Harpreet Kaur Sidhu

Brampton, ON +1-437-***-**** ad4sh5@r.postjobfree.com

Results-driven Food and Beverage Management professional with a proven track record in restaurant operations, leveraging innovative strategies to optimize guest experiences, streamline operations, and drive revenue growth. Adept at implementing cutting-edge technologies, such as POS systems and inventory management software, to enhance efficiency and profitability. Skilled in team leadership, staff training, and fostering a positive work culture. Committed to maintaining compliance with health and safety regulations and delivering outstanding culinary experiences. Seeking a challenging role in Food and Beverage Management where I can contribute my expertise and capitalize on emerging industry trends. PROFESSIONAL EXPERIENCE

The Local Cafe and Restaurant Scarborough, ON

Manager Jan 2021 – Present

Received multiple customer commendations and achieved a 95% customer satisfaction rating for delivering exceptional service.

Demonstrated meticulous attention to detail with less than 2% order processing error rate.

Collaborated effectively with a team of 10 staff members, optimizing workflow and reducing customer wait time by 20%.

Thrived in a fast-paced environment, managing 30 tables per shift while maintaining high customer satisfaction levels.

Contributed to the implementation of a new ordering system, resulting in a 30% reduction in order processing time and improved efficiency.

Maintained a clean and hygienic dining area, consistently meeting health and safety standards and earning perfect inspection scores.

Walmart 9455 Mississauga Rd, Brampton, ON

General Merchandise Associate May 2020 – Present

Provided exceptional customer service to shoppers at Walmart, resulting in a 98% satisfaction rate based on customer feedback surveys.

Consistently met or exceeded sales targets by utilizing product knowledge and recommending complementary items, leading to a 15% increase in sales over a six-month period.

Successfully trained and mentored new associates, resulting in a 20% decrease in training time and improved productivity.

Maintained a clean and organized store environment, ensuring compliance with safety standards and reducing incidents of accidents by 25%.

Demonstrated flexibility and adaptability by working varied shifts and taking on additional responsibilities as needed, resulting in positive feedback from management and colleagues. EDUCATION

Centennial College: School of Hospitality, Tourism and Culinary Arts Toronto, ON Post-secondary in Food and Beverage Management - Restaurant Operations Graduation Date: April 2021 SKILLS

Customer Service

Food Safety and Sanitation

POS System Operation

Menu Development and Planning

Leadership and Team

Collaboration

Communication and Presentation

Conflict Resolution

Health and Safety Compliance Staff Training and Development Inventory Management ACCOMPLISHMENTS

Successfully completed the Tipsy Courses certification, demonstrating advanced knowledge of responsible alcohol service and compliance with local regulations.

Obtained certification in Smart Serve, showcasing expertise in responsible alcohol service, customer safety, and adherence to liquor laws and regulations.

Achieved certification as TrainCan Food Handler, demonstrating a comprehensive understanding of food safety practices, proper handling, storage, and preparation techniques.

Completed First Aid & CPR certification, equipped with life-saving skills and the ability to handle medical emergencies in the workplace.

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