Faroq Yousuf

Corona, CA

951-***-****

ad4s9a@r.postjobfree.com

SKILLS

•Exceptional Customer Service Skills

•Management Experience

•Team Lead

•Sales Floor General

•Positive Team Player Attitude with Strong Leadership Skills

Advanced in Excel and PowerPoint

VLOOKUP, Formulas, and Pivot Tables

EDUCATION

ASSOCIATES 2008

NORCO COLLEGE/Santiago Canyon College

EXPERIENCE

Project Administrator

Hudson Trading Group LLC – San Diego, CA 2022-2023

Provide Project Managers with technical and project support.

Co-manage day to day aspects of projects including schedule budget contract client needs.

Ensure quality of all deliverables through QA and user testing.

Managed PO, COR, POR (Purchase Orders, Change of Orders, Purchase Order Requests)

Created meeting agendas and recorded meeting minutes. Responded to client inquiries.

Reviewed client invoices.

Creates PowerPoint presentations and other materials for internal review. Traveled as needed for project. Defined project deliverables and monitored status of tasks.

Drafted action plans and led meetings with department executives to review project status and proposed changes.

Collaborated with cross-functional teams to draft project schedules and plans.

Store Manager

Spectrum - Claremont/Montclair/Chino Hills, CA 2016-2022

•Training New Hire Employees in Home and Mobile Service Delivering solutions by providing products and services

•Traveling to Spectrum retail locations for assistance

•Helping in placing orders and managing schedules for employees

•Sales Floor General while observing staff on sales and customer service, training New Hire Employees in Home and Mobile Service

•Delivering solutions by providing product and service knowledge

•Assisting the Associates with customer escalations, and sales expertise

•Provide guidance to Store Associates with customer interaction and Top Down Sales pitch conducting observations on staff on daily customer interactions and secret shop awareness

•Cash and Change Fund handling for mid and end of day deposits

•Give Daily feedback to Area Manager on store functions and employee performance

•Assisted Mobile locations with phones and P.O.S. Programing

•Helped mobile locations organize accessories and demo bars with Planogram

•Guided Claremont/Montclair to achieve #2 in enterprise in the fiscal month of December (Proof of Sales Dashboard upon request)

Sales Associate

T-Mobile - Riverside, CA 2014-2016

•Continuing excellent presentation and analytical skills

•Remarkable ability of planning, managing, and leading the way for more customer opportunities

•Excellent communication and interpersonal skills with customers and staff

•In-depth knowledge of new and latest technologies of cell phones and other store products

•Handled tasks of promoting products and services of organization

•Assist customers with queries and problems for troubleshooting issues

•Presented MVP numerous occasions on all aspects of T-Mobile Metrics and Leadership

Sales Associate

AT&T Wireless – Riverside/Moreno Valley, CA 2010-2013

•Possess excellent presentation and analytical skills

•Well organized and remarkable ability of planning and managing

•Excellent communication and interpersonal skills with customers and staff

•In-depth knowledge of new and latest technologies of cell phones and other store products

•Handled tasks of promoting products and services of organization

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