LISA MEDINA

**** * **** *** #*

Arvada, Co

Phone: 720-***-****

Email: ad4sf2@r.postjobfree.com

EDUCATION

****-**** ***** ***** ******* Of Denver, Information Technology

****-**** **** *******, ***ver West High School

1989-1993 Diploma in International Business, Center for International Studies at West High

EMPLOYMENT

Lead Phlebotomist, ZLB Plasma

Assist donor on to machines, customer service, Hook up donor to machine by inserting need and making sure donor is feeling good and comfortable during process, trained to do concurrent documentation using ePROGESA software. Over 900 sticks a month.

Jackson Hewitt Tax Service, Office Manger

Assist in training all staff in each position, daily reports, Prepare taxes, Deal with any customer problems or concerns, Daily bank deposits.

Westfall O’DELL/dba Volvo of Denver, Office Management

Accounts payable duties, Answer Phone, Write for corporate news letter, order office supplies, daily mail room duties.

Jackson Hewitt Tax Service, Employment Specialist

Hired employees for all needed positions, Payroll, help mangers find employees to fill in positions daily.

Server Support, Metro State College Information Technology

Changed data tapes for campus. Sent mission critical data tapes to DocuVault for security.

Office Manger, J. Scott Securities Corp.

Answered 16 line phone system, Build new account folder, sent welcome letters to all potential clients, Compliance Clerk, all mail room duties, any typing need for Brokers and Sales assistants, Build new file system for Accounts payable.

Data Entry, Nextel/ Onsite Staffing

Typed 30 words a minute placing orders from every state, calling dealer and customer on mistakes in orders on the database, verifying credit checks, validating credit card & checks received by customers

Temporary Administrative Assist, Dryers Grand Ice Cream/SOS Staffing Service

Assisted and greeted all clients at front desk, answered 25 line phone system, Ordered any supplies needed for two offices, helped organized monthly meeting for employees, all mail room duties/ incoming -out going, handled all Fed Ex and UPS.

Help Desk Agent, Teletech/ Verizon

Assist Customer Service Agents with Winback phone calls from customers in Massachusetts, correct agents computer errors on orders placed in database, take agents escalated supervisor calls, troubleshooting agent’s database problems.

Inbound-Outbound Telephone Agent, Teletech/ Verizon

Responsible for Inbound-Outbound telephone calls to winback customers, trained and certified on telephone regulations in New York, New Hampshire, Massachusetts, Vermont and Rhode Island. Knowledge in operating systems BOSS, ICRIS, SOP and BMEX.

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