Customer Service Direct Support
Resume:
Aricka Drake
Owings Mills, MD *****
***********@*****.***
Work Experience
Direct Support Professional
Chesapeake Developmental Support Services - Owings Mills, MD August 2023 to Present
Assisted individuals with intellectual and developmental disabilities in daily activities Administered medication to individuals as needed
Monitored and recorded medical information for individuals Implemented health care related tasks as needed
Ensured the safety and well-being of individuals under care Licensed Nail Technician/Receptionist
Evolving Beauty Makeover Studio/Nina The Nailer - Baltimore, MD May 2020 to July 2023
Assess nail health and determine best treatment for optimal care Engage in customer consultations and provide necessary nail care services Greet clients as they enter the salon
Answer phone calls and schedule client appointments Handle payment transactions
Provide friendly and knowledgeable answers to client questions about products and services Keep track of inventory and order supplies as needed Customer Service
Target - Columbia, MD
August 2019 to February 2020
Developed and trained new customer service representatives on the proper handling of customer inquiries
Handled customer inquiries, answered questions, and resolved problems in a timely manner Established personal connections with customers, exceeding customer service expectations Lead Cashier/Production Sorter
Goodwill Industries - Ellicot City, MD
April 2019 to August 2019
Supervised cashiers to ensure efficient operations and customer satisfaction Provided training and guidance to cashiers to enhance their performance Handled customer complaints and resolved issues in a timely manner Ensured customer service standards were met and exceeded Implemented strategies to improve cashier productivity and accuracy Lead Hostess
Uncle Julios - Columbia, MD
March 2018 to April 2019
Addressed guest complaints and concerns
Handled special requests
Trained new servers
Handled multiple phone lines
Provided exceptional customer service
Managed reservation system
Education
Ongoing Bachelors in Cybersecurity and Networking
DeVry University-Maryland
Present
Skills
• Multi-line Phone Systems
• Documentation review
• Communication skills
• Organizational Skills
• Medication administration
• Medical Terminology
• Time management
• Data Entry
• Computer literacy
• Crm systems
• Appointment scheduling
• Medical documentation
• Hospital Experience
• Customer service
• Attention to detail
• Medical office experience
• Organizational skills
• Multi-line phone systems
• Senior care
Certifications and Licenses
Nail Technician License
CPR/First Aid/AED
Issued by National CPR Foundation
ID#:F3C31D92
Certified Medication Technician
Issued by the Maryland Board of Nursing
ID#:MT0164833
BLS Certification
Issued by the National CPR Foundation
ID#:99A1FF
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