Susmitha

Certified UiPath Developer & Business Analyst

Email: ad4scc@r.postjobfree.com

Phno:901-***-****

About me:

Experienced RPA Developer and Business Analyst with a proven track record of driving operational excellence through process automation. Seeking a challenging role that leverages my expertise in RPA development, business process analysis, and technical acumen to enhance efficiency and deliver sustainable solutions. Committed to translating business requirements into innovative technical solutions and contributing to organizational growth in a dynamic and collaborative environment.

Summary:

RPA Development:

Proficient in UiPath with advanced RPA Developer Certification.

Proficient in end-to-end bot development, from process analysis and design to deployment and maintenance.

Designed, developed, and maintained 12-14 bots across various industries.

Strong expertise in end-to-end bot lifecycle management, from ideation to deployment.

Utilized OCR technologies (Google OCR, Microsoft OCR) for data extraction from images.

Automated processes in virtual environments via Citrix and interfaced with APIs.

Developed solutions using the RE Framework, ensuring compliance and best practices.

Implemented error handling, debugging, and robust exception management.

Expertise in working with queues and assets in UiPath Orchestrator.

Employed Solution Architecture techniques to design scalable and efficient bots.

Applied technical troubleshooting to break down solutions and solve technical problems of basic complexity.

Collaborated closely with business stakeholders to identify and prioritize processes suitable for automation through RPA technologies.

Conceptualized and executed RPA solutions using industry-leading platforms such as UiPath, Automation Anywhere, or Blue Prism.

Analyzed existing business workflows, identified automation opportunities, and proposed efficient automation strategies.

Developed and maintained RPA bots, ensuring stability, reliability, and adherence to coding standards.

Conducted rigorous testing and debugging of RPA solutions to achieve precise and efficient process automation.

Worked in partnership with business analysts and process owners to gather requirements, document workflows, and define automation specifications.

Established and enforced RPA governance and best practices, ensuring scalability, maintainability, and regulatory compliance of RPA solutions.

Monitored and provided support for deployed RPA bots, conducting troubleshooting and implementing enhancements or fixes as needed.

Delivered training sessions and knowledge transfer to business users and stakeholders on RPA capabilities and best practices.

Stayed updated on the latest RPA technologies, trends, and best practices, proactively suggesting enhancements for process automation.

Utilized programming languages such as C#, Java, or Python, along with scripting languages like PowerShell or VBScript, to develop RPA solutions.

Demonstrated a solid understanding of business process analysis, process mapping, and process optimization methodologies.

Leveraged web technologies (HTML, CSS, JavaScript), APIs, and database concepts in RPA development.

Showcased exceptional problem-solving and analytical skills, identifying automation opportunities in complex processes.

Applied RPA expertise across various domains, including finance, human resources, and operations.

Held relevant RPA certifications, such as UiPath Certified RPA Developer or RPA Power Automate Developer.

Business Analysis:

Collaboration with operational departments to gather and document business requirements.

Translated business needs into technical solutions, fostering effective communication.

Conducted business process analysis, specializing in healthcare and revenue cycle management.

Produced Process Definition Documents (PDD), Solution Design Documents (SDD), and operational handbooks.

Played a crucial role in Agile projects, using Azure DevOps for project management.

Configured JIRA and Confluence for Agile delivery, ensuring consistency and accuracy.

Created user stories and documented existing and future business processes.

Facilitated Salesforce Sales & Revenue Cloud platform configurations for Lead-to-Invoice cycles.

Transcribed requirements from developers and stakeholders, bridging the gap between IT and business teams.

Technical Proficiency:

Extensive knowledge of SQL for report development and data manipulation.

Familiarity with programming languages: Java, Python, C++, etc.

Expertise in using MS Visio for process mapping and documentation.

Strong project management skills with a proven ability to meet deadlines.

Experience with Document Understanding and AI Fabric technologies.

Proficient in UIPath Orchestrator for deployment, monitoring, and management.

Competent in REST API integration and handling JSON data formats.

Solid understanding of relational databases (MySQL, Oracle, SQL Server, NoSQL) and web services (REST, SOAP).

Knowledge of IT infrastructure, network technologies (TCP/IP), and access management.

Proficient in computing technology management, including Linux, Windows, Amazon Web Services, and Microsoft Azure.

Sound knowledge of software development methodologies, including Agile, Kubernetes, Scrum, CI/CD, and software version control, Cloud Technologies (AWS), Agile Methodology, natural language processing.

Structured thinker with strong communication skills, capable of conveying complex ideas to various stakeholders.

Relationship-oriented with the ability to quickly establish credibility, trust, and respect among team members.

Proficient in embracing ambiguity, bringing order to unstructured situations, and building effective frameworks.

Soft Skills:

Exceptional communicator with strong analytical and problem-solving abilities.

Proactive and result-oriented, adept at learning new technologies quickly.

Problem analysis and problem-solving skills with reliability and code standards.

Cross-functional teamwork and collaboration, decision-making performance.

Scalability and regulatory compliance of RPA Solutions by best practices.

Certifications:

UiPath level 1 Foundation Developer

UiPath level 2 Orchestrator

UiPath level3 Advance

UiPath RPA Developer

UiPath Certified Advanced RPA Developer

UIPath Business analyst

RPA Solution Architecture

Document Understanding

Business Insights

Technical Skills:

RPA Tools

UiPath, Power Automate

Programming Languages

C, C#, VB.Net, Java, MVC, SQL, Python, C++

Databases

MS-SQL Server 2008/2010/2012/2014, MS Access, MySQL, Oracle 10g

Reporting & Testing

MS SQL Reporting Services, Unit Testing.

Web Design Tools

HTML, DHTML, XML/XSD, VBScript, JavaScript, ASP, CSS, Angular, Mainframes

Tools

MS Visual Studio 2008/2010/2012, Selenium, HP load Runner, Tableau, Power BI

Operating Systems

Windows Server 2008/2010/2012, Windows, UNIX

Professional Experience:

National General Insurance Company(All State), Houston Texas RPA Developer Feb 2021- Currently Working

Overview:

Spearheaded automation projects in the healthcare and insurance sectors, resulting in cost reduction working along with Data Engineers and other project heads.

Designed and implemented robust automation solutions using UiPath, including OCR integration, data manipulation, reporting, and exception handling.

Collaborated with cross-functional teams to gather business requirements and translate them into technical solutions.

Utilized UiPath Orchestrator for deployment, monitoring, and management of robot activity.

Developed and maintained RPA documentation, including PDD, SDD, and operational handbooks

Environment: UI Path, .NET, SQL Server, windows, excel, Agile Scrum, Git, Different tool Automation like Database, Mail process, Excel, Azure.

Projects at National General Insurance Company:

Project 1 – Proactive Web Carriers Automation:

Reduced volumes in Proactive queues by utilizing the American Family website for policy renewal information retrieval.

Minimized outbound phone calls and downstream process steps, leading to improved efficiency.

Project 2 – IC Business Manager(Session Count) Automation:

Automated the process of gathering session statistics from multiple servers and reporting them efficiently.

Project 3 – NGIC - Epic Claims Entry Automation(Other Party):

Automated the keying of online reports into the claims system (EPIC) with minimal human intervention.

Project 4 – NGIC - Epic Bulk Pay Approval:

Automated payment approval by extracting data from Excel sheets downloaded from the EPIC application.

Utilized various UiPath Activities such as OCR, Excel Automation, and error handling.

Implemented logic to approve payments and update Excel records, enhancing efficiency.

Project 5 – Genesys NGLS Calls Per Second From Notifier :

Automated the collection of statistics by logging into software, selecting Notifier and LogViewer.

Wrote data to CSV files for historical tracking using Excel Automation and Desktop Automation.

Project 6 – Genesys Sales Calls Per Second From Notifier :

Automated the collection of sales statistics using similar methods as the Genesys NGLS project.

Improved data accuracy and efficiency in reporting.

Project 7 – NGIC - Epic Claims Entry Automation(Accords) :

Automated the keying of online reports into the claims system (EPIC) with minimal human intervention.

ElementBlue Inc, Houston Texas RPA Developer Nov 2020- Jan 2021

Overview:

Automated medical document understanding processes, extracting data from structured and semi-structured documents.

Collaborated with business teams to create detailed process documentation, including PDD and SDD.

Implemented various screen scraping methods, OCR engines, and data scraping techniques for data extraction.

Configured processes and objects in UiPath Orchestrator, scheduling and monitoring bot execution.

Supported the implementation of AI Fabric and ML skills in UiPath.

Projects in Elementblue:

Medical Document Understanding and AI Integration:

Led the end-to-end automation project for processing structured and semi-structured medical documents.

Integrated AI technologies for data extraction and recognition of various document elements.

Environment: UI Path, .NET, SQL Server, windows, excel, Agile Scrum, Git, Different tool Automation like Database, Mail process, Excel, Azure.

Olive AI Automation Solution Inc, Colombus Ohio RPA Developer May 2019- May 2020

Overview:

Led end-to-end automation projects for clients in the healthcare sector, specializing in document understanding.

Developed RE Frameworks for exception handling and process orchestration.

Employed various OCR engines and screen scraping techniques for data extraction from different documents.

Implemented Excel automation, PDF processing, and mainframe automation.

Collaborated with clients to define project requirements and provided ongoing support.

Projects at Olive AI Automation Solution:

Document Understanding and Data Reconciliation:

Automated document understanding processes, including extraction from structured and semi-structured documents.

Implemented OCR and data reconciliation techniques.

Environment: UI Path, .NET, SQL Server, windows, excel, Agile Scrum, Git, Different tool Automation like Database, Mail process, Excel.

Wipro Technologies RPA Developer Feb 2017- Aug 2018

Overview:

Collaborated in Agile/Scrum development teams to design, code, and test RPA solutions using UiPath.

Automated SAP VIM Analytics and other processes, utilizing screen scraping and API calls.

Worked on document understanding and data reconciliation projects.

Configured UiPath Orchestrator for job scheduling and monitoring.

Developed reusable libraries and followed best practices for process documentation.

Environment: UI Path, Citrix, Web-Based, OCR, UiPath 2018.4.2, .NET, Excel, Agile Scrum, HTML, REST API Calls, Git, C, SAP, Use of Regular Expressions, Slack, C, C++, Jira, Client web applications.

Wipro Technologies/Dell Jr Java Developer May 2015-Jan 2017

Overview:

Contributed as a Junior Java Developer to the "I Underwrite Train" project at Wipro Technologies.

Engaged in Agile software development, covering design, coding, testing, debugging, and support phases.

Built responsive user interfaces using CSS3, JavaScript, Bootstrap, and Angular UI Bootstrap for diverse device compatibility.

Created proof-of-concept solutions for responsive web design.

Leveraged Hibernate and Spring Framework for efficient database operations, including SQL and PL/SQL scripting.

Developed REST-based Microservices with Spring Boot.

Collaborated closely with QA teams to address bugs and ensure cross-platform compatibility.

Demonstrated expertise in Amazon Web Services (AWS) and GIT for version control.

Utilized Maven and Jenkins for streamlined build processes and continuous integration.

Conducted unit testing using Unit frameworks, user interface, ui with scripting, scalable, report automation, infrastructure, communicate with client and collaborate for customer success and fast growing.

Environment: Windows, Apache Tomcat, Eclipse, Oracle 8, Apache Maven, WebSphere, IRAD, Java, JSP, Servlets, Struts, Spring, jQuery, Yahoo UI, Ajax, SQL Developer.

EDUCATION

Bachelor’s in Computer Science and Engineering from JNTU Hyderabad.

Master’s in Computer Information Systems from Christian Brothers University Memphis TN.

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