Social Media Customer Service

Daniel J. Nunez

Mobile Phone: 321-***-****

Email: *******@*******.***.***

Technological Skills

Computer literate- Microsoft Windows, Apple, Linux, iOS, Android, Google OS

Microsoft Office- Word, Excel, Outlook, Exchange, PowerPoint, Access

Social Media- Facebook, Linked-In, Skype, YouTube, Twitter

Software knowledge- LibreOffice, VMWare, Amazon Web Service, Zoom

Education and Training

COMPLETION DATE

ISSUING INSTITUTION

LOCATION

QUALIFICATION

COURSE OF STUDY

05/2023

University of Central Florida

Orlando, FL

Bachelor’s degree

Computer Engineering

05/9/2019

Eastern Florida State College

Palm Bay, FL

Associates degree

Computer Engineering

Experience

Independent Contractor (IT and Computer Repair)

08/2016 – Present

Works as an independent computer technician and contractor for computer repair and IT work

Various projects for clients ranging from PC troubleshooting, installation, and deployment to installing networking equipment

Consults clients on projects where an IT professional is needed

Vaccine Scheduling Agent

02/2021 – 05/2021 Mass Markets International

Scheduled people for the Covid-19 vaccine in the State of Florida, working with the Florida Department of Health

Assisted in setting up vaccine appointments, answering questions related to scheduling and the vaccine, and informing on current and up to date information.

Assisted with helpline and scheduling calls to resolve issues regarding scheduling and vaccine information.

Customer Service Associate

06/2020 – 12/2020 Lowe’s Home Improvement

Provided knowledge and experience to customers about hardware and tools.

Demonstrated a knowledge of products, methods, and techniques in relation to home repair, general maintenance of hardware, manufacturing, and computing.

Assisted customers with problems and provided possible solutions and tools that they could use for their current as well as future projects or problems

CORE Scholar Peer Tutor

08/2018 – 05/2019

Eastern Florida State College

Worked as a tutor for students in Microsoft Office (Word, PowerPoint, Excel, Access)

Tutored students in the basic and advanced features and tools included in Microsoft Office, LibreOffice, OpenOffice

Supplied students with knowledge as to how to approach a problem, regardless of the context of the information, and find a path to best solve the problem.

Provided students with opportunities to help themselves learn the material outside of the classroom while providing guidance and insight to solve the problem at hand.

Technology Lab Assistant

02/2018 – 08/2018

Eastern Florida State College

Performed various duties such as maintaining computer equipment, doing general maintenance on various pieces of equipment, to answering and helping students with various issues.

Demonstrated a working knowledge of computer hardware and software and showed the ability to communicate this knowledge with faculty and students alike.

Showed an ability to use and maintain computer and general technological equipment in a careful and professional manner.

Customer Service Associate

11/2016 – 12/2016

Toys “R” Us

Provided knowledge and information to customers about toys and consumer electronics such as cell phones, tablets, video game systems and games, and flying drones.

Demonstrated knowledge in products related to technology and appliances and maintained standards of inventory accuracy during store counts when closing.

Merchandising and Pricing Associate

06/2016 – 07/2016

Sears Holdings Corporation

Assisted in maintaining current prices of merchandise and helped assist customers in making informed decisions on purchases and sales.

Worked in maintaining a friendly environment for customers and associates alike.

Demonstrated knowledge in products related to technology and appliances and maintained standards of inventory accuracy.

Occupational Licenses & Certificates

CERTIFICATION TITLE

ISSUING ORGANIZATION

COMPLETION DATE

MICROSOFT DIGITAL LITERACY

CareerSource Brevard

06/2015

A+ CERTIFICATION

CompTIA

07/2019

NETWORK+ CERTIFICATION

CompTIA

07/2020

References

Available upon request

Contact this candidate