Customer Service Sales Associate
Resume:
SHAIRA FERNANDEZ TERRAZA
Address: Al Riqqa Dubai - UAE Number:
Email: ad4sb0@r.postjobfree.com
JOB TI TL E: Sales Associate
Date 19 November 2023
Dear Employer,
Greetings of the Day!
I would like to convey my interest in the position, as I am confident that I possess all of the necessary qualification to fulfill the job role.
My personality and work ethic have allowed me to thrive in customer service jobs in the past, and I know that these experiences can make me an asset for your company. I have all the competencies that required to do that duties and job well. I want to highlight my ability to handle any pressure in any related to the job demand.
My other core strength includes the following mention: o Always representing the company with a professional manner o Being able to work in an environmental changed, challenges and multiple deadlines and task. o Scheduling workload to meet priorities and targets o Assist an average of 40 customers per day in finding or selecting items, and provide recommendations.
o Provide outstanding customer service.
For additional information about my capabilities pleased view my attached resume for further. Right now, it would be a big step for the future to be in part of your refutable company. And such highly excitement like company of yours well be a big stage of my talent. I would like to discuss and introduce myself broader, and would be happy to have an interview at any time that’s convenient for you. Thank you very much and eagerly to look forward from you soon. Yours Sincerely,
Shaira Terraza
Terraza, Shaira F.
Al rigga, Deira Dubai UAE
Mobile #: +971-*********
E-mail ID:ad4sb0@r.postjobfree.com
SKILL SUMMARY
Exceptional Customer Service
can work with minimal supervision
Admin work
Product and Service Sales
Fast Leaner
PROFESSIONAL EXPERIENCE
Retail Sales Associate July 2022 to Till Date
Under Armour LLC UAE
• Ensuring high levels of customer service satisfaction through excellent sales service
• Maintained sales floor by arranging and organizing merchandise, stocking merchandise, and setting up displays per company standards.
• Accurately describe products features and benefits
• Operated point-of-sales systems, processing sales, refunds, and exchange.
• Effectively handled all customer requests, ensuring professional and prompt customer service Cashier/Admin
Independent Company LLC UAE – Salt Restaurant January 2021 to June 2022 Jollibee Food Corp LLC August 2018 to December 2020
• Solved billing problems and answered customer inquires
• Reconciled cash register towards the end of the day, by balancing all cash and credit cards
• Operated cash register for cash and credit cards transaction with accuracy
• Compiled and maintained non-monetary reports and records Customer Service Representative (Network Provider - Dish) January 2018 to July 2018 SPI-CRM
• Updating personal information of the customer
• Providing the customer about the perfect subscription
• Troubleshooting the internet connection related issues such as slow connectivity, frequent disconnection and connection drop
• Provide exceptional customer service to customers, and assisted them in setting up subscription plans Customer Service Representative (Online Shopping - Macy’s and Bloomindales) January 2016 to October 2017 Convergys
• Fraud Analysts – checking if the customer’s identity is safe
• Checking if its fraud or identify theft
• Making outbound customer calls to inform customers when there would be a delay in their delivery date or if there was an issue with payment processing
• Memorized all company products and services to be able to answer customer questions quickly and efficiently and make upsells
Customer Service Representative (Telecommunication Chat/Voice – AT&T)
• Processing new account, and/or cancelling the registered account
• Trained new employees on sales script recitation, and product knowledge
• Handled customer inquiries, billing questions, payments and service requests
• Discussing billing issues with the customer and offering possible solution EDUCATIONAL BACKGROUND
High School Graduate
Manila Central University
REFERENCES
Mr. Sanjeewa Kurukusoriya
Manager January 2021 to June 2022
Salt Restaurant
Dubai, UAE (+971)
582150801
ad4sb0@r.postjobfree.com
Ms. Cristalyn Payumo
Manager January 2021 to June 2022
Salt Restaurant
Dubai, UAE
Mr. Darshana Pramod Perera
Supervisor July 2022 to Till Date
Under Armour
Dubai, UAE
ad4sb0@r.postjobfree.com
Ms. Sieril Maristela
Team Leader July 2022 to Till Date
Under Armour
Dubai, UAE
ad4sb0@r.postjobfree.com
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