Roberta Allen

*** ******* **** ****** 214-***-**** Terrell, Texas 75160 ad4sgd@r.postjobfree.com

PROFESSIONAL PROFILE:

Management

Managed and maintained the daily operations of a retail/ drug store

Monitored the weekly and monthly reports closely

Monitored and controlled all store expenses

Closed out register; reconciled accounts

Completed bank paperwork at end of day

Ordered and displayed store merchandise

Microsoft office, NexGen Pos System, As 400 system

Scheduling of all associates

Hired/Trained all associates/supervisors

Customer Service

Strong background in customer relations

Handled customer refunds, exchanges and voids

Made contact with potential customers attempting to establish new accounts

Maintained excellent customer relations

Data entry from customers (call center)

Human Resources - Amazon

oHelped answer employee questions

oAssisted\corrected payroll/timecard issues

oComposed reports as needed to manager

Warehouse - Amazon

Prepare/pack customer orders for shipment,

Cross trained in areas other than pack

oVendor returns

oInbound ICQA (simple bin)

oInbound SIOC testing

oGift Wrap

oProblem solving

Specialty team

oAppeals panel (associate appeals termination/final write ups to panel)

oFixer upper team (identify needed repairs and place repair orders or repair directly)

oAmazon Cares Committee

Merchandiser

Trained new merchandisers

Lead merchandiser for special projects

Extensive travel to projects as requested

EDUCATION:

Richland College Richardson, TX. 1996

Related courses

Business organization & management with basic and some accounting classes

EMPLOYMENT HISTORY:

Amazon 5/16 - current

Packer

Texas Excavation Safety Systems 09/18 - 03/19

Damage prevention agent

Driveline Retail 11/13 - 11/17

Lead/Training Area Merchandiser/Manager

Burkes Outlet 05/09 - 9/13

Store Manager

Wal-Mart

Department Manager 04/02 - O9/08

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