ERICIA FRANCIS

**** ***** ** ************, ** Tel: 910-***-**** or 954-***-****

Email: ad4sb7@r.postjobfree.com

PROFESSIONAL SUMMARY

A highly motivated and customer-focused individual with a proven track record of delivering exceptional service. I possess excellent communication and problem-solving skills, with the ability to remain calm and efficient in high-pressure situations. My dedication to providing a positive customer experience, paired with my attention to detail and ability to work collaboratively with others, make me an ideal candidate for any customer service role.

EDUCATION

High School Diploma 2009-2012

Seaforth High School, Jamaica

High School 2006-2008

Bog Walk High School, Jamaica

PROFESSIONAL EXPERIENCES

Security Guard 2017-2023

Shield Security Limited, Kingston Jamaica

Adept in situation analysis within the work field as well being competent in carrying out whatever duty is asked of me. I am very hardworking easy to get along with as well being a resourceful individual.

Cashier 2014- 2017

Blue Diamond Restaurant, St Thomas Jamaica

Respond to customers, Handle cash and card transactions from customers, explain menu items and prices to customers, answer customer questions, and resolve any issues they may have. Respond to phone calls both externally and internally, handle phone orders, prepare bills, and maintain cleanliness and organization at the cash register area.

Waitress 2011-2014

The Deck Restaurant & Grill, St Thomas Jamaica

Communicate with customers, take orders, serve food and drinks, make recommendations, and upsell items to increase sales, clean tables, set tables, and handle cash and card transactions.

Librarian

St Thomas Parish Library 2009-2011

Communicate with customers, manage the library's resources, and ensure that they are readily available to patrons, organize books, magazines, and other materials, manage the library's online database, answer customer questions, and provide recommendations, check books in and out.

SKILLS

Interpersonal skills Critical thinking Excellent customer service skills Excellent planning & organization skills

References

Terry-Ann Griffiths Supervisor Blue Diamond Restaurant and Bar 876-***-****

Romaine Mccalla Shield Security Limited 876-***-****

Robert Light Bourne St Thomas Library 876-***-****

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