Logan Lee Anderson

**** ******** **. **** ****

Houston, TX 77008.

501-***-****

ad4sav@r.postjobfree.com

OBJECTIVE

Motivated customer service specialist with over [5] years’ experience in a fast-paced, team-based environment. Quality focused individual who is committed to providing the best customer service while help problem solve in a professional manner.

EDUCATION —

EXPERIENCE

Little Rock Hall High, Little Rock, AR

3.4 GPA

University of Arkansas Pulaski Tech, North Little Rock, AR

Sept 2022-Sept 2023

Customer Service Advocate • Cigna

Handled inbound calls from policyholders in a professional manner, also making outbound calls as needed to better assist customers.

Answered inquiries on policy coverage and dental claims, reprocess and send claims down for review.

Accurately documented each call with information discussed and or reviewed on call. Maintain QAs and metrics throughout month reaching necessary goals.

Researched and resolved customer complaints and issues finding the best way to assist and meet the customer needs.

Provide the best customer experience in a first call resolution basis.

Oct 2018- Nov 2021

Customer Service Rep III • Arkansas Blue Cross Blue Shield

Assist members with policy information and process premium payments.

Handled inbound calls from policyholders, health care providers and third-party companies to provide great customer service.

Verify and explain medical and prescription benefits to both members and providers.

Review Explanation of Benefits with members and remit with providers. Update members information, pcp change and order id cards if needed.

Review claim processing, resolve claim issues if possible or send them for review

Aug 2017-June 2018

Customer Service Rep I • AT&T

Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution

Offers alternative solutions where appropriate with the objective of retaining customer's business

Make financial decisions to protect/collect revenues and adjusts customer accounts

Meet DIRECTV sales monthly and maintain 100%+ attainment each month

Deescalate irate callers providing them with great customer services.

KEY SKILLS —

Excellent Customer Service

Attention to detail

Time management

Problem- solving

Communication

Critical Thinking

Team player

Ability to multi-task

Strong people skills

Quick learner

Willingness to work

Dependable

Microsoft office proficiency

REFERENCES

[Available upon request.]

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