Store Manager Customer Service
Resume:
PROFESSIONAL SUMMARY
Organized and dependable candidate successful at managing multiple
priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
WORK HISTORY
Store Manager, 10/2009 to 07/2023
Dollar Tree - Citrus Heights, CA
CONTACT
Address: Rancho Cordova, CA 95670
Phone: 916-***-****
Email: *************@*****.***
SKILLS
PAMELA HARRIS
Rotated merchandise and displays to feature new products and promotions.
•
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
•
Did all hiring, training and mentoring new staff members. 1 Freight manager became store manager.
•
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. Brought shrink from 3.08, 2.38 and then to 1.08, in 3 years.
•
• Approved regular payroll submissions for employees. Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements Ran store on .Budgeted hours.
•
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
•
Reconciled daily sales transactions to balance and log day-to-day revenue.
•
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
•
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
•
Developed and implemented successful staff incentive programs to motivate employees.
•
Trained new employees on proper protocols and customer service standards.
•
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
•
• Till Counting
• Suggestive Selling
• Team Leadership
• Professional Relationships
• Customer Inquiries
• Maintaining Clean Work Areas
• Maximizing Profitability
Relationship building and
management
•
Cashier, 09/2008 to 08/2009
Ross - Rancho Cordova
Executive Housekeeper, 03/2006 to 10/2007
Jackson Inn - Jackson CA
EDUCATION
No Degree, Law (Pre-Law)
Heald Collage - Rancho Cordova, CA
CERTIFICATIONS
Interacted well with customers to build connections and nurture relationships.
•
Implemented innovative programs to increase employee loyalty and reduce turnover.
•
• Approved regular payroll submissions for employees Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
•
Rotated merchandise and displays to feature new products and promotions
•
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
•
• Did all hiring, training and mentoring new staff members Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
•
• Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
•
• Built relationships with customers to encourage repeat business. Greeted customers entering store and responded promptly to customer needs.
•
Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
•
Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
•
• Streamlined weekly cleaning schedule for 6 employees. Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
•
Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
•
• Handled requests for extra linens, toiletries and other supplies.
• Streamlined weekly cleaning schedule for 6 employees I have received certifications for:
Increased Comp sales
Increased Transaction sales
3 Top Gun awards for Bonus Sales for a entire Year
Contact this candidate