Customer Service Representative
Resume:
Annette Orr
Charlotte, NC *****
***********@*****.***
Willing to relocate to: Charlotte, NC
Authorized to work in the US for any employer
Work Experience
Benefit Verification Specialist
TalentBridge - Charlotte, NC
November 2023 to Present
I verify insurance benefits for patients to ensure coverage for a specialty medication. I really enjoy helping someone get a medication that is helping to improve the quality of their life. Customer Service Representative
VXI Global Solutions - Charlotte, NC
June 2023 to November 2023
I received calls from customers with questions about their accounts. I assisted with transferring money, provided balances, answered questions about transactions, and I helped customers file disputes. I also did research on the nature of disputes that were filed and helped get the disputes closed out. Customer Service Representative
Meduit - Charlotte, NC
October 2019 to June 2023
• Answering calls from patients
• Taking payments for accounts
• Updating accounts when needed
Customer Care Specialist
Concentrix - Charlotte, NC
April 2019 to August 2019
• Taking inbound calls to provide GPS directions
• Transferring calls when appropriate
• Updating accounts when appropriate
Customer Service Representative
Conduent - Charlotte, NC
October 2018 to March 2019
• Taking phone calls from members
• Doing refills for medication
• Checking benefits for members
Data Intake Specialist
Lash Group - Rock Hill, SC
June 2018 to August 2018
• Viewing documents that have been scanned in from doctor's offices
• Indexing documents into proper patients file
• Creating files for patients that do not yet have a file to get needed assistance with medication Benefit Verification Specialist
Lash Group - Charlotte, NC
October 2017 to February 2018
Temporary assignment)
• Completed benefit verifications for patients
• Updated copay documentation when needed
• Communicated with Insurance companies to receive updated insurance information
• Documented in system eligibility status changes
Customer Service Representative
Conduent - Charlotte, NC
August 2017 to September 2017
• Taking inbound calls from customers about cell phone accounts
• Changing customers cell phone plans to help save them money
• Canceling phone lines when customers request to cancel Customer Service Representative- AARP- Optum RX Mail order Customer Service Representative
AARP - Charlotte, NC
February 2017 to July 2017
• Taking calls from members wanting to join AARP
• Updating customer accounts, renewing memberships
• Taking calls from members needing prescription refills
• Sending communications to doctors for prescription renewals
• Updating customer accounts when needed
Telemarketing Associate
Bargain Hunters - Charlotte, NC
March 2015 to June 2015
• Working for Non-Profit organization
• Seeking potential donations
• Maintains accurate records of donor information
Prior Authorization Specialist
Aerotek - Charlotte, NC
December 2014 to February 2015
Temporary assignment)
• Faxed information to provider's office
• Called insurance companies to verify prior authorization status
• Communicated with provider's office to verify services needed
• Updated accounts in Access One Live database
Prior Authorization Specialist
Aerotek - Charlotte, NC
November 2013 to February 2014
• Working for Non-Profit organization
• Seeking potential donations
• Maintains accurate records of donor information
Prior Authorization Specialist, Aerotek, Charlotte NC November 2013-February 2014
• Faxed information to provider's office
• Called insurance companies to verify prior authorization status
• Communicated with provider's office to verify services needed
• Updated accounts in Access One Live database
Education
Associates Degree in Paralegal Technology
Cpcc - Charlotte, NC
August 2007 to February 2009
Associate in Arts (AA) in Medical Technology and systems Ultimate Medical Academy-Tampa - Tampa, FL
High school diploma or GED
Skills
• Billing and Coding Compliant (1 year)
• Ability to retrieve vital statistics from patients (2 years)
• Familiarity with the Health Insurance Portability and Accountability Act (HIPAA) (2 years)
• Extremely detailed oriented and excellent organizational and communication skills (5 years)
• Maintained customer database files for customers (5 years)
• HIV training (2 years)
• Epic training (1 year)
• Insurance Verification (2 years)
• EMR Systems (2 years)
• Customer service
• Data entry
• ICD-10
• Time management
• Organizational skills
• Customer support
• Communication skills
• Typing
• Epic
• Documentation review
• Microsoft Excel
• Microsoft Word
• Document management
• Filing
• Microsoft Office
• Computer literacy
• Windows
• Computer skills
• Medical office experience
• Document management
• Phone etiquette
• Telemarketing
• Windows
• Sales
• Relationship management
• Medical terminology
• Inside sales
• Microsoft Excel
• Fraud prevention and detection
• Cash register
• Research
• Financial services
• Clerical experience
• Retail sales
• Proofreading
• EHR systems
• Data entry
• EMR systems
Certifications and Licenses
Medical Coding Certification
Assessments
Call center customer service — Proficient
June 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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