Post Job Free

Resume

Sign in

Customer Service Account Manager

Location:
Houston, TX
Salary:
75,000
Posted:
April 05, 2024

Contact this candidate

Resume:

Orin Johnson

Houston, TX *****

ad4s7j@r.postjobfree.com

***- ***-****

#readytowork

Authorized to work in the US for any employer

Work Experience

Senior Manager

Jet Couriers - Houston, TX

January 2021 to March 2024

Planning and processing the daily reporting paperwork in an accurate and timely manner for the branch. Planning daily activities to include work force planning, workload planning, Fleet Management of approximately 10 trucks and 9 vans. Coordinate the movement of the drivers, trucks and freight to make pick-ups and deliveries in a timely and efficient manner. Managing all transportation needs or the branch, budgets, schedules and route planning. Hiring and training new drivers and internal staff. Managing daily activities of the branch Operational, Sales and Administrative staff to include the Branch Manager. Regional Branch Manager

Jet Couriers - Lodi, NJ

December 2016 to January 2021

Planning and processing the daily reporting paperwork in an accurate and timely manner for the region. Planning daily activities to include work force planning, workload planning, Fleet Management of approximately 30 trucks and vans. Coordinate the movement of the drivers, trucks and freight to make pick-ups and deliveries in a timely and efficient manner. Managing all transportation needs or the branch, budgets, schedules and route planning. Hiring and training new drivers and internal staff. Managing daily activities of Operational, Sales and Administrative staff. SR. Account Executive

Jet Couriers - Houston, TX

March 2014 to December 2016

Build new customer base thru prospecting, strategic research of those organizations in which are a good fit for Jet Courier services. Guide customers through the various services offered as a local courier company. Maintain existing customers through face to face visits to ensure that their requirements are being met. Explore further services to increase revenue opportunities. Cross train in Operations and dispatch. Handle incoming calls for rate quotes and scheduling of pickups. Dispatch drivers for routing of pickups and deliveries.

Commercial Account Manager

HOLDER'S PEST SOLUTIONS - Houston, TX

May 2013 to March 2014

Securing new commercial accounts for pest control throughout the Houston Metro area. Completed Apprentice training for pest control. Met 103% of 6-month target. Captured new business via cold calling and telephone prospecting. Continued to grow prospect funnel of new business. Created new weekly report for all Commercial Account Manager's to provide to District Manager. Established working relationship and reports with Operations to provide sales leads. Account Manager

InXpress - Houston, TX

August 2011 to April 2013

Exceeded regional annual sales target by 20%. Generated second highest revenue margin in the company. Built relationships with customers and vendors through networking to establish long-term business growth, completed a comprehensive training program for all new account managers, sold DHL services as a third party reseller, contacted prospects and customers by phone and through cold calling, sold LTL and Full Truck Load services through a third party provider. Regional Manager

OPEN WORKS - Houston, TX

February 2009 to February 2010

Contributed to the organization by leading the day to day functions and processes of the Administrative, Outside Sales, Franchise Sales and Regional Operations departments in order to meet and exceed organizational goals and objectives. Supported the sales team in writing proposals and closing contracts. Approved all sales staff budget expenditures. Contacted customers by phone and email in response to inquiries and promptly resolved all customer requests, questions and complaints. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Sales Leader

ARAMARK UNIFORM SERVICES - Houston, TX

June 2008 to February 2009

Managed the activities and results of Account Executives & Sales Representatives. Engaged in selling Aramark Uniform Services products to the Houston Market Center. Recruited, selected, hired, trained and developed new and existing Account Executives and Sales Representatives. Actively participated in the development of the Account Executives and Sales Representatives selling skills, weekly activity levels and territory management through the use of joint sales calls. Insured that a sales plan was developed and executed for each sales territory. Administered pricing strategy and guidelines. Conducted sales meetings and sales conference calls with the team. Regional Director

COVERALL CLEANING CONCEPTS - Houston, TX

January 2007 to May 2008

In charge of complete profitability of the Support Center. Managed the daily activities of 18 Support Center employees, which included Outside Sales, Administrative and Operational functions. Responsibilities included the selling of Franchise opportunities to prospective buyers and the creation of local advertising for recruitment as well as Franchise Sales. Comprised monthly statistics report, Sales of Franchises and Revenue generated for Regional Vice President. Ensured all company policies and procedures were are followed. Accompanied Sales Reps on weekly ride-along. Assisted Sales/Operations Staff in bidding for new business. Conducted weekly meetings with Support Center Staff. Celebrate wins and cover best practices for both Sales and Operations weekly. Set Sales and Operational goals. Monthly processing and completion of the Profit and Loss statement and submitting to the Divisional Accountant. Process monthly forecast of targets.

Regional Sales Manager

COVERALL CLEANING CONCEPTS - Houston, TX

February 2006 to January 2007

Managed daily activities of both Inside and Outside Sales representatives. Comprise monthly revenue reports for Senior Management. Assign territories for Sales reps to maximize opportunities and revenue growth. Perform coaching and sales training sessions for both sales/operations/ franchise owners. Monitor inside Sales staff appointment setting requirements and techniques. Conduct weekly meetings with Sales staff to reach goals and targets. Increased revenues by 111% within the first year as Sales Manager. Trained all incoming sales team members. Reviewed operational records and reports to project sales and determine profitability.

Branch Sales Manager

TNT USA INC - Houston, TX

January 2002 to January 2006

Managed six Account Executives and provided training, direction and performance evaluations to develop and coordinate the sales program. Directed sales activities by establishing sales territories, quotas and goals. Ensured that the branch revenue targets were met. Increased existing business and expanded the customer base by securing new business. Analyzed and controlled expenditures of the Branch to conform to budgetary requirements. Increased the Houston customer base by 32% in a two-year span. Increased revenues by 28% within the first year as Sales Manager. Increased regional customers by 32% within twenty four months.

Director Business Development

January 2001 to January 2002

Directed and coordinated the activities of the Global Accounts department to increase profitability and maintain customer satisfaction. By overseeing accurate and timely execution of actions as requested on behalf of internal/ external customers. Proactively built relationships with top companies within specific industry niches to expand customer base. Created and implemented action plans to increase revenue of existing business. Developed a comprehensive training program for new sales associates. Developed quarterly and annual sales department budgets. Reviewed operational records and reports to project sales and determine profitability.

Regional Sales Manager

November 1999 to January 2001

Monitored customer preferences to determine focus of sales efforts. Prepared budgets and approve budget expenditures. Directed, coordinated, and reviewed activities in sales and service accounting and recordkeeping, and in receiving and shipping operations. Represented the company at trade association meetings to promote products. Resolved customer complaints regarding sales and service. Oversaw local account executives' weekly activities. Held weekly conference calls to discuss sales activities and upcoming opportunities.

Account Manager

November 1998 to November 1999

Wrote customer orders and sales contracts according to company guidelines. Informed regular customers of new products or services and price changes. Sold TNT products and services to customers for International courier shipping. Met with potential customers to discuss services and products for their individual requirements. Frequently engaged with existing customers to review services and dvised them of new services that would fit their courier needs. Supervisor Tele-sales

January 1995 to January 1998

Managed 15 employees, which consisted of Tele-Sales, Corporate Accounts and Special Services departments. Created and implemented the policies and procedures for effective and quality selling techniques. Ensuring sales targets were met. Oversee daily tracking of Corporate Account shipments. Monitored for Quality Assurance. Managed the organization and set up of Special Service shipments worldwide. Track the coordination of same day and next day services. Planned and directed staff training and performance evaluations.

Supervisor Insurance Licensing

DEAN WITTER REYNOLDS INC - New York, NY

January 1989 to January 1995

Supervised ten employees. Conducted and oversaw all daily licensing and operational functions. Developed policies and procedures to ensure efficient insurance processing. Reported all licensing business monthly to the Insurance Management Team. Renewed and processed Dean Witter Corporate licenses for the firm.

Education

High school diploma

Skills

• P&L Management

• Strategic Business Planning

• Sales Management

• Project Management

• Mentoring & Coaching

• Sales & Marketing

• Customer Service

• Strategic account development

• Accomplished manager

• Goal-oriented

• Positive and upbeat

• Analytical problem solver

• Business to Business sales

• Microsoft office

• ACT

• Sales Force

• additional CRM's.

• Outside Sales

• Business Development

• Management

• Inside sales

Certifications and Licenses

driver's license



Contact this candidate