Shakiyla Ruth

ad4s6v@r.postjobfree.com 202-***-**** Atlanta, GA

SUMMARY

Seasoned professional with 13 years of experience in customer service and administrative support. Skilled in CRM management, complaint resolution, and implementing training programs. Seeking an Administrative Assistant role to leverage expertise in office communication, document management, and team leadership. WORK EXPERIENCE

Music and Arts

Remote Contact Center Agent Oct 2018 - Present

• Provide comprehensive customer support via phone, email, and live chat, addressing product inquiries, order tracking, and issue resolution.

• Facilitate effective complaint resolution and escalate complex cases to relevant departments to ensure thorough investigation and customer satisfaction.

• Manage and update customer records within the CRM system to ensure accuracy and accessibility of information. Wells Fargo Home Mortgage

Contact Center Agent Aug 2015 - Sep 2018

• Facilitated cross-training and backup support for company leadership, ensuring continuity and efficiency in management functions.

• Developed and implemented customer service training programs, leading to improved operational practices and enhanced team productivity.

• Worked collaboratively with colleagues to refine the customer service experience, achieving team objectives by elevating client satisfaction levels.

Marriott Hotels

Bartender Sep 2013 - Sep 2016

• Mixed and served both alcoholic and non-alcoholic beverages, ensuring adherence to recipes and presentation standards.

• Managed accurate billing for customer orders by coordinating with the front desk for room charges.

• Facilitated guest satisfaction by providing comprehensive knowledge of the menu and promptly handling food orders.

Responsibilities

• Maintained the integrity of company records through diligent data entry and implemented an effective document management system for streamlined file retrieval.

• Enhanced office communication efficiency by managing correspondence, creating reports and presentations, and promptly addressing inbound and outbound calls and emails. Communication

• Enhanced operational efficiency by introducing new procedures and technologies.

• Streamlined company operations, facilitating smoother workflows and processes. Leadership

• Directed a team to surpass designated sales targets, ensuring the achievement of business objectives.

• Upheld high standards of customer service, reflected in consistently outstanding satisfaction ratings. EDUCATION

Academy Of Richmond County

N/A

SKILLS

Ability to Work Independently • Adaptability • Microsoft Office Suite • Communication • Problem-Solving • Customer Service • Communication Skills • Teamwork • Organization • Detail-oriented

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