Executive Assistant Customer Service
Resume:
Kiana Shelby
Customer Service Expert Management
***********@*****.***
**** ********* **. #**** *********, TX 76014
Meticulous, task driven Executive Assistant with 3+ years of administrative experience in managing client office operations. Equipped with exceptional ability to facilitate all aspects of internal and external communications, support day-to-day administrative, financial, and operational functions. Results-driven and preparing necessary correspondence with strong understanding of legal terminology and processes. Adept in maintaining confidential records and client information. Experienced in meeting needs, improving processes, and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Areas of Expertise
File Maintenance Schedule Maintenance Influential Negotiation Skills Time Management
Organizational Skills Efficient Calendar Management Client & Employee Relations Company Confidentiality New Hire Training Conflict Resolution
Work Experience
Assembler
Caterpillar-Decatur, IL
09/2021 – 06/23
·Produces components by assembling parts and subassemblies.
·Clean and maintains work area and equipment, including tools.
·Assembles components by examining connections for correct fit, fastening parts and subassemblies.
·Keeps equipment operational by completing preventive maintenance requirements, following manufacturer’s instructions, troubleshooting malfunctions, and calling for repairs.
·Resolves assembly problems by altering dimensions to meet specifications; notifying supervisor to obtain additional resources.
·Maintains inventory by checking stock to determine supply levels, placing and tracking orders, and verifying receipt of supplies.
Cashier
Circle K-Decatur, IL
09/2018 – 08/2021
·Provides a positive customer experience with fair, friendly, and courteous service.
·Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases.
·Resolves customer issues and answers questions.
·Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.
·Verifies credit acceptance by reviewing and recording driver’s license number, and operating credit card authorization systems.
·Balances cash drawer by counting cash at beginning and end of work shift.
·Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
Material Handler
Caterpillar- Decatur, IL
05/2011 – 07/2016
·Ensures orderly production and distribution of products by pulling orders from inventory, delivering production materials and supplies where needed, and staging finished product final distribution.
·Contributes to the orderly operation of stock and/or materials storage area.
·Maintains inventory by identifying, labeling, and keeping materials and supplies in stock, recording location of inventory, and reporting shortages.
·Locates materials and supplies by pulling and verifying materials and supplies listed on production orders.
·Maintains in-process inventory at work centers by delivering and opening materials and supplies.
·Locates and packs materials for shipping.
·Learns and adheres to workplace safety regulations.
·Prepares finished stock for shipment by identifying, pulling, packing, crating, loading, and securing product.
Education
High School Diploma
MacArthur High School-2006
Trade School
Cosmetology License-2011
Certified Nurse Aide-2007
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