JAMES-

KEITH:

YOUNG

SENIOR QUALITY

ASSURANCE MANAGER

203-***-****

ad4sem@r.postjobfree.com

Fairfield, CT 06825

CONTACT

PREFACE

Highly organized, motivated and

detail-oriented professional with a

commitment to quality and

excellence. Proven ability to identify

and resolve both client and general

service issues, streamline processes,

and exceed organizational goals.

MANAGERIAL EXPERIENCE

With 30+ years of practical non-

textbook experience with respect to

project management, and process

improvement, frequently praised as

hard-working by my peers, I can be

relied upon to help your company

achieve its goals.

I have excellent communication,

interpersonal, and creative thinking

skills, aiming to leverage my abilities

to successfully fill the vacancy at

your company.

CAREER OBJECTIVE

Manager of Operations/Business Owner/Operator

Property Management & Associates, Stratford, CT

U.S. Constitutional Law Intern

Career Break, Bridgeport/Norwalk, CT

Senior Project Manager

Davco Inc., Norwalk, CT

EXPERIENCE

March 2005 - Present

• Worked extensively in the REO(Real Estate Owned) bank foreclosure property market, as well as coordinating solar panel sales and installation.

• Prepared staff work schedules and assigned specific duties.

• Performed routine and scheduled general maintenance and repair. Performed property restoration services including but not limited to, property re-securing, debris removal, mold abatement, interior and exterior repair and maintenance, electrical inspections, winterization, etc.

•

Responsible for new-hire training and subcontractor management to meet project schedules.

•

Maintained up-to-date records of business transactions using accounting

• software such as QuickBooks.

May 2022 - August 2023

Provided legal research and analysis for cases involving violations of civil rights law, and national citizenry.

•

• Proofread all legal documents prior to submission to ensure accuracy.

• Organized and maintained law libraries, documents, and case files. Drafted appellate briefs under the supervision of an experienced U.S. Constitutional counsel.

•

Developed strong writing skills to draft memoranda, briefs, and other documents.

•

August 2013 - May 2022

Managed vendor relationships to ensure timely delivery of resources needed for

• successful completion of projects.

Conducted in-house(client appointment)sales, estimated project costs via D- Tools proposals, scheduled work, assisted in the maintenance of client accounts, ordered supplies and equipment, and oversaw installation process.

•

Managed and tracked change orders and other contractual modifications with project progress and status updates impacting budget and schedule.

•

Led cross-functional teams in-house and on-site to achieve project goals providing guidance and training to maintain and promote company quality of standards.

•

• Participated in ongoing training to enhance own job skills and knowledge.

• Developed operational directives including documentation of technical projects. Manager of Operations/Business Owner

Audio Video Environments LLC, Stratford, CT

Master Installer

Audiocom Inc., Old Greenwich, CT

Master Installer

Autosound Inc., Greenwich, CT

Monitored employee time management including labor and materials costs incurred by project staff to identify budget issues.

•

Filled the project staff gap by troubleshooting minor problems and reported larger technical issues in the field whenever absences occurred and or to meet a deadline.

•

June 1996 - April 2013

Reduced operating costs and increased profit margins by implementing a more efficient inventory tracking system to include employee time management.

•

Conducted in-house(client appointment)sales, estimated project costs via proposals, scheduled work, maintained client accounts, ordered supplies and equipment, and oversaw installation process

•

Led cross-functional projects that improved operational efficiency and overall

• company growth.

Successfully developed and managed a team of 6 employees to include office management staff, and field technicians utilizing excellent communication skills and problem-solving capabilities.

•

• Recruited and hired project personnel.

Led technical staff training for new hires ensuring project and company quality

• of standards.

• Developed operational directives including documentation of technical projects. Maintained up-to-date records of business transactions using accounting software such as QuickBooks.

•

April 1989 - June 1996

Responsibilities included managing the mobile(car/RV/marine) and home(residential) audio/video installation and service departments including performing installations and field service.

•

Conducted sales via the sales floor as well as in-house(client appointments), estimated project costs via proposals, scheduled work, billed clients, ordered supplies and equipment, and oversaw installation process. Oversaw a staff of two crews and several technicians as well as sub-contractors as needed.

•

Provided personnel training to new hires in the operation and maintenance of automotive and residential electrical systems to ensure company quality of standards.

•

Provided comprehensive training on the use of newly installed systems to

• customers.

• Responded quickly to meet customer needs and resolve problems. January 1987 - April 1989

• Began as an advanced automotive A/V electronic system technician.

• Planning/Objective/Goals

• Organizing Resources

• Leader/Championing Methods

• Problem Solver

• Communication/Resolution

• Obligatory Responsibilities

MANAGEMENT SKILLS

Master Installer

Ralph's Radio Service, Bridgeport, CT

Woodworking Fabricator

Kitchen Conversions, Bridgeport, CT

Conducted sales via the sales floor, created proposals, estimated project costs, scheduled work, billed clients, ordered supplies and equipment, and oversaw installation process.

•

Responsibilities included managing the mobile(car/RV/marine) audio/video installation and service departments including performing installations and field service.

•

Provided comprehensive training on the use of newly installed A/V systems to customers.

•

June 1983 - January 1987

Responsibilities included managing the mobile(car/RV/marine) audio installation and service departments including performing installations and field service.

•

Provided personnel training to new hires in the operation and maintenance of

• automotive electrical systems to ensure company quality of standards. Provided comprehensive training on the use of newly installed systems to customers.

•

February 1981 - June 1983

• Millwork & cabinet fabricator, installer.

• Responsibilities included job estimating and design. Responsible for shop construction and installation of complete kitchen and bathroom cabinet sets.

•

• Extensive laminating skills.

High School Diploma

Notre Dame High School, Fairfield, CT

Certification in Electromechanical Systems

CT School of Electronics, New Haven, CT

EDUCATION

June 1983

February 1996

SKILLS

• All Phases of Residential & Commercial A/V Installation

• Permit and License Procurement

• Monitor Project and Construction Quality

• Site Inspection, Subcontractor Management, Routine Maintenance TECHNICAL

I have extensive experience in the

A/V service field such as on site

diagnosing of system problems both

residential and on the commercial

side. I have thorough knowledge of

the operation of all media systems

including peripheral hardware. In

addition to my understanding of

electronic systems and equipment

including all phases of consumer

media audio/video including but not

limited to, HDTV, multi-room audio/

video, home theater, Wi-Fi and

network design, configuration,

installation, and service, computer

networking, telephone and

intercoms, lighting control and

energy management systems

such as solar panel systems design/

sales/installation and service.

• Microsoft Office IE: Word/Excel/Visio

• D-Tools System Integrator Specialist

• Lutron Homeworks Lighting and Shades IE: Sivoia & Palladiom

• Wire and Install Both Manual and Motorized Window Treatments.

• URC Legacy & Complete Control

• Crestron Home

• AutoCad Lite

• Quick Books

Stereo Review & Sound and Vision Magazine Featured Electronic System Installation's

•

CERTIFICATIONS

• CT State TVR.0701401-V7 for TV/Radio Installation License

• CT State HIC.0627260 for Home Improvement License

Contact this candidate