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Consumer Loan Call Center

Location:
Lafayette, IN
Posted:
April 05, 2024

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Resume:

SHELLY GRAY

Lafayette, IN ***** 765-***-**** ad4s7s@r.postjobfree.com

Job History:

Industrial Federal Credit Union / Assistant Loan Manager / 05/30/2000 – 11/27/2023

Job Responsibilities:

Credit Application Underwriting, Leadership, Management, Training and Risk Management.

Assisted the Director of Lending in the daily operations.

Primary high authority underwriter for all consumer loans, indirect loans and second mortgages.

Responsible for department staff scheduling to ensure proper coverage for underwriters, application takers, consumer loan call center, distribution and key decision maker for all employees and member inquiries for all consumer loan questions and issues.

Trainer for all loan staff for taking loan applications, offering, and selling insurance products.

Primary trainer for all loan staff to learn the operating loan platform and processes for consumer lending.

Managed the online applications from submission to completion.

Responsible for compiling all consumer loan reports and submitting results to staff, management, and the Board of Directors.

Overseen compliance for loan policies with loan staff including training and accountability for all state and federal regulations.

Was responsible for setting up the loan origination system as to processes, training, implementation and ensuring the system worked smoothly for loan staff.

Managed staff’s schedules, performance issues, setting and reaching goals and completed department performance evaluations.

Skills: Underwriting skills, management skills, good communications with others, efficient in Word, Excel, and PowerPoint.

References: Available upon request.



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