Annette Orr

Charlotte, NC *****

ad4sfq@r.postjobfree.com

+1-704-***-****

Willing to relocate to: Charlotte, NC

Authorized to work in the US for any employer

Work Experience

Benefit Verification Specialist

TalentBridge - Charlotte, NC

November 2023 to Present

I verify insurance benefits for patients to ensure coverage for a specialty medication. I really enjoy helping someone get a medication that is helping to improve the quality of their life. Customer Service Representative

VXI Global Solutions - Charlotte, NC

June 2023 to November 2023

I received calls from customers with questions about their accounts. I assisted with transferring money, provided balances, answered questions about transactions, and I helped customers file disputes. I also did research on the nature of disputes that were filed and helped get the disputes closed out. Customer Service Representative

Meduit - Charlotte, NC

October 2019 to June 2023

• Answering calls from patients

• Taking payments for accounts

• Updating accounts when needed

Customer Care Specialist

Concentrix - Charlotte, NC

April 2019 to August 2019

• Taking inbound calls to provide GPS directions

• Transferring calls when appropriate

• Updating accounts when appropriate

Customer Service Representative

Conduent - Charlotte, NC

October 2018 to March 2019

• Taking phone calls from members

• Doing refills for medication

• Checking benefits for members

Data Intake Specialist

Lash Group - Rock Hill, SC

June 2018 to August 2018

• Viewing documents that have been scanned in from doctor's offices

• Indexing documents into proper patients file

• Creating files for patients that do not yet have a file to get needed assistance with medication Benefit Verification Specialist

Lash Group - Charlotte, NC

October 2017 to February 2018

Temporary assignment)

• Completed benefit verifications for patients

• Updated copay documentation when needed

• Communicated with Insurance companies to receive updated insurance information

• Documented in system eligibility status changes

Customer Service Representative

Conduent - Charlotte, NC

August 2017 to September 2017

• Taking inbound calls from customers about cell phone accounts

• Changing customers cell phone plans to help save them money

• Canceling phone lines when customers request to cancel Customer Service Representative- AARP- Optum RX Mail order Customer Service Representative

AARP - Charlotte, NC

February 2017 to July 2017

• Taking calls from members wanting to join AARP

• Updating customer accounts, renewing memberships

• Taking calls from members needing prescription refills

• Sending communications to doctors for prescription renewals

• Updating customer accounts when needed

Telemarketing Associate

Bargain Hunters - Charlotte, NC

March 2015 to June 2015

• Working for Non-Profit organization

• Seeking potential donations

• Maintains accurate records of donor information

Prior Authorization Specialist

Aerotek - Charlotte, NC

December 2014 to February 2015

Temporary assignment)

• Faxed information to provider's office

• Called insurance companies to verify prior authorization status

• Communicated with provider's office to verify services needed

• Updated accounts in Access One Live database

Prior Authorization Specialist

Aerotek - Charlotte, NC

November 2013 to February 2014

• Working for Non-Profit organization

• Seeking potential donations

• Maintains accurate records of donor information

Prior Authorization Specialist, Aerotek, Charlotte NC November 2013-February 2014

• Faxed information to provider's office

• Called insurance companies to verify prior authorization status

• Communicated with provider's office to verify services needed

• Updated accounts in Access One Live database

Education

Associates Degree in Paralegal Technology

Cpcc - Charlotte, NC

August 2007 to February 2009

Associate in Arts (AA) in Medical Technology and systems Ultimate Medical Academy-Tampa - Tampa, FL

High school diploma or GED

Skills

• Billing and Coding Compliant (1 year)

• Ability to retrieve vital statistics from patients (2 years)

• Familiarity with the Health Insurance Portability and Accountability Act (HIPAA) (2 years)

• Extremely detailed oriented and excellent organizational and communication skills (5 years)

• Maintained customer database files for customers (5 years)

• HIV training (2 years)

• Epic training (1 year)

• Insurance Verification (2 years)

• EMR Systems (2 years)

• Customer service

• Data entry

• ICD-10

• Time management

• Organizational skills

• Customer support

• Communication skills

• Typing

• Epic

• Documentation review

• Microsoft Excel

• Microsoft Word

• Document management

• Filing

• Microsoft Office

• Computer literacy

• Windows

• Computer skills

• Medical office experience

• Document management

• Phone etiquette

• Telemarketing

• Windows

• Sales

• Relationship management

• Medical terminology

• Inside sales

• Microsoft Excel

• Fraud prevention and detection

• Cash register

• Research

• Financial services

• Clerical experience

• Retail sales

• Proofreading

• EHR systems

• Data entry

• EMR systems

Certifications and Licenses

Medical Coding Certification

Assessments

Call center customer service — Proficient

June 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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