Bobette Kirk

**** **** ******

Sacramento, CA ***22

Phone: 916-***-**** Email: ad4s7l@r.postjobfree.com

Professional Summary:

Dedicated and experienced technical support specialist with a proven track record of providing exemplary customer service and resolving complex technical issues. Proficient in diagnosing and troubleshooting various hardware and software problems. Skilled in remote support and documentation of processes. Work Experience:

GAP TECH HELP DESK / TECHNICAL STORE SUPPORT

Collabera / All Source APPS - Rocklin, CA

August 2017 to October 2023

● Provided remote support to internal Gap Inc. employees globally, focusing on resolving technical and procedural store issues.

● Diagnosed and resolved technical issues related to IBM POS terminals, iOS POS fixed tablets, Verifone customer terminals, back-office store servers, and Xerox printers.

● Utilized multiple tools to research, diagnose, and document the resolution process effectively.

● Adapted to a remote work environment for the last four years, ensuring seamless support despite physical distance.

TECHNICAL SUPPORT / TIER 2 SUPPORT SPECIALIST

Voxpro - Folsom, CA

November 2015 to July 2017

● Provided technical phone support for Nest products, serving as Tier 2 support specialist for all USA Tier 1 support queries.

● Offered consultations, handled supervisor calls, and resolved technical issues related to Nest products, including Nest Learning thermostat, Nest Cam camera, and Nest Protect.

● Received training to troubleshoot all Nest products efficiently, ensuring customer satisfaction and issue resolution.

Bobette D. Kirk

CALL CENTER / CUSTOMER SERVICE REPRESENTATIVE

Hewitt Associates - Orlando, FL

March 2003 to December 2007

● Served as a senior representative, handling escalated calls and providing on-floor supervision for health and group benefits record-keeping.

● Assisted Hospitals Corporation of America (HCA) employees with health care enrollment, ensuring proper enrollment of all employer-offered benefits.

● Managed 401(k) retirement savings accounts and set up medical or benefit claims for research, following through to completion. Education:

Associate of Arts Degree in Humanities

Sacramento City College - Sacramento, CA

June 1990

Rhetoric and Communications

University of California Davis - Davis, CA

Bobette D. Kirk

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