Customer Service Data Entry
Resume:
Washington, D.C.
ad4s7b@r.postjobfree.com
COLLEEN S. WILSON
OBJECTIVE High-energy Concierge focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations. SKILLS & ABILITIES ● Exceptional customer service
● Exceptional communicator
● Inventory management systems
● Marketing and advertising
● Cash handling expertise
● Sales reports and correspondence
● Conflict resolution
● Upscale resort and spa background
● VIP services specialist
● Travel agency experience
● Background in catering
● Multi-line switchboards
● MS Office expert
● Sales experience
● Reliable
● Relationship-building
● Data entry
● Budgeting and cost control
● Staff motivation and training
● Brand management
● CPR and TIPS Certified
Intersolutions - Alexandria, VA
Nov. 2022 - Present
● Greet, register, and assist residents in a professional, pleasant and proficient manner.
● Combination of duties mainly related, but not limited, to appointment setting, dinner reservations, meeting planning, party planning, reservation setting, etc…
● Package and mail delivery and first defense in building security as well.
● Certification Hilton University and UDC to proficiently and successfully manage the buildings security Capitol Concierge - Washington,D.C.
May 2022 - Nov. 2022
● Greet, register, and assist residents in a professional, pleasant and proficient manner.
● Combination of duties mainly related, but not limited, to appointment setting, dinner reservations, meeting planning, party planning, reservation setting, etc…
● Package and mail delivery and first defense in building security as well.
● Certification Hilton University and UDC to proficiently and successfully manage the buildings security CLUBCORP- CONCIERGE- TYSON’S CORNER, VA
JUNE 3, 2021- May 2022
● Greet, register, and assist residents in a professional, pleasant and proficient manner.
● Combination of duties mainly related, but not limited, to appointment setting, dinner reservations, meeting planning, party planning, reservation setting, etc…
● Package and mail delivery and first defense in building security as well.
● Certification Hilton University and UDC to proficiently and successfully manage the buildings security. JEFFREY SCOTT CONCIERGE - LEAD CONCIERGE WASHINGTON, D.C. February 2018-Present
● Greet, register, and assist residents in a professional, pleasant and proficient manner.
● Combination of duties mainly related, but not limited, to appointment setting, dinner reservations, meeting planning, party planning, reservation setting, etc…
● Package and mail delivery and first defense in building security as well.
● Certification Hilton University and UDC to proficiently and successfully manage the buildings security. WESTLIGHT WESTEND LIVING CONCIERGE WASHINGTON DC
OCTOBER 2017 – MARCH 2018
● Solving problems and providing timely assistance to residents with care.
● Event planning- executing events and knowledge of any and all wi thin the
community and D.C. area.
● Helping to have an awareness via social media .
● Organization of front desk logs, package rooms, club room reservations, meeting planning, and freight elevators.
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