PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple

priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

WORK HISTORY

Store Manager, 10/2009 to 07/2023

Dollar Tree - Citrus Heights, CA

CONTACT

Address: Rancho Cordova, CA 95670

Phone: 916-***-****

Email: ad4sfh@r.postjobfree.com

SKILLS

PAMELA HARRIS

Rotated merchandise and displays to feature new products and promotions.

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Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

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Did all hiring, training and mentoring new staff members. 1 Freight manager became store manager.

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Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. Brought shrink from 3.08, 2.38 and then to 1.08, in 3 years.

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• Approved regular payroll submissions for employees. Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements Ran store on .Budgeted hours.

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Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

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Reconciled daily sales transactions to balance and log day-to-day revenue.

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Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

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Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

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Developed and implemented successful staff incentive programs to motivate employees.

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Trained new employees on proper protocols and customer service standards.

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Scheduled employees for shifts, taking into account customer traffic and employee strengths.

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• Till Counting

• Suggestive Selling

• Team Leadership

• Professional Relationships

• Customer Inquiries

• Maintaining Clean Work Areas

• Maximizing Profitability

Relationship building and

management

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Cashier, 09/2008 to 08/2009

Ross - Rancho Cordova

Executive Housekeeper, 03/2006 to 10/2007

Jackson Inn - Jackson CA

EDUCATION

No Degree, Law (Pre-Law)

Heald Collage - Rancho Cordova, CA

CERTIFICATIONS

Interacted well with customers to build connections and nurture relationships.

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Implemented innovative programs to increase employee loyalty and reduce turnover.

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• Approved regular payroll submissions for employees Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements

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Rotated merchandise and displays to feature new products and promotions

•

Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation

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• Did all hiring, training and mentoring new staff members Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices

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• Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

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• Built relationships with customers to encourage repeat business. Greeted customers entering store and responded promptly to customer needs.

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Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.

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Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.

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• Streamlined weekly cleaning schedule for 6 employees. Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.

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Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.

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• Handled requests for extra linens, toiletries and other supplies.

• Streamlined weekly cleaning schedule for 6 employees I have received certifications for:

Increased Comp sales

Increased Transaction sales

3 Top Gun awards for Bonus Sales for a entire Year

Contact this candidate