ERIC ROBINSON

SR

Merrillville, Indiana *****

219-***-****

ad4sf4@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated social services professional bringing expertise to the residential field with high-quality, comprehensive care. Respectful of residents' integrity, rights and personal information. Good at troubleshooting and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships. Proven ability to lead, organize and motivate a team of qualified individuals to provide in-depth services that will produce quality results while maximizing productivity.

SKILLS

Outcomes Driven

Needs Assessments

Behavioral Health

Continuous Quality Improvement

Ethical Standards

Trauma-Informed Care

Quality Patient Care

Crisis Prevention Intervention

Substance Abuse and Addictions

EXPERIENCE

Current Director of Residential Services/Past Director of Clinical Services

Gibault Residential Services, Incorporated dba Campagna Academy Schererville, Indiana

March 2013 - Current

Supervised all Residential Managers and assisted in the hiring process

Acted as strategic advisor to staff through daily supervision, annual performance appraisals, ongoing training, individual supervisory sessions, monitoring work performance, staff schedules and attendance, and regularly scheduled meetings

Monitored yearly department budget, risk management, and quality improvement functions

Improved service delivery performance according to corporate regulations, mission, policies and procedures, and philosophy to maximize safety, and overall trust in organization and employees

Audited all residential programs quarterly to meet contractual agreements, including Diagnostic and Evaluation, Private Secure, ID/DD, Emergency Shelter, and Private Insurance

Developed a weekly Substance Abuse (SA) program at a 90% graduation rate quarterly

Established a discharge rate of 65% every nine months with the Division of Child Services and Juvenile Detention Center

Achieved quarterly revenue increase of 20% by adding a female IDD/DD program that houses twelve residents

Cut spending and overtime by 50% quarterly by using salaried employees to provide direct care services and reducing credit card usage among lower managerial teams

Increased therapists' billable hours by 25% monthly, resulting in a 15% agency-wide revenue year over year

Enabled clinical case managers to submit billable hours, resulting in a 35% increase in clinical revenue year over year

Clinical Therapist

Mid-America Mental Health LLC Merrillville, IN

October 2011 - Current

Counseled ten substance abuse clients weekly using evidence-based modality resulting in 70% abstinence rate every six months

Coached 50 clients and families to impact current mental health challenges using trauma-informed care protocols

Prepared weekly short-term goals and long-term outcomes through individualized mental health support annually

Completed detailed files on clients and wrote reports for supervising professionals

Director of Residential Services

Edgewater Systems For Balanced Living Gary, Indiana

April 2007 - February 2013

Audited all residential programs quarterly at 80% accuracy to meet contractual agreements

Recruited and supervised all residential staff hired and trained departmental personnel

Administered and controlled departmental budgets to manage financial records and produce financial reports

Organized files and led other support tasks to free up managers for more pressing tasks

Completed initial intakes at 95% and assessments within 72 hours

EDUCATION

MA - Social Work

Indiana University Northwest (IUN), Gary, IN

MA - Human Relations

University of Oklahoma, Norman, OK

Graduate

Research/Teaching Assistantship

BA (Dual Degree) - Communications and Sociology

University of Oklahoma, Norman, OK

AFFILIATIONS

Gibraltar Lodge #150, Scottish Rite #34, Alaraf Temple #20; Omega Psi Phi Fraternity, Incorporated; National Register's “WHO'S WHO” Executives/Professionals; Diploma of Expertise; Social/Human Services; American Biographical Institute, Man of Year; American Biographical Institute, Appreciation Certificate; Congressmen William Lacy Clay, St. Louis, Missouri, Appreciation Certificate.

ADDITIONAL INFORMATION

Certified Alcohol and Drug Abuse Counselor (CADAC)

Master Level Certificate of Nonprofit Management (SPEA)

License Addiction Counselor (LAC); License #86000302A

License Clinical Addiction Counselor (LCAC); License #87001398A

Certified Nonprofit Management

Qualified Mental Health Professional (QMHP)

Qualified Developmental Disability Professional (QDDP)

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