Ayo Ellis

Data Entry Specialist

Toledo, Ohio • ad4shn@r.postjobfree.com • +1-419-***-**** • 43601

PROFESSIONAL SUMMARY

I am a dedicated and customer-focused data entry specialist with a successful track record in remote services. Seeking a challenging role to utilize adept problem-solving skills and foster positive client relationships. Experienced in delivering exceptional support in dynamic environments, proficient in managing queries and escalations for timely customer service. Skilled in Microsoft Office suite including Word, Excel, PowerPoint, and Outlook. Possesses strong communication and negotiation skills. Committed to upholding best practices, high professionalism, and ethical standards for team success and skill enhancement.

SKILLS

Customer Service Organizational Skills Detail-Oriented Multitasking Email/Phone Etiquette, Problem-Solving Fast Typing Analytical Skills Computer Skills Emotional Intelligence Cash Handling Experience Data Entry Software (CRM) Written and Verbal Communication Live Chat Google Suite apps Decision-Making MS Office Suite; Excel, PowerPoint, Outlook Word, Teams Jira, Slack, Zoom, Google Meet Time Management Patience. EXPERIENCE

Data Entry Specialist Nov 2022– Present

Quicken Loans

● With limited supervision, I assume control of tasks and assignments, highlighting my capacity to work autonomously and displaying a strong sense of responsibility in my role.

● Confidently navigates ambiguous situations, consistently exceeding monthly Key Performance Indicators (KPIs) and meeting deadlines.

● I work closely with other teams/members to make communication smoother and resolve problems effectively, focusing on improving communication between customers and our internal support.

● Keep updates current to communicate the status of both new and ongoing issues and supply clients with timely and accurate information concerning loan-related inquiries.

● I demonstrate excellent customer service and interpersonal skills, responding to customer needs with competent service and prompt problem-solving.

● I ensure our customers feel heard and cared for by promptly addressing their needs and resolving any issues, leading to high customer satisfaction levels. Additionally, I kept everyone in the loop about the status of new and ongoing issues, ensuring clients received timely and accurate information regarding loan-related inquiries.

● I use data entry software like CRM systems to keep track of customer interactions and monitor their inquiries, ensuring a personalized and efficient customer experience. Data Entry Clerk July 2021- Nov 2022

Morgan Stanley

● Built meaningful connections with clients/customers by understanding their investment needs and documenting conversations.

● Shared knowledge about different investment options, assisting clients in making informed decisions aligned with their financial goals.

● Compiled reports detailing client interactions, feedback, and common issues for ongoing improvement.

● I navigated through a significant volume of calls and emails, addressing inquiries and resolving issues.

Data Entry Specialist Oct 2017 - Jul 2021

United Way

● I made certain that customer records in the company database were not only up to date, but I maintained accuracy, ensuring that we had the most current information available.

● I skillfully handled a considerable number of calls and emails daily, promptly solving problems. This involved not only responding to inbound queries but also proactively making outbound calls to ensure customer needs were met.

● Assisted clients/customers to ensure timely resolutions.

● Collaborated with my team to improve the overall customer service processes, striving to create a better experience for our clients.

Customer Service Representative Oct 2015 - Sept 2017 Best Buy

● I skillfully handled a considerable number of calls and emails daily, promptly solving problems. This involved not only responding to inbound queries but also proactively making outbound calls to ensure customer needs were met.

● I made certain that customers’ records in the company database were not only up to date, but I maintained accuracy, ensuring that we had the most current information available.

● Assisted clients/customers to ensure timely resolutions.

● Collaborated with my team to improve the overall customer service processes, striving to create a better experience for our clients.

EDUCATION

B.S. Business Administration; Specialization: Applied Economics August 2015 Bowling Green State University, Bowling Green, OH. Study Abroad: Hong Kong Baptist University Kowloon Tong, HK

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