Aricka Drake

Owings Mills, MD *****

ad4s9s@r.postjobfree.com

240-***-****

Work Experience

Direct Support Professional

Chesapeake Developmental Support Services - Owings Mills, MD August 2023 to Present

Assisted individuals with intellectual and developmental disabilities in daily activities Administered medication to individuals as needed

Monitored and recorded medical information for individuals Implemented health care related tasks as needed

Ensured the safety and well-being of individuals under care Licensed Nail Technician/Receptionist

Evolving Beauty Makeover Studio/Nina The Nailer - Baltimore, MD May 2020 to July 2023

Assess nail health and determine best treatment for optimal care Engage in customer consultations and provide necessary nail care services Greet clients as they enter the salon

Answer phone calls and schedule client appointments Handle payment transactions

Provide friendly and knowledgeable answers to client questions about products and services Keep track of inventory and order supplies as needed Customer Service

Target - Columbia, MD

August 2019 to February 2020

Developed and trained new customer service representatives on the proper handling of customer inquiries

Handled customer inquiries, answered questions, and resolved problems in a timely manner Established personal connections with customers, exceeding customer service expectations Lead Cashier/Production Sorter

Goodwill Industries - Ellicot City, MD

April 2019 to August 2019

Supervised cashiers to ensure efficient operations and customer satisfaction Provided training and guidance to cashiers to enhance their performance Handled customer complaints and resolved issues in a timely manner Ensured customer service standards were met and exceeded Implemented strategies to improve cashier productivity and accuracy Lead Hostess

Uncle Julios - Columbia, MD

March 2018 to April 2019

Addressed guest complaints and concerns

Handled special requests

Trained new servers

Handled multiple phone lines

Provided exceptional customer service

Managed reservation system

Education

Ongoing Bachelors in Cybersecurity and Networking

DeVry University-Maryland

Present

Skills

• Multi-line Phone Systems

• Documentation review

• Communication skills

• Organizational Skills

• Medication administration

• Medical Terminology

• Time management

• Data Entry

• Computer literacy

• Crm systems

• Appointment scheduling

• Medical documentation

• Hospital Experience

• Customer service

• Attention to detail

• Medical office experience

• Organizational skills

• Multi-line phone systems

• Senior care

Certifications and Licenses

Nail Technician License

CPR/First Aid/AED

Issued by National CPR Foundation

ID#:F3C31D92

Certified Medication Technician

Issued by the Maryland Board of Nursing

ID#:MT0164833

BLS Certification

Issued by the National CPR Foundation

ID#:99A1FF

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