrative Experience
• Customer service
• Leadership
• Nutrition
• Health coaching
• Personal training
• Computer skills
Certifications and Licenses
TABC Certified
Food Handler Certification
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