EMILY BELAYEV

***, ******** ***, ***-***- **** (h)

Thornhill, ON 647-292- 4109 (c)

L4J 7Z2, Canada ad4se7@r.postjobfree.com

CAREER OBJECTIVE: Obtain position of QA Analyst/Sr. QA Tester

HIGHLIGHTS OF QUALIFICATIONS:

Extensive experience in Quality Assurance/Business Analysis following SDLC processes (Waterfall, Agile,

TDD methodologies), system and integration testing, QA process planning and development, end-to-end validation

4 years of experience in Remote and Hybrid office environment, work with Remote team members located abroad

Proficient in Business and Technical Analysis of project documentation, assessment of Functional requirements, leading to system enhancements, Risk Assessment, validation and verification of Test packages for Financial, Transportation, Government, Health, Parking, Workforce Management CRM and Contact Centre CRM systems

Experience in work effort estimation and managing QA processes within different frameworks: CMM, .Net, J2EE

Creation of Test Strategies/Plans/Scenarios/Cases for variety of projects in the Government and Financial sectors, including Transportation, Banking Credit, Mortgage, BI, CRM, COTS, Call Centre, Marketing, and ECM solutions

Extensive experience in Manual Testing: Functional, E2E, System Integration, Security and User Acceptance testing for variety of SaaS, ECM CRM (Forms, Processes/Workflows, Reporting), Contact Centre solutions (311 CoT - Lagan, ECCO, CIBC Contact Centre), Financial systems: OPDA R2 (RBC), Group Retirement Services (Sun Life), Microsoft Dynamics (MoH)

Accessibility, Conversion, Failover, Usability, GUI, Web, API, Load and Exploratory Manual Testing for N-Tier Client/Server, Mainframe, Web-based applications; Smoke, Performance, Multi Browsers, Compatibility and Mobile testing, Operational and Maintenance Support, UAT activities after implementations of solution version upgrade and Production Migration.

Experience of leading up team members: prepared test scheduling, conducted risk analysis, issues identification, coordinated test activities within the test execution plan, performed metrics and risk analysis, prepared progress and status reporting, provided quality control advice and guidance to team members.

Results oriented, strong analytical and logical skills, proactive, capable to work as a team lead and a team member

Highly motivated and open-minded Scrum Master with proven experience of managing multiple projects

Proficient in dealing with Client and business representatives, Vendors, SMEs, Management and Developers

TECHNICAL SKILLS:

Reporting, Test Planning and Management, Defect Tracking tools: HP AML/Quality Centre, IBM Rational Clear Quest 2003, Mercury Test Director, Bugzilla, Jira, TFS (Team Foundation Server)

Load, Test Automation, Accessibility tools: Mercury Win Runner, Load Runner, HP UFT/QTP, IBM Home Page Reader V3.04, Jaws v7-10, WAVE, Selenium, SoapUI, HL7, CCA-Portable

Project Environments, OS, DB: Oracle 11/12, Oracle cloud, SQL Server, WebSphere (IBM), WebMethods EAI, ECM web services, SOAP UI, Windows 2000/NT/XP/7/8, Mainframe (3270 Terminal Emulator), UNIX, OS/2, MVS, Sybase, Cisco, ICM CTI, ETL, DB2, Aspect, CAD, Tel Agent, LCS, RMS, Verint i360, WAS, IVR, URS, Citrix, Avaya VPN, Genesys, RESTful APIs, Oracle Financial, General Ledger, SharePoint, Azure DevOps

Programming Languages and DB Tools: File-AID for DB2, TSO/ISPF, CICS, SAS, SQL, HTML, Visual Basic, JAVA, JavaScript, C/C++, Probe,. NET, Toad for Oracle v10, MS SQL Query Analyzer, Beyond Compare 4

EMPLOYMENT EXPERIENCE:

Ministry of Northern Development, QA Consultant 11/2022- 3/2024

Mines, Natural Resources and Forestry contract

Land and Resources IT Cluster,

Project: Digital Solutions Siebel Services Compliance Platform for AWS, PSISB (Phase 2) projects

•Created and executed Test cases, based on the User Stories and ongoing meetings with LRC business teams

•Functional, regression testing, and data validation in the Dev, QA/UAT environments for SOLGEN - PSISB Phase 2 project, maintenance support for SOLGEN - AWS

•AODA Accessibility testing for the AWS Complaints tab, Public License Portal for French language testing

•Participated in the DCP-AWS- PSISB Elicitation and Solution Design sessions, User Stories Review demos for UAT, Scrum meetings, communicated with QA and Dev team members via Microsoft Teams

Project environment: Siebel CRM, Oracle, Jira, Confluence, Microsoft Teams, Outlook, NVDA, Wave Evaluation tool

Metrolinx, Toronto, QA Consultant 09/2021- 03/2022

Innovation@ Information Technology contract

Project: Transit Operations Modernization

Functional, regression testing and data validation of the report’s generation, migration to the upgraded platform, enhancements for the GO and UP train network systems reporting functionality in the QA and UAT environments

Participation in the Sprint, Daily Scrum meetings, GAP analysis, user stories update, based on the TDD results, constant communication with developers and stakeholders via Microsoft Teams

Created and executed test cases, test conditions setup, evaluated test results, collaborated with Developers,

BA and other Sprint team members for the defect’s remediation in the Azure DevOps projects platform

Project environment: Azure DevOps, Rail Network, Trip Manager 4, Train Track, Operation dashboard, GoTracker,

Signage system, multiple reports generations applications

ILC (Remote Work project) QA Consultant 08/2020- 08/2021 International Remote Work contract

and Relocation Consulting

International Lifestyle Consulting (ILC) Agency technical set up, continuous development via Social Media channels: Instagram, Facebook, LinkedIn, YouTube, podcasting, targeting specific Target Auditory groups

UAT, E2E and functional testing for the new WordPress based website, constant creation of customized marketing materials for LI, FB platforms; validation testing for the new releases, communication with vendors internationally

Developed various documents, FB and Google Ads marketing campaigns, Blogs, online presentations and promotional initiatives in Toronto for Belize, Panama, CR and Riviera Maya, Mexico, online Unsettled DN platform

Creation of the quality content (written articles, video photography) for the different Social Media channels, targeting various consumer sectors based on the predefined criteria, leveraging Search Engine Optimization (SEO)

Ministry of Transportation, QA Consultant 10/2019 – 03/2020

Labor & Transportation I&IT Cluster contract

Projects: Revenue Audit – Manual Refunds (multiple Refunds types), BR2 Logic for LCS Driver.

Responsibilities and Accomplishments:

Development of Test Scope, creation of Test Scenarios based on the System Requirements for LCS and RMS systems

LCS Driver and Vehicle test data preparation, GAP analysis, validation of the current and new business rules

Functional and Regression testing, validation of the RMS and LCS reports in the Test and Production environments

Created and executed test cases, evaluated test results, opened defects, collaborated with Business and Developers

Project environment: LCS, Microsoft Office/Outlook 2010, HPQC v 11.52, RMS, TSYS, DB2, MTO infrastructure.

Nexion Travel Group, Independent Consultant 10/2018- 09/2019

Travel Leaders Network, USA contract

“Travel Passion” Agency set up, certification and continuous development, creation of the EB Travel brand and Social Media platform, using Instagram, Facebook Business and FB groups, integrated with travel EB brand website

Creation of the customized tours, travel materials, participation in the Viva Soul (International Real Estate Brokerage) marketing campaigns, presentations and promotional initiatives in GTA, Toronto and Riviera Maya, Mexico

Creation of the quality content (written articles and photography) for the different Social Media tools, targeting various consumer sectors (in English and Russian), based on the predefined criteria, leveraging Search Engine Optimization (SEO) and Engagement email digital marketing tools to lead consumers to the web site, integrated with designed Social Media platform

Accomplishments: Launched and promoted internationally website emilybron.com, created EB Consulting brand

Ministry of Transportation, QA Consultant 05/2018 – 09/2018

Labor& Transportation I&IT Cluster contract

Project: CDMS - Capital Delivery Management System (by Aurigo Masterworks) is capital program and project lifecycle management Web based E2E solution for infrastructure, built on a modular architecture that automates the entire lifecycle of a capital program, including planning, forecasting, budgeting, estimation, procurement, project management, contract administration, scheduling, inspection and document control.

Responsibilities and Accomplishments:

Development of Test Scope, creation of Test Scenarios based on the Business Flow and Use cases for Capital Delivery Management System solution, integrated with LMS, AMS and PHM HUB MasterWorks modules

CDMS test data preparation, Work Projects and Group Projects set up, GAP analysis, validation of the business rules

Functional, Business Flow, Web E2E, Regression testing, validation of the Change Order, Project and Contract Change Management, Procurement Processing, Workflow, Roles, Forecast, Claims, Contracts, Award Summary, Asset Category

Executed test cases, evaluated test results, opened defects, collaborated with Vendor, Business and UAT representatives

Project environment: CDMS, Microsoft Office/Outlook 2010, HPQC v 11.52, Aurigo MasterWorks, Oracle 11g DB, API

Toronto Transit Commission (TTC) QA Consultant 09/2016 –12/2017

contract

Projects: PASDUC Application, Server & Database Upgrade, Consolidation Program – MRS, Workzone Control Centre Display and Reports, Operator Scheduler, Global Groups, CPP, SharePoint Internet projects Migration, DOSS Web Interface

Created Test scope, Test Strategy /Plan, developed Test Cases based on SOW, existing available system documentation: Requirements, Functional Specifications, User Guides, working on several projects simultaneously

Conducted Risk Assessment, assessed QC compliance, ensured test cases traceability to BRD, Federal Transportation Regulatory Compliance

Performed Test data and test set up preparation, project requirements GAP analysis, developed test activities schedule.

Executed test cases, evaluated test results, logged issues in TFS, reported and communicated QA finding and issues

Initiated QA process enhancements, identified activities to assure project quality, liaised with users, PM and Leads

Functional, Business Flow, Web E2E, Intranet and Regression testing, validation of the solution functionality, data before and after migration to the new platform, verification of the BOE Cristal reports functional upgrades

Project environment: SharePoint Services, .NET, BOE 3.1, Oracle 11g R2/12C DB, eGIS, TFS, IE 9/11, WebAPI components, Beyond Compare 4, MS SQL Query Analyzer, BOE Cristal reports, General Ledger (GL), SoapUI, API

Ministry of Health and Long-Term Care QA Consultant 11/2015 – 7/2016

Community Care Information Management (CCIM) contract

Project: MIS Upgrade project – Microsoft Dynamics and integration with Quadrant Financial, RMS, MMS modules

Responsibilities and Accomplishments:

Development of Test Scope, creation of Test Scenarios based on the Business Flow and Use cases for Dynamic Great

Plains v.10 solution with Quadrant Material Management (MMS) and Resident Management (RMS) integrated modules

Microsoft Dynamic CRM test data and MMS set up preparation, MMS upgrade enhancements and GAP analysis

Verification of the Inventory, Purchasing, Procurement, Accounts Management and Supply chain procedures in PHI and Non-PHI environments, Production Data verification; Validation of the User Security Access and Approval processes, upgraded MMS integrated with GP Financial and QFIN modules; MMS Inquiry, Transactions, Utilities and custom reports

Functional, Business Flow, E2E, Regression testing, validation of the Purchase Order Processing, Account Receivable,

Payable, Reconciliation for GL, FA and verification of the GP customized reports, Work Routines and Statistics

Project environment: Microsoft Dynamics CRM, MD GP 2013 R2, Logibec/Quadrant Systems: QFIN, RMS (Resident Management), MMS (Material Management), Mekorma MICR, General ledgers, FRx 6.7 SP12, Citrix XenApp, Integration Manager, SQL, JIRA, Footprint, HL7 data structure

Bell Canada (Vendor) QA Consultant 6/2015 – 11/ 2015

CIBC Retail & Business Banking (Client) contract

Project: ECCO - Enterprise Contact Centre Optimization Program: intended to refresh CIBC aging telephony and contact centre infrastructure and add enhanced business functionality

Responsibilities and Accomplishments:

Development of Test Scope, creation of Test Scenarios based on the Call Flow and use cases for ECCO solution, Wave 1

SIT test data and Lab set up preparation, requirements GAP analysis, verified Agents and Supervisors interfaces

Functional Call Flow, E2E, BAT, Regression testing for the ECCO Contact Centre solution, statistics and infrastructure

Executed scripts, evaluated test results, constantly collaborated with Developers and UAT representatives

Validated routing and queuing, real-time monitoring of CC activity, real-time reporting, Workforce Management

Analyzed test results, provided defect reporting, raised and re-tested issues, constantly communicated with off shore team

Project environment: Genesys Desktop, Genesys: Rules Authoring Tool (GRAT); Administrator (GA); Administrator Extension (GAX); Voice Portal (GVP); CCPulse; CCAdvisor, Frontline Advisor (FA), Cisco Unity Telephony, Verint i360, WAS, IVR, URS, HP ALM v 11.52, Citrix, Avaya VPN, SharePoint 2010, DSIL, CIBC Hosts, API

Ministry of Transportation, QA Consultant 12/2014 – 06/2015

Labor& Transportation I&IT Cluster contract

Project: Ontario Photo Card Enhancements & Production defects. OPC program - part of the Licensing and Control System (LCS) integrated with the LCS Driver System. It is delivered through the 300 Service Ontario locations across the province, using existing infrastructure (LCS workstations)

Responsibilities and Accomplishments:

Development of Test Scope, creation of Test Scenarios and Scripts Documentation for OPC Enhancements project

SIT test data and set up preparation and verification, Business requirements GAP Analysis, development of Use cases

Functional, E2E, Regression testing on the Mainframe and LCS Workstation for the various offices and security profiles

Executed scripts, evaluated test results, constantly collaborated with BA’s, Developers and UAT representatives

Validated upgraded OPC functionality in the Test Lab set up and LCS Workstation (Online and Batch platforms)

Analyzed test results, provided defect reporting, raised and re-tested issues, ensuring that they were properly fixed

Worked with Systems Development team and business SME to ensure the timely, thorough testing of technological enhancements prior to release to a production environment.

Project environment: TSO/SPF, TSYS, JCL, Mainframe OS/390 (RACF), AS/400, Oracle, SQL Server, DB2, LCS,

IBM Mainframe applications written in Cobol and PL1, SharePoint 2010, Microsoft Office/Outlook 2010, HPQC v 11.5

City of Toronto, QA Consultant 01/2013 – 11/2014

311 - Contact Centre contract

Projects: SOGR (State of the Good Repair and upgrade for Lagan – ECM solution), IM 2 - Instant Messaging

Mobile channel, Scheduler 1 Web Application, 311 Operational releases

Responsibilities and Accomplishments:

Development of the Test Scope, Test Strategy and Test Plan for Lagan ECM/ CRM solution upgrade to new version 8

Migration of production data, processes, e-forms and customer DB to the new platform, assuring integration with upgraded Online services portal and 5 Work Management Systems (Transportation, SW, MLS, TAS, Toronto Water)

ETL data validation for the multiple municipal and work management reports for 311 Contact Centre

Creation and execution of the test scenarios for IM 2B (using iOS, Android, Windows mobile platforms, integrated with ECM Lagan solution), test execution for SOGR project and Scheduler 1 Web Application

Validation for upgraded GCC (Geospatial Competency Centre) functionality, Lagan enhancements and customization for 311 Solution, testing support for the Contact Centre Operational Business releases

Functional, System Integration, Technical, E2E, Regression, Security and UAT testing of the ECM customization

Business Requirements Analysis and verification, test data preparation, system and subsystem validation

Defects tracking and management in HP QC, test results evaluation, 311 BI reports verification

Identified and communicated business risks related to testing to project teams and management.

Cooperated with Business SMEs, collaborated with Developers and Vendor representatives

Project environment: WebMethods EAI, ECM Web services (EAI Queues), Broker Integration Servers, Cisco ICM CTI, SOA, FLWeb Service, IBM WebSphere Portal, COT Corp WebSphere, Oracle 11g, Toad v 11.5, QTP, various JAVA and Oracle based apps, GCC/ GIS, CLASS Facility Booking, HP QC v 10, HP ALM 11.5, Windows 7/8/ XP

Toronto Pearson Airport Authority QA Lead/ Consultant 06/2012 – 12/2012 GTAA contract

Projects: PPL EPM, Parking Promotions & Validation, Reservations, Kronos (Workforce Management & Analytics)

Responsibilities and Accomplishments:

Development of Test Scope, V&V Test Plan and Test Scripts Documentation for variety of the Web based Parking projects and Workforce management projects

UAT/BAT set up preparation, communication with Corporate Business Users, SME from different departments

Business Analysis and requirements creation, GAP Analysis, Functional, System, Web and E2E Testing for the Kronos, HR, Reservation and Wait Management systems

BRF and FRB clarification, UAT and Site Production verification on site at Airport Parking and Terminals

Performed lead acceptance reviews for project deliverables, planned testing activities for UAT team

UAT Support for Business Units, reports and data validation for solution customization and adjustments

Defect Reporting, constant collaboration with PM, BA’s, Developers and Vendor representatives

Worked with Systems Development team and business to ensure the timely, thorough testing of technological enhancements prior to release to a production environment.

Project environment: GTAA Pre-Production Centre set up- IBM, PPL (Precise Parking Link) software and hardware, Skidata, Kronos ECM, WebSphere (IBM), iShare Content Management, SharePoint 2010, Microsoft Dynamics GP

Gescon- Shaffir Structural Engineers Inc. QA Consultant 03/2012- 5/2012 Project: Conversion and Migration of AutoCAD® (civil engineering software) from Windows 2000/XP to Windows 7

City of Toronto, Sr. Software & Infrastructure Tester 11/2008- 02/2012

311 - Contact Centre contract

Projects: Integration of the 311 Web based CRM system (Lagan) and existing Divisional Work Management Systems:

a. TMMS (Solid Waste, Forestry, Transportation), b. MLS (Municipal Licensing and Standards), c. Hansen (Toronto Water), d. Internet Self -Serve, e. Data Health Check, g. Triage Elimination, h. Instant Messaging, i. Mailing Labels, j. BI reports, k. TAS ( Toronto Animal Services)

Responsibilities and Accomplishments:

Design of the Test Scope, Test Plan, Scripts and Scenarios focusing on data flow and high-availability for Lagan ECM (COTS) based on City of Toronto Architecture, Online services and Divisional Work Management Systems

Validation of the E2E 311 ECM Contact Centre solutions (customizations, e-forms, scripts flow, business rules) integrated with 5 CoT Divisional Work Management systems, including Web and SRML messages in EAI queues

Analysis and verification for Data Health Check project, leading to the elimination of system and data errors;

Business GAP Analysis and Test Effort estimation/evaluation, XML/SRML verification and test data preparation

Execution and Defect Reporting during the Technical Integration releases (Failover, Error Handling, SRML, Security), System Integration, Functional, GUI, UAT, Smoke, Exploratory, Load and Performance testing

Made recommendations for improving Operational and Technical Business procedures, validation for GIS/LIT

Project environment: WebMethods EAI (CoT), ECM web services (EAI Queues), Broker Integration Servers, Cisco ICM CTI, Windows XP v 5.1, FLWeb Service, IBM WebSphere Portal, COT Corp WebSphere (IBM), Web Wizard, various JAVA and Oracle applications, CoT website, XML/SRML, LIT/ GIS, ETL, BI reports.

S/W and tools: Lagan ECM v7, Toad for Oracle v 9.1, Hansen (Water system), TMMS (Solid Waste, Transportation and Forestry systems), IBMS/Amanda (Municipal Licensing and Standards), HP Load Runner - Virtual User

Generator v8.0, QTP, HP QC 10

CIBC, CCCT, Sr. QA Analyst 06/2007 – 10/ 2008

Contact Centre contract

Projects: Telephone Banking and Visa IVR: a. IVR, ICM Routing and Aspect changes for Mutual Funds, b. IVR Desktop Integration and Authentication, c. Chip Card Recognition and Routing, d. Rate Distribution System for Mutual funds

Responsibilities and Accomplishments:

Review and analysis of Business and Technical Requirements for variety of IVR releases

Design of Test Scope, Test Scripts and Scenarios based on Business Requirements & Specifications

Test Data identification and preparation, Business GAP Analysis and Test Effort estimation/evaluation

Execution and Verification of the System Integration, Functional Test Scripts using IVR, Desktop Display for IVR Data, Aspect, Tel Agent, Tail Utility V2.2 tool

Evaluation of the Test Results, Defect Analysis and Reporting in Mercury Quality Centre 9.1, collaborated with developers as needed

Project environment: Windows XPv2002, ISI Desktop, CTI Call Manager, Aspect, TelAgent, Lotus Notes, Genesys, Tandem, ISI Call Centre technology: Cisco ICM CTI, IVR DDL, CAD, e- CEIF, COINS, Pentium, Mercury Quality Centre 9.1, Tail Utility V2.2 (Inter Voice Inc.)

Royal Bank, Sr. QA/Business Analyst 01/2007 – 05/ 2007

Global Technology and Operations contract

Project: Software Accessibility for OPDA R2 @ CCO - Overdraft Protection in the Sales Platform

Responsibilities and Accomplishments:

Development of Test Scope, Test Plan and Test Scripts Documentation for software Accessibility (UI Design)

based on Accessibility Guidelines Priority 1 and Priority 2 (Visual impairment - low vision and legally blind)

Design of Test Scripts, validation and verification using Jaws v7.10 Accessibility tool based on the Web accessibility Guidelines WCAG 2.0

Project environment: Windows XP, (dot) NET, Freedom Scientific for Jaws v7.10, Web Sphere Application Server, COLT, CIS, Casper, 3CAP Desktop configuration, Mercury Quality Centre 8.2

EDUCATION:

QA Training Courses

Online Sales Strategies and Technics using Social Media platforms - Diploma 2020

Intensive Marketing technics - Business school by Yael Liberman 2019

User Experience (UX) Testing Course 2018

Scrum Master Course (Certified Scrum Master/CSM) 2017

QTP Training Course

QA Documentation and Testing tools

Software Testing Strategies and Methodologies

MSc. in Civil Engineering,

Chisinau State University Chisinau State University, Moldova (former USSR)

LANGUAGES: English, Russian

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