864-***-****

ad4s86@r.postjobfree.com

Amy Collins

Summary of qualifications: Experience with managing a financial office, knowledge of the legal laws, Posting ads for inventory or searching Web for products, preparing and uploading bankruptcy claims, preparing reaffirmation agreements, appointment setting, certified tax preparer, preparing payroll and W2's in 48 states, prepared and conducted classes on benefits enrollments, accounting, bookkeeping, preparing imports for month and year in close out, bank reconciliation, preparing invoices for vendors, A/R and A/P accounts, ACH processor, Knowledge of the NASHA rules and regulations, loan approvals, collections, Taking incoming calls- disputes /requesting services/customer support, cash handling, and customer service and support. Proven leadership skills along with working with a team.

Objective: To obtain a position in a legal office, human resources, automotive industry, warehouse/Inventory, accounting, A/R and A/P department, call center, bank, or medical office that utilizes my experience in customer service and secretarial work.

Professional experience:

08/2018--02/25/2024

Verizon Customer Relations

Remote 864-***-****

Customer Service Manager

Answered calls and chat box questions, new service request, technical issues, complaints, forwarded sales to sales department.

Supervised other remote employees to ensure was logged in and complying with remote policies as far as breaks and even that they were actually assisting customers during their schedules.

Followed back up with any complaints or technical problems or outages.

Maintained logs of all support over phone or chatbox.

Handled employee request for time off and any sick days or time off

Created our departments employees work schedules

03/2012-08/2018

R & R Body Shop & Used Cars

306 Reese Ave Greer, SC 29651 864-***-****

Secretary/Receptionist/cashier

Customer service.

Answered phones - new customer invoices/ disputes./ vendors / appointments and directed as needed.

Order all parts, materials and supplies.

Prepared invoices./Took payments.

Direct with insurance companies directly.

Payroll,w2's, Bookkeeping,and filing.

Managed checking account and made daily deposits.

Managed online database of Used Cars- posted to Web Media Sites and maintained all request or offers.

Inventory of all parts and supplies in our warehouse/storage department weekly and ordered new supplies/parts, new replacement equipment needed.

Automated certain products for automatic order every so often based on average amounts of usage by our shop.

Did inventory control of products and equipment that either expired or needed replaced due to usage and just needed to update to keep everything running smoothly and correct.

12/1/2007-03/2012

SFC Corporation/ Security Finance Home Office

181 Security Place Spartanburg, SC 29307 864-***-****

Bank Recon Processor/ Accounting/ Bookkeeping/ ACH Processor/ Bankruptcy Processor

Maintaining bank accounts for 30 branches/Keeping up the bookkeeping and bank accounts for 30 branches

Accounting

Preparing invoices

Handling all A/P and A/R accounts

Posting GL's and maintaining General Ledger for bookkeeping and accounting

Preparing ACH's, allotments, and drafts

Following up with the courts/attorneys prepare Proof of Claims

Reaffirmation agreements

Withdraws and amendments.

Releasing liens from discharged cases and following up with branches about customers that want to surrender the automobile.

Collections with negotiating payments

Preparing payroll and W2's in the 48 states we have locations in, and conducting classes on the benefit enrollments.

04/01/2007-12/1/2007

First American Check Advance

Main St Spartanburg, SC 29307

Manager

Managing 10/30 employees

Preparing payroll and approving time sheets for the ten branches that was in my district

Preparing seminars for benefits enrollments for the 60 employees in my district

Bookkeeping

Preparing invoices and A/R and A/P accounts

Maintaining the GL's and the General Ledger for the branches

Preparing legal's and judgments

Field Calls, Collections, skip tracing

Approving loans and processing the paper work

Preparing weekend figures and month end close out

Handled all the money grams and western unions

Prepared fundraisers for schools to help needy children

11/13/2004-4/1/2007

Sun Finance

1414 E Washington St Greenville, SC 864-***-****

CSR Manager/ Tax Manager

Handling and preparing month end close out Customer Service

Processing Loans /CBI Checks

Preparing Income Taxes

Collections /Field Calls Technical Support

Conducted training courses for new employees (training them and going over the manual and benefits) Answering calls and directing them as needed Bookkeeping /Payroll Handling A/R and A/P accounts Filing judgments ACH Transfers Maintaining accurate deposits

11/2005 - 10/2006

Spartanburg Regional Dept of Language and Diversity

Isom St. Spartanburg, SC 864- 560-4088

Administrative Assistant

Data entry

Maintaining Medical records

Customer service

Web Design Payroll/Bookkeeping

Handling A/R and A/P accounts

Organizing upcoming events

Date research

Assisting administrator with her work

7/2003-11/2004

Steve Jameson Auto Sales and Property Management

Greenville, SC 29611 no phone closed down

Accounting Office Manager

General ledger account reconciliation and account analysis

Preparing all tax reports Maintaining our business license Maintaining all state policies for the state auditors Handling all lease applications

Handled collection accounts

Interviewing loan applicants /Credit checks

Answering phones for customer service and sales calls

Bookkeeping and filing

Preparing invoices Handling A/R and A/P accounts Supervising all property consultants and sales employees Preparing legal/judgments

School/Certificates -

University of Phoenix- Businesses Management / Computer Networking

Gold Work Keys Certificate

3.4 GPA

Greer High School

Bonds Vocational School

Extracurricular activities -

Nursing courses (medical terminology) at vocational

school, computer keyboarding, basketball, helping with community events.

Interests and activities -

Internet research, Computers, Writing, History and world news.

Honor roll, perfect attendance, student of the month, employee

of the month, number one office in State for 2 plus years

References -

David Rochester- 864-***-**** owner of Auto Artist

Gloria Outz (864) 864-***-**** manager at Sun Finance

Heida Emory 864-***-**** supervisor of SFC

Contact this candidate