SUBHASELVI GOTHANDARAMAN

SALESFORCE ADMINISTRATOR/DEVELOPER AUSTIN,TX

Detailof S

ad4sfo@r.postjobfree.com

Main Skills

SQL/SOQL/SOSL

Visualforce/Apex Language/Aura

Siebel CRM Configuration EIM EAI

Workbench/Ant Tool/Toad/Autorabit/Changeset

HTML & CSS

C++/Java

Microsoft Office Suite

SUMMARY

●Overall 8+ years of experience in the field of Information Technology with 5 years of experience in Salesforce.com CRM Platform with Lightning and 5 years of experience as Siebel CRM

●Certified Salesforce Administrator, Salesforce Platform Developer I.

●Executed Customization, Security Access, Workflow Approvals, Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service, and Support Administration.

●Developed lightning components with the Aura framework. Redesign of customization's and implement Visualforce into Lightning Pages/Lightning Components.

●Strong knowledge of Salesforce.com implementation cycle in Sales,Service and Marketing Application.

●Involved in various stages of Software Development Life Cycle (SDLC) and SDLC including analysis, requirement engineering, architecture design, and development, enhancements, testing, CRM Testing, deployment, and maintenance of standalone, multi-tier, web-based, and portals-based object-oriented enterprise applications.

●Having solid experience in Administration, Configuration, Implementation, and Support of Salesforce CRM based on Apex Language and leveraging Service Cloud, Sales Cloud Force.com Platform.

●Developed interface in Salesforce Communities using custom Apex classes, pages, and Lightning Components.

●Experience working across various SFDC implementations covering App-exchange applications and assisting internal team for managing the customer relationship with the company.

●Having strong experience in designing custom objects, custom fields, role-based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats.

●Having strong experience in designing Visualforce Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, Bulk Triggers, API, and various other components as per the client and application requirements.

●Having solid experience in building Visualforce Custom Controllers/ Components, Custom Objects, Reports, Dashboards, Tabs.

●Worked on Salesforce Workbench to perform SOQL, SOSL, and other DML operations.

●Experience on Deployment tools t from Sandbox to Production using the ANT and Autorabit, Change set tool

●Coordinating & Leading Onsite/Offshore with the Remedy/ Jira Defects on the Phase wise Development in the way of building the Standalone Application.

●Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical, presentation, and interpersonal skills.

●Strong communication, organizational and interpersonal competencies along with detail-oriented and problem-solving skills in the technology arena.

●Expertise in Salesforce-to-Salesforce integration

●Experience in REST-based integration.

●Strong Knowledge and experience working in teams implementing Agile methodologies.

CERTIFICATIONS

Salesforce Certified Administrator (SCA), Salesforce

July 2019

Salesforce Certified Platform Developer I, Salesforce

Jan 2022

Siebel 8 Certified Core Consultant

Jan 2007

EDUCATION

Bachelors in Electronics & Communications Engineering, Bharathiyaar University, Coimbatore TN, IN

May 1998— May 2002

EMPLOYMENT HISTORY

Salesforce Administrator /Adminstrator at

Clayton homes (Contract with Capgemini),

Remote

Jun 2022 — May 2023

Project Description:

Upgrading existing project.

●Working on various Salesforce.com standard objects like Accounts, Opportunities, Events, Tasks, Contacts, Reports, and Dashboards.

●Working with customer portal, case management, knowledge base, customer communities and service account management like onboarding customers etc.

●Designed, developed, tested, and deployed Apex Classes, Controller Classes, and Apex Triggers, Aura Components for various functional needs in the application.

●Involved in multiple project business meetings to establish and facilitate the signing of requirements.

●Performed the QA role for testing the functionality of specific users.

●Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles.

●Working on flows, Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows and Chatter groups.

●Created test scenarios on the Sandbox environment and migrated code to deployment upon successful testing using Autorabit.

●Build Customized Aura components to suit business needs.

●Creating and modifying various Page Layout profiles permission sets, sharing rules based on the organizational hierarchy.

●Used Data Loader for insert, update, and bulk import or export of data, Performed mass imports and exports of data.

Salesforce Administrator/Business Analyst at

Ingersoll Rand

Jan 2022 — May 2022

Project Description:

Migration Project client moving from salesforce from legacy system

●Worked on various Salesforce.com standard objects like Accounts, Opportunities, Campaigns, Events, Tasks, Contacts, Cases, Reports, and Dashboards.

●Involved in Migration Activities of key objects from BRNO Organization to existing LIR Org

●Involved in Data Cleansing Activities for many objects and removing the dependencies of this object references from many objects.

●Conducted all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Story Grooming

●Deployment of the destructive package in QA environment using workbench

●Coordinating the Onsite/Offshore with the Jira Defects and report to client with weekly status.

●Responsible for setting up login restrictions, permissions, and resetting user passwords. and ensure the Production CRM support team follows best practices when architecting, programming, or documenting solutions. This includes creating standards and documentation and leveraging processes to ensure all development staff follow the same.

●Worked on Salesforce Workbench to perform SOQL, SOSL, and other DML operations.

●Created test scenarios on the Sandbox environment and migrated code to deployment upon successful testing.

●Used Data Loader for insert, update, and bulk import or export of data, Performed mass imports and exports of data.

●Configured Email to Case functionality in the Salesforce Sales Cloud Application

●Designed, developed, and deployed Visual Force pages, Apex Classes, Controller Classes, and Apex Triggers, package,Test Classes for various functional needs in the application.

●Designed web pages using Lightning web components.

HealthTrackRx, Denton, TX

Salesforce Developer Sep 2020 – Dec 2021

Responsibilities:

●Worked on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform.

●Worked on Apex Data Loader and Data Loader Integrations.

●Created and managed users, roles, public groups and implemented additional role hierarchies, sharing rules and record level permissions to manage sharing access among different users

●Specially worked on Case Management with Workflow & Approval Process, User Entitlements and Role hierarchy for Salesforce.com Applications.

●Performed inbound, outbound integration with external systems using REST,SOAP,Webservices,API,JSON Serialization and Deserialization.

●Implemented Marketing and Sales processes convering Campaign, Leads, Accounts, Contacts, Opportunities, Forecasting, Quotes, Pipeline management etc.

●Worked along with Quality and Developers to rectify the critical issues in Confidential.

●Created new custom objects, assigned fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps.

●Implemented Web-to-Lead and Web-to-Case automation.

●Implemented Field Level Security for sensitive data holder fields.

●Created Summary reports, Matrix reports, Charts and Dashboards to assist the business team.

●Design, develop, test, document, and deploy high quality business solutions on the Force.com platform.

Siebel Developer at

Soggessur (Contract with Oracle SSI)

Bangalore, KA, IN

Nov 2012 — August 2013

Project Description:

Upgrade the Project

●Modify the IFB files to accomplish the data load to Siebel 8.1

●Updating the IBM DB2 scripts to import the data for Required and UK columns for the entities Assets, Account, Activities, Contact.

●Created PL/SQL Packages for the Hierarchy Account

●Changing the Automation scripts as per the data model schema changes to Siebel 8.1

●Creation of Interface Mapping Columns for UK and Required columns as per the new schema changes.

●Increase the Logging capabilities of the existing system. So that the EIM Process are traced to each point.

●Configured the BIP Server and generated BIP Reports for the Account, Contact and lead.

Siebel Functional Analyst at

Dialog India(Contract with Oracle SSI)

Bangalore, KA, IN

May 2012 — Nov 2012

●Analyze existing client processes and subsequent business process based on the functional design and re-engineering based on campaign management best practices and application capabilities

●Revising the existing Integration design document based on the Integration with different systems such as Email Integration, SMS, POS, USSD flows, and the Integration Mapping and Logging capabilities of existing system.

Siebel Consultant at

VISA,

Foster City,CA,US

Mar 2011— Jun 2011

Project Description:

Enhanced Project is about building VISA Client Information in existing Sales Application.

●Prepare Technical Design document after analysis of Functional Document.

●Led requirements gathering sessions with client, external vendor and internal application users

● Individual contributor in the Data Migration of VISA Client Information to Siebel Application using Siebel EIM Process and UCM Batch WF process

●Creating the Billing Account hierarchy based on hierarchy information stored in the flat file format using the custom built WF

●Creating the VISA Client hierarchy in the Siebel application based on the merged and survivor relationship details provided by the client in the flat file using the custom built WF

●Performance tuning of the UCM Batch workflow process to execute the millions of records in a considerate amount of time.

Siebel Developer at

SPADE AM,

Bangalore, KA, IN

Jan 2007 — Sep 2010

Project Description:

Enhanced Project is about building Sales management portal for customer service.

●Involved in configuring State Model and worked and Involved in the Integration of BIP Server with Siebel

●Developed the Opportunity and Service Line Validation using Data Validation Manager

● Implemented the Declarative Configuration Alternatives using Data Validations, User Properties, Workflows and Run time Events. Customized the application using Siebel VB Script as alternative to configuration extending the Opportunity functionality.

● Using PL/SQL procedures against the legacy database for the data fixes

●Created VBCOM Application for frequent check of approval signatories and sending email alerts to approvals.

●Developed BIP Reports using RTF templates, Integration Object and XLIF files and deployed it into Siebel application.

●Hierarchy Approval chain implied using the Workflow methodology for pricing sheet approval process.

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