Joe Fragoso Jr.

**** *. ******* **. #*** Midland, Texas 79707 · 323-***-**** · ad4sgp@r.postjobfree.com

Qualifications Summary:

Highly Personable Administrative Support Professional working in fast paced environments demanding strong organizational, technical and interpersonal skills with over fourteen years of experience in running front desk office, and CISCO Systems switchboard operator within the life insurance industry. Acquired excellent Reporting Skills, Administrative Writing Skills, Microsoft Office Skills, Managing Processes, Organization, Analyzing Information, Professionalism, Problem Solving, Supply Management, Inventory Control and of course, Verbal Communication. Trustworthy, ethical and discreet, committed to superior customer service. Is confident and poised in interaction with individuals of all levels, detailed and resourceful in completing all job duties, able to multi-task effectively. Talent for identifying customer needs by answering and directing heavy volume of incoming calls, demonstrating the ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.

Professional Experience:

WALMART SUPER CENTER

August 2016 – November 2020

Cashier-Self Checkout- Grocery Pick Up- Door Greeter

Oversaw various departments such as customer service and check cashing departments.

Operated as translator or interpreter for Spanish-speaking personnel during orientations.

Supervised retail employees and responded to customer inquiries.

Operated point-of-sale system to complete transactions.

ALBERTONS SUPERMARKETS

April 2015 – June 2016

Customer Service Supervisor

Diffuse difficult situations between customer service and customers while maintaining customer loyalty.

Oversee daily operations, supervise employees and inventory.

Responsible for reconciling money at the end of the day, handling more difficult transactions, and filling in for customer service representatives and cashiers as need demands it.

Check Cashing, Money Transfers, Bill Pay and Reload Prepay Cards.

Perform refunds and exchanges.

WHATABURGER

September 2014 – February 2015

Restaurant Manager

Served as both a restaurant leader and team member. Create a great

work environment with numerous responsibilities.

Oversee daily operations, supervise employees and inventory.

Restaurant Administration

Recruit, train, develop and motivate employees.

Set standards and model behavior for optimum customer service.

Expertise in resolving escalated customer service issues.

SUDDENLINK COMMUNICATIONS

August 2013 – August 2014

Direct Sales Representative

Developed new business, grow existing business, and drive revenue.

SOUTHWEST CONVENIENCE STORES – (7-Eleven)

October 2012 – July 2013

Store Manager

Maximize sales and profits by using business practices to implement the 7-Eleven strategy...all the while setting a standard for customer satisfaction by making store a model of company's Five Fundamentals: Quality, Assortment, Service, Value and Cleanliness.

Oversee store operations, supervise employees and inventory.

Develop successful sales plans to grow store’s profitability.

Implement new products and create strategies to introduce and promote them to customers.

Set standards and model behavior for optimum customer service.

Recruit, train, develop and motivate employees.

Promote 7-Eleven to all customers and the community.

APPLEONE EMPLOYMENT – Contract Assignment

April 2006 - August 2006 (TSY INC.,)

Trilingual French / Spanish Customer Service

Answered approximately 150 incoming calls per day regarding manufacturer goods and services.

(i.e., Costco / Sam’s Club / Walmart /Home Depot); within the U.S.A. and Canada.

SECOND OPINION INSURANCE (MARSH PCLIS)

May 1996 – December 2009

Front Desk Receptionist / Administrative Assistant

Answered and directed all incoming calls for a leading national insurance and financial services GA Brokerage Firm.

Resolved customer concerns in collaboration with respective agencies and other departments.

Dramatically enhanced customer-satisfaction ratings by expediting all new business, contributed to the issuing of new policies, and ensuring a high degree of accuracy. Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management for consistently providing excellent service and tactfully resolving sensitive telephone issues.

Selected to coach and mentor all new employees on phone system, customer-service processes and company policies.

Created physical files for all new business and compiled client’s information for data input.

Greeted all walk-in clients as well as received and logged all incoming packages via Fed-Ex, UPS, Airborne or special messenger. Ordered office supplies and helped to monitor the mailroom.

Education:

Bell High School Bell, CA. Graduated 1987 Major in Business

Computer Skills:

MS Office Suite – Intermediate

Language Skills:

English, Spanish & French – Proficient

Certificates: TABC - Certified

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